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Seafy lets ferry passengers buy a Wi-Fi voucher before or during their voyage, connect to the onboard "Seafy" network, and activate their session through a captive portal. Plans range from basic messaging to full streaming and video conferencing. Beyond connectivity, the platform bundles onboard entertainment including news, games, radio, and travel content.
via luigi canonica 29, 20154, milano, Italy
3.7
39 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Seafy
Dear Madalin,
Thank you for giving us 5 stars!
Your review is very important to us and encourages us to keep working every day to offer an increasingly reliable service and a high-quality experience on board.
Thank you for choosing Seafy.
Support Seafy Team
I use the WiFi very frequently since 2 or 3 times a month for work, it has always been very useful to me allowing myself to work on board without interruptions.
It would be very useful if they could provide discount coupons for frequent travelers.
Reply from Seafy
Dear Alessandra,
thank you for sharing your experience with Seafy and for choosing our Wi-Fi service so regularly.
We are especially pleased to hear that Seafy allows you to stay connected and continue working on board without interruptions. Knowing that our service supports frequent travellers like you in their everyday activities is particularly rewarding for us.
We also truly appreciate your suggestion regarding discounts or dedicated benefits for frequent travellers. Feedback like yours is valuable in helping us understand our passengers’ needs and continuously improve our service.
Thank you again for your trust and for continuing to choose Seafy for your journeys!
The Seafy Team
Reply from Seafy
Dear Ale Tesi,
Thank you for your great review!
We're thrilled to know that you had a smooth and trouble-free experience throughout your journey. Comments like yours encourage us to keep improving and delivering reliable onboard connectivity.
We look forward to welcoming you on board again soon.
The Seafy Team
Reply from Seafy
Dear Bruno Fontanella,
Thank you very much for your kind review!
We truly appreciate your feedback and are delighted to know that you had a positive experience with Seafy.
We look forward to welcoming you on board again soon.
The Seafy Team
I purchased a €14.99 Wi-Fi package via Revolut Pay while travelling onboard Mega Express on July 29, 2026. The payment was successfully charged, but I received no Wi-Fi access, voucher, confirmation email or invoice.
Two order confirmations briefly appeared in the “My Purchases” section of my Seafy account, but both disappeared shortly afterwards. The purchased package was therefore never delivered or activated.
I contacted Seafy support immediately because the service was only useful during that specific crossing, but the issue was not resolved while I was onboard.
I also went to the ship’s reception for assistance. The staff member appeared amused by the situation and told me that Wi-Fi packages purchased online “almost never work.” Despite apparently being aware of this recurring problem, he did not offer a replacement voucher, contact Seafy, help activate the package or assist with a refund.
I paid for a time-sensitive service and received absolutely nothing—not even a proper purchase confirmation or invoice. I ultimately had to contact my bank to recover the payment.
Selling online Wi-Fi packages that onboard staff themselves say regularly fail, without providing effective onboard support, is unacceptable.
Reply from Seafy
Dear Mr. Filip,
Thank you for contacting us and for taking the time to share your valuable feedback. We are sincerely sorry that your experience with our service did not meet your expectations.
We have carefully reviewed your report in order to provide you with an accurate and objective response regarding the situation.
We can confirm that the transactions are currently in "Pending" status and not "Paid" / Completed." This means that no funds have been charged to your account.
Regarding the customer support, we are currently implementing new systems to deliver a more effective and efficient support service.
As for the situation on board, we are taking your feedback very seriously and will initiate an internal investigation to better understand what happened.
Your feedback is extremely valuable to us, as it helps us identify the areas where we can and must improve. Thank you once again for taking the time to share your experience and for your patience.
We remain committed to continuously improving our services and to providing a level of quality that fully meets our customers' expectations.
Kind regards,
The Seafy Team
Unreliable and inefficient service. I paid for the Star Plus package, but it didn’t work on my laptop, which made it difficult to fully use the 8 GB allowance on my phone—I ended up using only half. Even the reception staff were unable to resolve the issue, and despite this, my request for a partial or full refund was refused.
I would not recommend this service. It’s better to download what you need before boarding the ferry rather than purchasing their packages
Reply from Seafy
Dear Rob,
thank you for taking the time to share your experience with Seafy. We are sincerely sorry to hear that our service did not meet your expectations and that you experienced difficulties using your Star Plus package on your laptop.
We understand how frustrating it must have been not to be able to fully use the data allowance you purchased, especially after seeking assistance without finding a satisfactory solution.
We would like to reassure you that we have recently implemented several improvements to our service, with the aim of providing a more reliable and efficient connection experience on board.
Regarding your specific case, we kindly invite you to contact our support team again, providing your Wi-Fi code, the name of the vessel, and the date of your journey. This will allow us to investigate the technical issues you experienced and review your previous support and refund requests in greater detail.
Our team remains available to assist you, and we would appreciate the opportunity to look into what happened.
Thank you again for your feedback. We take your concerns seriously and remain committed to continuously improving our service.
Kind regards,
Team Seafy
Scam! Disgusting scammers! Avoid them at all costs. Paid 7 euros for their wifi package on a ferry from Rome to Palermo. It was valid for 24 hours but they end my use after 2! Scam! scammers!
Reply from Seafy
Dear Customer,
we are sorry to hear about your negative experience with Seafy and appreciate you taking the time to share your feedback.
We would like to clarify that our Wi-Fi packages may include both a validity period and a specific data allowance. This means that a package valid for 24 hours may expire earlier if the included data allowance is fully consumed.
Could you please confirm whether you checked the remaining data allowance before your connection stopped working? This would help us better understand what happened.
If you believe your package was deactivated incorrectly, we kindly invite you to contact our support team, providing your Wi-Fi code, the name of the vessel, and the date of your journey. Our team will be happy to investigate your case and verify whether the package worked as intended.
We take all feedback seriously and remain committed to providing a transparent and reliable service to our passengers.
Kind regards,
Team Seafy
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