Scribe Cycling Reviews 1,450

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their lightweight design, durability, and significant performance improvements. Many people appreciate the excellent customer service, noting the team's responsiveness, helpfulness, and clear communication throughout the purchasing process. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders promptly and well-packaged. However, some customers also noted occasional delays in delivery, which they attributed to supply chain issues or courier services rather than the company itself. A few people mentioned that their wheels arrived slightly out of true or that the packaging was damaged, though the products themselves were unharmed.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the quality and performance of the... See more

Quality

People report positive experiences with quality, highlighting that the wheels are well-engineered,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the excellent... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After just two rides I can say I love the SL5 Elan wheel set. The improvement over the Hollowgram R45 was drastic. Almost 500 grams lighter and the perceived aerodynamic and rolling/spinning resist... See more

Rated 5 out of 5 stars

Quality made wheels, my second pair and from the original 5years ago, the design and engineering is there to see. With supply chains all over the world effected, give these boys a chance to get... See more

Rated 5 out of 5 stars

There is nothing negative I can say about the entire web based purchasing and shipping experience. The wheels themselves (Elan Super Light 50/60) rode fantastic and met all my expectations with except... See more

Rated 5 out of 5 stars

Upgraded my stock wheels to the Alloy Gravel wheels. Due to their popularity there was a bit of a wait for my wheels, but was informed regularly throughout. The wheels themselves are top notch, su... See more


Company details

  1. #13 of 24 best companies in Road Cycling
  2. #36 of 65 best companies in Bike accessories store
  3. #74 of 141 best companies in Sporting Goods Shop

Written by the company

We are 100% rider-owned driven by our passion for the sport we love & since launching in 2019, we have built a skilled team with decades worth of cycling experience. We are open, transparent & we know the industry inside out. Featuring years of wind-tunnel testing, detailed in-house development, industry-leading crash replacement & warranty programmes, ALL hand-built upon a fierce ethos of independence with an underpinning philosophy of PASSION, INNOVATION & PROGRESSION. We have your back no matter how far you ride.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional!

Genuinely exceptional quality wheels for the price, and customer support second to none - really feels like you matter to them

14 November 2025
Rated 5 out of 5 stars

Elan Superlight 40

Fantasic service from Scribe, answered questions promptly & wheels arrives securley packaged 4 days later. Have not ridden them yet a I'm awaiting a frame but they look great & spin true

24 November 2025
Rated 5 out of 5 stars

Great stuff

Great stuff! The guys sorted my order out, and when I had a slight technical issue sorted it personally. Couldn’t beat that!

21 November 2025
Rated 5 out of 5 stars

Pace Rim Brake Alloy

Latest Scribe wheels for me are the Pace Rim Brake Alloy - a replacement wheel-set for my winter bike - they're excellent quality and look and feel great. Add this to the excellent service I've come to expect from Scribe - cheers!

23 October 2025
Rated 5 out of 5 stars

Pace wheels - great moderately priced upgrade

I had decided to upgrade by wheelset over buying a new bike. After some research I landed on scribe. I had many questions which were promptly answered by various members of the team (ranging from compatibility, sizing and other consideration. Ordering was easy, and the wheels arrived in Canada within 4-5 days. I have so far ride about 100km, and the difference to the stock wheels I had is very noticable (order pace alloy rim brake). Although not the carbon aero wheels, the responsiveness of the wheels is noticeably quicker, and overall ride feel was greatly improved, even with some winter tires on. I cannot yet speak to the durability/ longevity, but from my initial impressions, they seem well built. Looking forward to putting them through their paces (no pun intended) in the spring and summer months.

28 October 2025
Rated 4 out of 5 stars

Hope they role a bit better

Hope they role a bit better. The look of them is 10/10. Could also be some more sound.

27 October 2025
Scribe Cycling logo

Reply from Scribe Cycling

Hi Frank,

Thanks for taking the time to write a review.

We're delighted to hear you love how your new Inception 50+ wheels look. We're very confident that when you get a chance to ride with them, they'll deserve 10/10 for performance and comfort too!

Regarding the freehub sound, if you'd like it to be a bit louder, you can remove a small amount of grease from the inside of the freehub body. This is very simple to do, since the hub end caps and freehub can be removed by hand, no tools are required.

If you ever decide you'd like to soften the sound again, simply pop the freehub off again and add a little more grease.

Perhaps you'd consider updating your review after you've had a chance to change the freehub sound and taken your wheels for a ride?

If you need any assistance or have any questions about our wheelsets, please jump on a live chat on our website, or drop us an email at team@scribecycling.com

Thanks again,

Dan M

Rated 5 out of 5 stars

Really great customer service

Really great customer service! I asked a lot of questions (probably a bit too many), but always received fast and helpful responses.
The products were exceptional, just as expected.
I’ll definitely recommend Scribe and order again in the future!

3 November 2025
Rated 4 out of 5 stars

Wheels are great super light and…

Wheels are great super light and extremely smooth power transition but cannot give a five star due to them taking a month to arrive but not a fault on the scribe team but their supplier

8 November 2025
Unprompted review
Scribe Cycling logo

Reply from Scribe Cycling

Hi Thomas

Thank you for the feedback, and we can only apologise for the delay in getting these wheels under you.

We do everything we can to carry stock for immediate dispatch, but during periods of high demand, we occasionally fall short. Our components are produced across factories around the globe, and at times delays can occur that are unfortunately outside our control.

We work hard to minimise any disruption or inconvenience, and we’re genuinely sorry we couldn’t get your wheels to you sooner. We’re confident that once you’re out riding, the performance will
outweigh any frustration from the short wait and we truly hope you continue to enjoy every mile.

If you ever need anything at all, we’re here to help.

Ride safe.

Regards,

Lindsay

Rated 5 out of 5 stars

Excellent communication despite delays

This review is for the service only really as I have not yet fitted the wheels let alone ridden them - they do look excellent and feel super light though! Even though the delivery date was delayed even more than first communicated, I was kept up to date (even though I did have to initiate the correspondance via email). I had asked for specific delivery days (the days that I work from home), and this was noted and worked perfectly. The wheels arrived the next day from dispatch as stated. Just need the good weather to return so I can put them onto the bike. Roll on Spring!

30 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look