Secret Messages Interiors Reviews 

35
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Our experience with Chris & Rob at Secret messages, was second to none, they are helpful, professional and very patient, we also had mum's chair reupholstered and they treated us with care, even sugg... See more

Rated 5 out of 5 stars

I am a local company just starting out and whilst setting up my training room, I looked to purchase some chairs from secret messages. In the meantime, I had a last minute training booking - but n... See more

Rated 5 out of 5 stars

Secret Messages are unique. They truly care about every item they sell. There's never any pressure just an absolute desire to provide beautiful items. Whether ordering online or from the shop you alwa... See more

Rated 1 out of 5 stars

Awful experience, AVOID! Ordered garden furniture having spoken to someone at Secret Messages who reassured goods would be delivered within 2-3 weeks as indicated on website. 4 weeks later no furni... See more

Company details

  1. Home Furniture Shop

Written by the company

Interiors Showroom based in Buckingham, UK. Retail, Upholstery & Home Styling Business. Ample Free Parking. Website www.scrtmsgs.com


Contact info

3.7

Average

TrustScore 3.5 out of 5

35 reviews

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3.7

All reviews

(35)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Our experience with Chris & Rob at…

Our experience with Chris & Rob at Secret messages, was second to none, they are helpful, professional and very patient, we also had mum's chair reupholstered and they treated us with care, even suggesting and making cushions from the old material so we had a keepsake in mum's memory. Go to the studio as see how fantastic their work is. Thank you for a wonderful experience.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Helped me in a crisis!

I am a local company just starting out and whilst setting up my training room, I looked to purchase some chairs from secret messages.

In the meantime, I had a last minute training booking - but no chairs! I called Rob & Chris and they very kindly loaned me 6 chairs for 3 weeks whilst my ordered ones were being made.

Just really friendly, kind, personal service.

22 May 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience - Avoid!

Awful experience, AVOID!

Ordered garden furniture having spoken to someone at Secret Messages who reassured goods would be delivered within 2-3 weeks as indicated on website. 4 weeks later no furniture and no updates. Chased up and eventually had email back advising goods would be arriving three days later and that a tracking number would be issued. No further update so had to chase again, was advised there had been a delay and delivery would be three days later. Three days later received email advising goods had been damaged in transit (now 5 weeks since order placed and payment made), advised a refund would be issued as no replacement stock available. 15 days later still waiting for refund despite being advised it could take 5-10 days. Lack of proactive communication throughout, appalling service and now having to recover significant payment through credit card provider.

20 May 2024
Unprompted review
Rated 1 out of 5 stars

No Stock - Avoid

Placed an order Friday, chased up Weds only to be told out of stock so have your money back. Very poor

25 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Lamp ordered and delivered in perfect condition.

Thanks Chris

4 July 2019
Unprompted review
Secret Messages Interiors logo

Reply from Secret Messages Interiors

thank you very much for your kind words

Rated 5 out of 5 stars

Fantastic showroom

Fantastic showroom, filled with quality items. You get a warm welcome and excellent service too. Highly recommend. #buylocal

5 April 2019
Unprompted review
Secret Messages Interiors logo

Reply from Secret Messages Interiors

Thank you very much for your kind feedback Brian.

Rated 4 out of 5 stars

A favourite shop of mine

Excellent customer service. Expert guidance on helping to achieve the look you want with help choosing finishing touches to give your interior the Wow factor. An ever evolving range of new and exciting on-trend items for your home x

28 February 2017
Unprompted review
Rated 5 out of 5 stars

An absolute Jewel in Buckingham's crown - Outstanding Shop for Interiors

What a wonderful jewel of a shop this is within Buckingham"s Hidden Quarter!

Now - I don't usually give 5-star reviews but this shop deserves every single star! The owners have an incredible eye for wonderful interiors and little nuggets that will make your house look wonderful. From furniture to lighting, cards to gifts, everything you will need to make your house look that little bit different from the rest.

The customer service is exceptional and I have to be honest - cannot fault them!

Visit this shop - you won't be disappointed......

28 February 2017
Unprompted review
Rated 5 out of 5 stars

Best interiors shop!

- Always got new stock
- Great customer service/advice
- Stock is always in season and on trend
- Wide range of gift ideas for everyone
- 3 floors packed with variety
- Highly recommend!!

24 February 2017
Unprompted review
Rated 5 out of 5 stars

Beautiful

I absolutely love shopping at secret messages! It's like an aladdins cave full of beautiful things for you and your home!

23 February 2017
Unprompted review
Rated 5 out of 5 stars

Fabulous products, people & service!

Shopping at Secret Messages is an absolute delight. So many wonderful products to choose from and a great price range, so whether it's a special piece for your home or a gift for a friend you're sure to find what you're looking for. All the staff are friendly and helpful and service with a smile is their default. Love this quirky shop, the best in Buckingham.

22 February 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service

If you just want to browse quietly, no problem but if you have specific questions on a wide range or variety of interior design issues then the guys at SM couldn't be more helpful: a great experience

22 February 2017
Unprompted review
Rated 5 out of 5 stars

Fabulous !!!

An inspirational shop , full of stylish products from furniture to lighting and gifts. The customer service is absolutely second to none thanks to the wonderful owners , nothing is too much trouble !

22 February 2017
Unprompted review
Rated 5 out of 5 stars

Individual and Unique

The guys who own this shop can't do enough for you. Not only are you buying something individual and quirky but you can trust their opinion to tailor every purchase to you as an individual. If you want something particularly they will research and find what you are looking for or help you design something individual. They care and make you feel important. This is not just a shop with unusual things it's a lifetime customer service they offer which makes you feel happy to keep going back. It's wonderful to have a first port of call for anything. Secret Messages Interiors thank goodness I found you.

22 February 2017
Unprompted review

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