Banner for Scrumbles

Scrumbles Reviews 

4,877
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,197 reviews, reviewers overwhelmingly had a great experience with this company. Many pet owners enthusiastically praise the exceptional quality of the food, noting remarkable improvements in their animals' coats, energy levels, and sensitive digestion issues. People also mention the seamless online ordering platform, flexible subscription management options, and consistently fast, reliable delivery services provided every single time. Some reviewers were not happy with occasional product inconsistencies, mentioning unexpected changes in the food smell or isolated quality issues such as mold. A few other people also felt that certain pets completely refused specific new flavours or struggled with unsuitable dry kibble sizes.

What people talk about most

Product

Reviewers describe satisfaction with the product, highlighting that their pets thoroughly enjoy the food and... See more

Quality

Consumers find quality to be a major highlight, with reviewers frequently praising the high meat content,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the website is easy to navigate and... See more

Service

Customers expressed great satisfaction with the service, highlighting swift and efficient delivery alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have anusual puppy a fussy lab called buddy but your salmon wet food and kibble he adores im on my second order and will most definatly subscribe when we get back from holuday, you can tell the dif... See more

Rated 5 out of 5 stars

Wish I’d discovered this sooner. It’s a little bit more pricey than Felix or Whiskas but it’s definitely worth it. 80% meat content as opposed to the standard 30% and no added grains and other crap. I... See more

Rated 5 out of 5 stars

Scrumbles has helped my cat with her itchy skin and tummy issues and she absolutely loves it. We've tried a few different flavours of both the biscuits, the wet food and treats and so far she loves... See more

Rated 5 out of 5 stars

Great service and reasonable price also. Most importantly though, my dog who was refusing everything I gave her and looking really depressed at meal times has gone back to doing little excited spins w... See more



Company details

  1. #172 of 258 best companies in Pet shop

Written by the company

Scrumbles is the number 1 for your pets number 2's! Providing cat and dog food with easy digestion at the core focus. All recipes are made from 100% natural ingredients with added pre, pro or post biotics for gut health!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,877)

2,142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My 2 cats do really enjoy Scrumbles

My 2 cats do really enjoy Scrumbles - particularly the pate (tin only) and the shredded box with pumpkin, turkey etc.. my main complaint is some of the packaging is misleading.. the pate tin box says salmon, chicken, turkey… but when you look at the ingredients it all has chicken in.. the pouch one used to be like that but you’ve now changed it so it says chicken&salmon, chicken&turkey, chicken.. I actually think this can be so dangerous for any cats have allergies. If your cat does have allergies, please don’t take the front of the packaging for what it is, look at the back! We prefer the tins as instead of 4% salmon/turkey, it’s 26%! It is frustrating you get 2 less tins and it costs more though.

13 September 2026
Unprompted review
Rated 5 out of 5 stars

One very happy dog!

Great service and reasonable price also. Most importantly though, my dog who was refusing everything I gave her and looking really depressed at meal times has gone back to doing little excited spins whenever she knows she’s getting her, now favourite food.

9 September 2026
Rated 5 out of 5 stars

Easily digestible

We have a poorly cat who has not got on well with other premium food. Scrumbles seems to be agreeing with her sensitive digestion.

8 September 2026
Rated 5 out of 5 stars

Great products packaged beautifully.

Great products packaged beautifully.
Subscription a great deal - very easy to add, delete or change products and time between deliveries can be changed too. Great flexibility and choice for both our cat and dog who seem to really enjoy the products.

9 September 2026
Rated 5 out of 5 stars

Scrumbles is perfect subscription is so…

Scrumbles is perfect subscription is so easy and you save money and get credits to redeem every month. My dog loves the food and the bowl is always licked clean. Before her poo was unusual now they are perfect. A+++++

12 September 2026
Unprompted review
Rated 1 out of 5 stars

I placed my first order with scumbles…

I placed my first order with scumbles yesturday as I wanted to try their food for my cat. They then lock you into a continuing order every month making it imposible to cancel. I am not impressed so will cancel my debit card to stop this. This practice will soon be out
lawed by the goverment.

13 September 2026
Unprompted review
Scrumbles logo

Reply from Scrumbles

Hi Richard! Thanks for taking the time to share your feedback. We're sorry to hear we couldn't meet your expectations this time. I'm happy to share we offer the option to shop our recipes either by a subscription or as a one-time purchase which you can choose before placing your order. However we welcome your feedback as we're always looking for ways to improve! So we'll share your comments regarding the website with the team. If there's anything further we can help with, please don't hesitate to get in touch! -Robyn

Rated 5 out of 5 stars

Both my dogs are really fussy eaters…

Both my dogs are really fussy eaters one has a really funny tummy can't have chicken can't have any grains tried lots of different dog foods ate a bit and left it, saw Scrumbles in the pet shop got some to try they both ate the lot, so ordered online ordered Monday it was delivered on Wednesday arrived perfect and also online you get discounts for subscriptions thank you Scrumbles definitely will be ordering more

8 September 2026
Rated 5 out of 5 stars

Happy Cats

Always quick delivery, good selection of choice
My cats always eat it so they probably would say “it’s delicious too”

8 September 2026
Rated 5 out of 5 stars

My little dog has a delicate tummy

My little dog has a delicate tummy and is very picky with his food. I found Scrumbles by doing a google search and decided to give it a go. I ordered on Friday afternoon and my package arrived the very next day, first class service. The big bonus was that my dog absolutely loved his dinner so it's a big thumbs up.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Our cats LOVE this stuff 🥰🐱

Our cats LOVE this stuff 🥰 we'd been wanting to introduce our two girls (Moo and Milk) to some more high end cat food. We'd tried them on Marro and they absolutely hated it and it was so expensive. Our girls love gravy and soft shredded meats and have sensitive little tummies. Within seconds of open a packet of Scrumbles they were yelling and jumping up on the counter, clearly very excited to try it! They both demolished their dinner within minutes, licking up every last drop. They are very food and treat motivated little ladies and it's been sad watching them turn their nose up at high end cat food that's marketed as being loved by all cats. They have their appetites back again and it's such a relief! Thank you Scrumbles 🥰

It's good value for money too and I like that you can choose the amount of packets you are ordering where as with other subscriptions it was a set amount and we'd end up with excess food that they wouldn't eat.

8 September 2026
Rated 1 out of 5 stars

My cat just sniffed it and walked away

My cat just sniffed it and walked away. Didn't want to eat it. Sorry

11 September 2026
Unprompted review
Scrumbles logo

Reply from Scrumbles

Hi William! Thank you for your review and for giving us a try, and we're so sorry to hear that your cats didn’t take to this recipe, we know how fussy our feline friends can be!

If you do decide to try again in future, we’d recommend gradually transitioning over 12–14 days by mixing increasing amounts of Scrumbles with their current food. This helps avoid tummy upsets and gives them time to adjust to the new taste and texture.

We also have a returns policy in place, which you can find on our website, so feel free to reach out if you'd like to generate a return!

Thank you!
Robyn🐾

Rated 5 out of 5 stars

We love Scrumbles!

I love Scrumbles as do my kittens! When we got them, they had to be on a special gut health diet due to having upset tummies and the cat sanctuary had them on a food as advised by the vet which costs a fortune. I actually believe it is a bit of a racket between the company and vets but that’s another matter. I was so relieved to find this much better quality and far more affordable option. It does what it says and wins the war on poos and my kittens enjoy eating it. I also like the fact it is a smaller company and the packaging is super attractive!

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Beware - AI bot replies and inflexible cancellations!

Hugely disappointing experience from Scrumbles. Be warned that you do not receive human-responses if you have a query emailed to their customer service email address. An AI-bot handles enquiries. Any mistakes in an order cannot be rectified and orders cannot be cancelled. Your only option is to receive an order, pay for return postage and packaging (even if orders haven’t yet dispatched and you attempt to cancel the order!) and re-order. Beyond frustrating and disappointing from this company. Avoid and be careful.

10 September 2026
Unprompted review
Scrumbles logo

Reply from Scrumbles

Hi! I’m really sorry to hear about your experience. We’ve requested some further details from you so we can look into this for you and understand exactly what happened. Once we have these details, we’ll be able to investigate this further. Thanks, -Robyn 🐾

Rated 1 out of 5 stars

Product is very misleading

Product is very misleading. They took no responsibility, I personally will not shop with this company again. I shopped with three other companies thinking I was getting a certain product and being sent a different one. Three times I sent these products back and obtained a refund. My cat did not like those flavours so I ordered different flavours. On arrival I had received the same flavours from your company only to find the boxes do not state turkey with chicken, chicken and duck and chicken (which is what I wanted) instead you send just chicken, turkey and duck so I think you have sent the wrong ones Confusing YES, misleading YES. But after about 20 emails I find out the boxes you sent me are actually the ones I wanted chicken and turkey, chicken and duck and chicken, although on the box it says chicken, turkey and duck and am told that I should have read the ingredients I did not want that food because my cat is not keen. Bad show scrumbles

3 September 2026
Scrumbles logo

Reply from Scrumbles

Hi Vanessa! I can confirm that the products you’ve received are the products you ordered. I completely appreciate where the confusion has come from. The front of the individual packaging highlights the main flavour, rather than listing the full combination of meats, which I can understand may have been misleading. I’m sorry for any confusion this has caused and really appreciate you sharing your feedback with us. Thanks, -Robyn 🐾

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look