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42 rue Picot, 83000, Toulon, France
4.4
132 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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I had a problem with delivery (not Seagales fault) but when I contacted them they immediately responded and resolved the issue.
It’s the best interaction I’ve had with any online retailer.
Thank you Marie!
Des vetements technique et confort. Du t shirt aux maillots de bain en passant par les henleys je ne porte plus que du Seagale
It's one of the best materials and fit I've ever seen. If only the neck had been a bit higher/narrower, it would be the best t-shirt in the world. Like this, it can instead only be used as a base layer for me.
I quite like their products, but some clearly have design issues. I made a three star review about their merino flannel shirt (which I love), but the stitching was very poor quality and my buttons starting to fall off within a month. This review was deleted.
Reply from Seagale
Hi, Thank you for sharing your experience, we appreciate both the positive and the critical feedback.
Your review wasn’t published because it concerns an older version of the product (purchased more than three years ago). Since then, the merino flannel shirt has been updated and improved, and the current model no longer corresponds to the one you originally bought. Our review system is configured to avoid displaying feedback on discontinued versions, as it can mislead customers about today’s product.
Additionally, given the time elapsed, it’s difficult to determine whether the stitching and buttons issues were due to an actual manufacturing defect, natural wear, or care-related factors. We’ve also never received similar feedback from other customers on this product line, which suggests your case may have been an isolated situation, making the review non-conforming for publication.
That being said, we’re genuinely sorry that your shirt didn’t meet your expectations, even if it was an older model.
If you ever encounter a problem with a current product, please reach out to us directly, we’re always here to help and find a solution.
Thank you again for taking the time to share your thoughts.
My review was not even a 1-star, it was a 2- or maybe 3-star review, noting also positive aspects of the good. However, after some time, it was removed. It was about their BLEU CHIC fragrance, which doesn't really hold at all. Smells good, the price is decent, but compared to other fragrances I own and can smell the next day after applying them, this one is gone in an hour.
The clothes I own from them are very decent and moderately priced, and with fast handling and free shipping make the experience quite good.
Their support chat is very sloppy. The window is so small and it doesn't hold any persistent storage at all, meaning if you get away, get a reply, and return after their working hours, it will disappear automatically and the reply will be gone, you won't get it by email or anything.
Now they can't fix their payment system, it doesn't work for me in Lithuania for half a year already, I have to ask them in chat to assemble an order for me with another payment methods. The second time I did it, they chose the wrong pick-up point.
Great customer support but clothes did not really worth the premium price.
But be aware!!! Seagale removes bad reviews from their website.
So if you're wondering why they have a 4-5 stars ratings on all the reviews, you know why! They deleted my comment after a few weeks.
When it comes to clothing, I have found my holy grail – a brand that surpasses all others in terms of quality, style, and sheer perfection.
This is more than just a clothing company; it is a fashion sanctuary that has captivated my heart and wardrobe. With an array of numerous items I have purchased, I can confidently declare that their quality is unparalleled. This brand has become my go-to destination, my exclusive haven for all my fashion desires.
This clothing company has effortlessly earned my unyielding loyalty. I am not just a customer; I am an advocate, a fervent believer in their excellence.
From their prompt and courteous responses to their proactive resolution of any issues, this clothing company's customer service goes above and beyond, ensuring an unparalleled shopping experience.
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