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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the unique designs and excellent materials used in their clothing and accessories. Many people appreciate the fast shipping and the overall smooth ordering process, frequently mentioning the exceptional customer service that is always ready to help. However, some customers also noted issues with defective items and occasional problems with order delivery, including lost parcels or delays in customs. A few reviewers also expressed dissatisfaction with the return process for discounted items and communication regarding order issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of items,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the exceptional and responsive... See more

Order

Reviewers express satisfaction with the ordering process. Many customers appreciate the simple online shop... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from SCRT several times now- their pieces are so unique and incredibly high quality. For a gal like me who loves freaky movies and a good cap, nothing compares! Customer service is always... See more

Rated 5 out of 5 stars

Amazing designs & great quality products. Super impressed with the items I received, both in terms of quality and speed of delivery. I love the range of film/tv inspired clothes and accessories. I ord... See more

Rated 5 out of 5 stars

found these guys off an instagram ad, and decided to check them out. have since ordered multiple pieces from them and have been astounded every time. the quality and originality of the clothing always... See more

Rated 5 out of 5 stars

EDIT: I got a defective hat and we had a little miscommunication but they were extremely patient in the face of my frustration. The team/CS reps seem to genuinely care and are willing to work with... See more

Company replied


Company details

  1. Streetwear store

Written by the company

From a House on a Hill, in London 2010, SCRT® started as a self-funded project, working with local artists to produce short runs of exclusive print-wear. In the years since, the label has grown & developed into a forward-thinking, independent British streetwear brand collaborating with creatives from around the world. SCRT® are still a close-knit team, now working from our studio in Hackney, and flagship store on Shoreditch's Redchurch St. The brand draws influences from subcultures both past & present, whilst producing cut & sew collections focused on vintage-inspired workwear, with function and everyday use in mind.


Contact info

  • SCRT, 63 Redchurch Street, E2 7DJ, London, United Kingdom

  • scrt.onl

4.8

Excellent

TrustScore 5 out of 5

311 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Scrt is definitely one of my favorite…

Scrt is definitely one of my favorite brands. The quality and message behind the clothing itself is awesome as well as the creative energy that goes into every piece. I will say sizing can be a bit rough to navigate but worth it. I also think showing every product on a model would be the way to go.

24 January 2025
Unprompted review
SCRT® logo

Reply from SCRT®

Cheers for the feedback Audrey! Good news is we've added model shots across the cut and sew this season and, and we're working on a solution that has them a bit more visible than they currently are. If you're ever unsure shoot us a message. Thanks!

Rated 5 out of 5 stars

A+ Experience

Quick and easy communication throughout providing everything I was looking for. Not to mention, friendly! Which is always a plus.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

Great shop, great service! The only down side is having to be constantly asked where all my cool shit comes from!

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Love their collections

Love their collections! Their products are high quality and their customer service is amazing! Very nice and helpful and always quick to answer :)

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Timely response. I requested a change to my shipping address for one of my orders and they handled it quickly. Great customer service.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Very responsive and nice people

Very communicative, nice products, easy to use website, responsive also

After a run in with Royal Mail not delivering my parcel, got emailing them and they were so nice and looked after me well during the stressful time, answered every question I had and kept me up to date with everything, very lovely company

17 December 2024
Unprompted review
Rated 5 out of 5 stars

My favourite shop in London

My favourite shop in London. The whole shop (and website if you can't get there) is feel good. The staff make you feel instantly involved with the brand and part of what feels like a family.
The designs are innovative, artistic and just plain fabulous.
Can't wait to go to an event and to see what their next project is

13 December 2024
Unprompted review
Rated 1 out of 5 stars

Illegal returns policy

Google "accepting-returns-and-giving-refunds" to see the full UK law.

As a "distance seller" you need to "offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you."

Receiving, Scrt say from order. So that's illegal. Also it doesn't matter if the item is on sale or not. But Scrt think that they can ignore UK law

17 December 2024
Unprompted review
SCRT® logo

Reply from SCRT®

Hi Matthew, we'd accepted your return! Please check your emails (potentially junk), you'll find our response accepting the return which pre-dates this review!

Rated 5 out of 5 stars

Missing item replaced

My parcel was missing an item, got in touch with customer service and Summer sorted me out with a replacement after resolving the issue with the warehouse team. Cheers Summer

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic brand!

Fantastic brand. Really cool/imaginative creative work, and very high quality products. Staff are great too! Head to their store in London if you have a chance!

11 December 2024
Unprompted review

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