Kathryn our Surveyor was amazing. She was very polite, professional, courteous and easy to talk to. Kathryn even pointed us towards things which we had not noticed before in relation to the house. The... See more
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Review summary
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Reviews shaping this summary
A survey was organised with sdl through nationwide. Communication with them was good through a message system then a phone call to rearrange the date given as I would be at work through the week. The... See more
Company replied
Arranged easily over the phone. The chap who came round was a few minutes earlier than the scheduled times so that’s a bonus. He was polite and friendly and was a dog friendly person which is always p... See more
Company replied
Lindsey came to survey the house and was absolutely fantastic. She had such a professional and kind manner in all that she did, she was thoughtful considerate and exceptionally polite. She was great... See more
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Company details
- #34 of 38 best companies in Property Surveyor
- #30 of 35 best companies in Chartered Surveyor
- #27 of 31 best companies in Property valuer
Written by the company
Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.
Contact info
3-4 Regan Way, Chetwynd Business Park, Chilwell, NG9 6RZ, Nottingham, United Kingdom
- 0345 308 5010
- info@sdlsurveying.co.uk
- sdlsurveying.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. The surveyor that came to our house was very friendly and efficient. The valuation was sent to our bank the same evening. Fantastic.
9 December 2025
Unprompted review
Reply from SDL Surveying
Hi Jessica,
We're pleased to hear the surveyor was efficient and your report made it to the bank in such great time.
Thank you for taking the time to leave a review.
Kind Regards,
SDL Surveying
Mortgage valuation
Smooth surveying experience, very professional and polite surveyor.
4 December 2025
Unprompted review
Reply from SDL Surveying
Hi Craig,
We're happy to hear that you had a smooth experience and found the surveyor who attended the appointment to be polite and professional.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Reply from SDL Surveying
Thanks for leaving a review Samantha! We're happy to hear you found the service friendly and efficient.
Kind Regards,
SDL Surveying
Inexperienced
One of these surveyors suggested my property is worth £1300pcm in rent, which is less than this property was rented out at ten years ago before I bought it and spent £60k on its improvement.
Comparative lets in the area are £1900-2300 pcm.
This surveying company is out of touch and cost me a mortgage. I do not recommend.
2 December 2025
Unprompted review
Reply from SDL Surveying
Hi Helen,
We're sorry to hear that you are disappointed with the valuation.
If you would like to raise a complaint regarding the service you have received, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk with the full property address or reference number and the team will take a further look at the case .
Kind Regards,
SDL Surveying
Easy
Easy, friendly experience. From booking the appointment to the surveyor attending the house, was stress free.
3 December 2025
Unprompted review
Reply from SDL Surveying
Hi Sophia,
We're happy to hear that you found the experience to be easy and our team were friendly. It's great that the whole service was stress free for you!
Kind Regards,
SDL Surveying
Advance notice of arrival
Advance notice of arrival. ID clearly visible. Introduced himself well.
I found the surveyor very well kept polite and constructive in his approach and clear notification of what his goals were.
I have a spaniel who he was very calm and collected with (cruise is very active)
Left him to his job. When finished he asked relevant questions.
I have brought and sold numerous properties and as surveyor’s go I was very impressed with his attitude and calmness. In today’s markets it cannot be an easy task.
1 December 2025
Unprompted review
Reply from SDL Surveying
It's great to hear that you were pleased with the customer service you received from our surveyor and that you found him to be polite and clear in what he was doing at the property.
We really appreciate you taking the time to leave a review.
Kind regards,
SDL Surveying
The surveyor was very friendly and went…
The surveyor was very friendly and went through the whole process. He answered any of my questions.
2 December 2025
Unprompted review
Reply from SDL Surveying
Hi Kesh,
We're happy to hear that you found the surveyor that attended to be friendly and that he was able to answer all of your questions.
Thank you for taking the time to leave a review!
Kind regards,
SDL Surveying
Reply from SDL Surveying
Thanks for leaving a review Becca! We're happy to hear you found the survey to be quick and helpful.
Kind Regards,
SDL Surveying
Very efficient
Very efficient, polite and was done in about 15 minutes. Great service.
27 November 2025
Unprompted review
Reply from SDL Surveying
Hi Geordie,
We're happy to hear that you found our team to be efficient and polite.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Great experience
Surveyors were very friendly and explained the process clearly
28 November 2025
Unprompted review
Reply from SDL Surveying
Hi Rachel,
It's great to hear that our surveyors were friendly and they were able to clearly explain the process to you.
Thanks for leaving a review!
Kind Regards,
SDL Surveying
Excellent level of service.
Arranged easily over the phone. The chap who came round was a few minutes earlier than the scheduled times so that’s a bonus. He was polite and friendly and was a dog friendly person which is always plus when coming into our home as their family. He had the job done within the times given and explained the process following the survey. Thank you for the good service.
27 November 2025
Unprompted review
Reply from SDL Surveying
Hi Jeffrey,
It's great to hear that the booking process was easy and you found the surveyor to be polite and friendly. We're glad that you were pleased with the overall service.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Very rude pushy lady at the end of the…
Very rude pushy lady at the end of the phone when booking the survey. She did not like the fact that I would not book my survey for the following day as it was quite short notice for me so I chose the day after that. She was very pressuring at such short notice when there was no major rush.
25 November 2025
Unprompted review
Reply from SDL Surveying
Hi Rebecca,
We're sorry to hear that you were displeased with the customer service you received from a member of our team.
If you could please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk with the full property address or reference number, our team will look to investigate this further to help us look to improve the service we are providing.
Kind Regards,
SDL Surveying
Reply from SDL Surveying
Thanks for leaving a review Magdalene, we're happy to hear you are pleased with the service you received!
Kind Regards,
SDL Surveying
Pleased with result
Slight difference between what owner of property told us but luckily nothing to worry about
18 November 2025
Reply from SDL Surveying
Hi Christine,
We're glad to hear that you were pleased with the over all result of the report.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Very pleased with the service i have…
Very pleased with the service i have received from SDL Surveyor. Efficient and professional service, and their survey report was very comprehensive. I would recommend them.
12 November 2025
Reply from SDL Surveying
Hi Rafi,
It's fantastic to hear that you were pleased with the service you received and the surveyor was professional and efficient. We're glad that you found the report to be comprehensive.
Thank you for taking the time to leave a review!
Kind regards,
SDL Surveying
Homebuyers survey cancelled almost at the last minute
Awful service.
14 day wait for survey to be done, but surveyor cancelled the afternoon before claiming that the property needed a level 3 survey due to extension and loft conversion, also that there was a breach in the damp proof coursing (must have figured this out via a crystal ball or somesuch...).
I would have been happy to pay for a level 3 but not on the basis that it was an 11th hour cancellation.
Commissioned a survey with a different provider who's service is far superior to SDL.
3 November 2025
Unprompted review
Reply from SDL Surveying
Hi Jonathon,
We're sorry to hear that you've had a negative experience in this instance. If you would like to raise a complaint regarding the customer service you received, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk
Kind Regards,
SDL Surveying
Professional surveyor
Our surveyor arrived on time and was very friendly, polite and professional. Would highly recommend
6 November 2025
Unprompted review
Reply from SDL Surveying
Hi Paul,
It's great to hear that you found the surveyor that attended the appointment to be friendly and professional. We're glad you were pleased with the service.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Professional and courteous service.
10 November 2025
Unprompted review
Reply from SDL Surveying
Hi Ms McKeown,
We're happy to hear you were pleased with the service you received and found our team to be polite and courteous.
Kind regards,
SDL Surveying
Have used SDL for a level 2 structural…
Have used SDL for a level 2 structural previously and recently for a remortgage valuation, which was carried out by the brilliant Kit. Having experienced a extremely poor valuation previously with a different national surveying firm who I won't name, dealing with SDL was a pleasure, and I won't hesitate to use or recommend them in future
3 November 2025
Unprompted review
Reply from SDL Surveying
Hi Paul,
It's fantastic to hear that you were so pleased with the services you received with SDL Surveying and with Kit in particular.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Reply from SDL Surveying
Hi Georgina,
It's great to hear that you found our team to be professional and courteous. Thank you for taking the time to leave a review.
Kind Regards,
SDL Surveying
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