Our experience with Chris & Rob at Secret messages, was second to none, they are helpful, professional and very patient, we also had mum's chair reupholstered and they treated us with care, even sugg... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a local company just starting out and whilst setting up my training room, I looked to purchase some chairs from secret messages. In the meantime, I had a last minute training booking - but n... See more
Secret Messages are unique. They truly care about every item they sell. There's never any pressure just an absolute desire to provide beautiful items. Whether ordering online or from the shop you alwa... See more
Awful experience, AVOID! Ordered garden furniture having spoken to someone at Secret Messages who reassured goods would be delivered within 2-3 weeks as indicated on website. 4 weeks later no furni... See more
Company details
Written by the company
Interiors Showroom based in Buckingham, UK. Retail, Upholstery & Home Styling Business. Ample Free Parking. Website www.scrtmsgs.com
Contact info
26 Balmer Cut, Mk181ul, Buckingham, United Kingdom
- 01280823198
- Scrtmsgs@gmail.com
- scrtmsgs.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our experience with Chris & Rob at…
Our experience with Chris & Rob at Secret messages, was second to none, they are helpful, professional and very patient, we also had mum's chair reupholstered and they treated us with care, even suggesting and making cushions from the old material so we had a keepsake in mum's memory. Go to the studio as see how fantastic their work is. Thank you for a wonderful experience.
Helped me in a crisis!
I am a local company just starting out and whilst setting up my training room, I looked to purchase some chairs from secret messages.
In the meantime, I had a last minute training booking - but no chairs! I called Rob & Chris and they very kindly loaned me 6 chairs for 3 weeks whilst my ordered ones were being made.
Just really friendly, kind, personal service.
Awful experience - Avoid!
Awful experience, AVOID!
Ordered garden furniture having spoken to someone at Secret Messages who reassured goods would be delivered within 2-3 weeks as indicated on website. 4 weeks later no furniture and no updates. Chased up and eventually had email back advising goods would be arriving three days later and that a tracking number would be issued. No further update so had to chase again, was advised there had been a delay and delivery would be three days later. Three days later received email advising goods had been damaged in transit (now 5 weeks since order placed and payment made), advised a refund would be issued as no replacement stock available. 15 days later still waiting for refund despite being advised it could take 5-10 days. Lack of proactive communication throughout, appalling service and now having to recover significant payment through credit card provider.
No Stock - Avoid
Placed an order Friday, chased up Weds only to be told out of stock so have your money back. Very poor
Dropped in to the showroom today for further advice
Dropped in to the showroom today for further free expert advice, freely given. We've bought two kitchens over the last decade after comparing the obvious high-end places and nobody could touch the quality, service & outstanding value from Ahmed & colleagues.
Excellent service
Excellent service, Lamp ordered and delivered in perfect condition.
Thanks Chris

Reply from Secret Messages Interiors
Fantastic showroom
Fantastic showroom, filled with quality items. You get a warm welcome and excellent service too. Highly recommend. #buylocal

Reply from Secret Messages Interiors
Chris and Rob were great
Chris and Rob were great.
Would certainly both recommended, and we will use again.
A favourite shop of mine
Excellent customer service. Expert guidance on helping to achieve the look you want with help choosing finishing touches to give your interior the Wow factor. An ever evolving range of new and exciting on-trend items for your home x
An absolute Jewel in Buckingham's crown - Outstanding Shop for Interiors
What a wonderful jewel of a shop this is within Buckingham"s Hidden Quarter!
Now - I don't usually give 5-star reviews but this shop deserves every single star! The owners have an incredible eye for wonderful interiors and little nuggets that will make your house look wonderful. From furniture to lighting, cards to gifts, everything you will need to make your house look that little bit different from the rest.
The customer service is exceptional and I have to be honest - cannot fault them!
Visit this shop - you won't be disappointed......
Best interiors shop!
- Always got new stock
- Great customer service/advice
- Stock is always in season and on trend
- Wide range of gift ideas for everyone
- 3 floors packed with variety
- Highly recommend!!
Beautiful
I absolutely love shopping at secret messages! It's like an aladdins cave full of beautiful things for you and your home!
Fabulous products, people & service!
Shopping at Secret Messages is an absolute delight. So many wonderful products to choose from and a great price range, so whether it's a special piece for your home or a gift for a friend you're sure to find what you're looking for. All the staff are friendly and helpful and service with a smile is their default. Love this quirky shop, the best in Buckingham.
Great customer service
If you just want to browse quietly, no problem but if you have specific questions on a wide range or variety of interior design issues then the guys at SM couldn't be more helpful: a great experience
Completely professional and know their stuff.
This shop is a gem. It bought something to this town that it badly needed, modern but classic interiors and on top of that lifestyle.
I wouldn't hesitate to recommend this shop to anyone who wants quality style.
Fabulous !!!
An inspirational shop , full of stylish products from furniture to lighting and gifts. The customer service is absolutely second to none thanks to the wonderful owners , nothing is too much trouble !
Gorgeous
Great products. Brill service. Something different . A must !!!
Individual and Unique
The guys who own this shop can't do enough for you. Not only are you buying something individual and quirky but you can trust their opinion to tailor every purchase to you as an individual. If you want something particularly they will research and find what you are looking for or help you design something individual. They care and make you feel important. This is not just a shop with unusual things it's a lifetime customer service they offer which makes you feel happy to keep going back. It's wonderful to have a first port of call for anything. Secret Messages Interiors thank goodness I found you.
Amazing shop - a must visit!
A brilliant shop to visit. They have a wide selection of quirky and individual items that you don't usually see on the high street. All very stylish!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







