SDL Surveying Reviews 

1,551
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, making interactions pleasant and informative. Many people highlight the exceptional service, noting its efficiency, thoroughness, and the smooth, reliable experience from start to finish. Reviewers are particularly impressed with the user experience, finding the process easy to understand and stress-free, often appreciating clear explanations and timely updates. However, some people mentioned issues with customer service, citing slow responses, conflicting information, or difficulties with the booking process, such as limited choices for dates and times. A few other people also reported concerns regarding the conduct of some valuers or inaccuracies in their reports, leading to frustrating and costly experiences.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

User experience

People report positive experiences with the user experience, often describing it as smooth, reliable, and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the helpfulness and... See more

Booking process

Customers consistently note ambiguous experiences with the booking process; some found it straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kathryn our Surveyor was amazing. She was very polite, professional, courteous and easy to talk to. Kathryn even pointed us towards things which we had not noticed before in relation to the house. The... See more

Company replied

Rated 5 out of 5 stars

A survey was organised with sdl through nationwide. Communication with them was good through a message system then a phone call to rearrange the date given as I would be at work through the week. The... See more

Company replied

Rated 5 out of 5 stars

Arranged easily over the phone. The chap who came round was a few minutes earlier than the scheduled times so that’s a bonus. He was polite and friendly and was a dog friendly person which is always p... See more

Company replied

Rated 5 out of 5 stars

Lindsey came to survey the house and was absolutely fantastic. She had such a professional and kind manner in all that she did, she was thoughtful considerate and exceptionally polite. She was great... See more

Company replied


Company details

  1. #34 of 38 best companies in Property Surveyor
  2. #30 of 35 best companies in Chartered Surveyor
  3. #27 of 31 best companies in Property valuer

Written by the company

Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,551)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy.

27 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's great that you were please with the service, thanks for leaving a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

A pleasure to deal with SDL.

Had the pleasure of dealing with Leanne G from SDL twice now for level 2 home buyers surveys and we are blown away with the amount of time Leanne spent going through queries surrounding the survey months after she completed her property report. She is a credit to your company and I can honestly say if I’m ever in a position to need a home buyers report in the future, I would only go back to SDL with the service we received from Leanne alone.

10 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Joshua,

It's fantastic that you were so pleased with the surveys Leanne conducted for you. We're happy to hear that she was able to go above and beyond in answering your queries and she delivered such an exceptional service.

We really appreciate you taking the time to leave a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Recommend

The company were very flexible and offered an earlier appointment time to suit our circumstances.
Surveyor was friendly and professional. It was very informative as he explained how the survey was completed

5 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Megan,

Thank you for taking the time to leave a review!

It's great to hear that our team were able to accommodate you with an earlier appointment time and that you found the surveyor to be friendly and informative.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Lindsey was amazing

Lindsey came to survey the house and was absolutely fantastic. She had such a professional and kind manner in all that she did, she was thoughtful considerate and exceptionally polite. She was great in making sure she worked round our baby napping. We couldn’t recommend her services more!
What a joy she was welcoming her into our home. We felt in very good hands.
Thank you

2 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Roxanna,

It's wonderful to hear that you found Lindsey to be so professional, kind, and considerate. We're glad that she was able to carry out the inspection with minimal disruption!

Thank you for taking the time to leave a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Great service thanks 🙏

Great service thanks 🙏

6 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It' great that you were pleased with the service you received, thank you for leaving a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

The gentleman that came out was very…

The gentleman that came out was very knowledgeable and made it a pleasurable experience

5 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Colin,

We're happy to hear that you found the surveyor to be knowledgeable and that you were pleased with the overall service.

Thank you for leaving a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

The surveyor was friendly

The surveyor was friendly , professional ,knowledgeable, and informative . He has done a detailed survey of the property understanding the importance of valuation of the property . He has done the survey with the concern , not just for the sake of doing it . His smile throughout the inspection , from visiting the garden area to climbing on the stairs to loft was making is feel comfortable . We found easiness with him. Thank you .

4 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Nikita,

Thank you for taking the time to leave a review!

We're happy to hear that you found the surveyor to be friendly and knowledgeable. It's great that you were pleased with the comprehensiveness of the survey and that he was able to put you at ease throughout the inspection.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Excellent Survey for remortgage

Good communication via text, phone about appointment date by "SDL Surveying team" and then on day of survey call before visit by surveyor Mr. Gill who arrived in allocated time slot. Mr Gill our Surveyor was amazing, polite, professional, courteous and easy to talk to.
He did proper detail survey, photos & documentation and the results were uploaded on the same day and was in line with our expectation.
Definitely recommend SDL Surveying more and thank you so much Mr. Gill.

4 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Abhijit,

It's fantastic to hear that you were pleased with the entire process from start to finish . We're pleased that our team were able to offer clear communication throughout and that you found Mr Gill to be particularly polite, professional and thorough in his survey.

We really appreciate you taking the time to leave a review.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Very polite

Very polite, introducing himself, thorough, quicker than I thought, but checked everywhere.

4 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's great to hear that you were pleased with the overall service and found the surveyor who attended the property to be polite.

Thank you for taking the time to leave a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Prior to visit kept up to date with…

Prior to visit kept up to date with texts of arrival. Arrived on time and was quick and efficient.

3 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thanks for leaving a review Jon!

We're glad to hear that our team were able to keep you up to date throughout the process and that the surveyor that attended the appointment was quick and efficient.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Very professional

The valuer arrived on time and was very friendly and polite.
He did the valuation professionally and it was sent to the lender very promptly.
Thank you very much.

26 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Kieran,

It's great to hear that you found the surveyor that attended the appointment to be friendly and polite. We're happy that the report wax able to be sent promptly.

Thank you for leaving a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Great detail!

Edward provided us a great detailed survey for the house we’re looking to buy, and was happy to follow up with us on the phone with any questions we had. Highly recommend - thorough, friendly and professional.

4 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's fantastic to hear that you found Edward to be friendly, professional, and thorough! We're glad he was able to answer all your questions regarding the report.

Thank you for taking the time to leave a review!

kind regards,
SDL Surveying

Rated 5 out of 5 stars

Very polite and effortless

Very polite and effortless

27 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Daniel,

Thanks for leaving a review, we're happy to hear you were pleased with the service you received.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly. Explained everything as I've not been through this process before. Thank you for easing my nerves and making everything run smoothly.

26 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Michelle,

It's fantastic to hear that you found our team to be friendly and professionally. We're glad they were able to explain the process and ease you nerves.

We really appreciate you taking the time to leave a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Professional and polite surveyor

Professional and polite surveyor. The process was quick and non disruptive. Worth recommending.

25 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

We're really please to hear that you found the surveyor to be professional and that the appointment was quick and not disruptive to your day.

Thank you for leaving a review!

Kind regards,
SDL Surveying

Rated 4 out of 5 stars

Super friendly

Super friendly gentleman, very helpful and happy to answer any questions

24 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

We're happy to hear that you found the surveyor that you spoke with to be friendly and helpful. We're glad he was able to answer all your questions.

Thank you for taking the time to leave a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

I Would highly recommend this company…

I Would highly recommend this company very professional.

24 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's fantastic to hear that you were pleased with the service you received!

Thanks for taking the time to leave a review.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Very professional

Very professional

24 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thanks Sharon, we're happy you were pleased with the service!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Survey carried out by a very nice…

Survey carried out by a very nice gentleman. He was very efficient, explained everything and was very friendly and polite. I would highly recommend this company.

24 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Michelle,

It's great to hear that you found the surveyor that attended the appointment to be friendly, polite, and efficient. We're please you were happy with the service.

Thank you for taking the time to leave a review!

Kind Regards,
SDL Surveying

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