Seagate Technology Reviews 438

My seagate 2 tb game drive failed recently and I had it for only 3 months it stopped working and my PlayStation could not reconnect it every time I plugged it back in it would just beep I don’t know how to fix this

I have a Seagate Backup Plus Hub which has suddenly failed to mount. I have spent hours trying find a way of contacting Seagate, apart from restricted telephone line access there is No way of contacting their customer support via email ??? And their website support navigation system is worse than useless

On Saturday 15th April 2023 I purchased a Seagate Expansion Portable STEA1000400 (1TB) for $52 from Catch so I could put heaps of Documents, Photos and Videos on it using my iMac. Also I can use it to backup my iMac as well.

It's really stupid that a product is produced that has 4 terabytes of capacity on the Internet pages ! , and when we receive it, I see that about 10% of its volume is fake...

It is unfortunate...

I contacted customer support about a failing hard drive. It was a gruelling experience. I spent more than a hour in the chat, always waiting too long for answers and then getting asked questions which I had already answered. At some point, with my problem still not solved, the chat with a person just stopped and I got redirected to the chatbot.

External hard drive cannot be accessed. The tiny light does not come on when plugged into more than 2 devices so its not the usb, nor the cable, tried a new one. I've contacted customer service via the website, text chatted to 2 operatives who told me conflicting things about my device regarding warranty out of date. 2nd person advised they would repair and replace free of charge but I'd have to send it to the Netherlands. Fine with that, but emails back and forth asking me if I wanted to go ahead, I've advised yes 3 times but still not informed me how to do this. They said they'd send me free shipping labels and packaged to send it but nothing. I have thousands of photographs and software editing files I cannot bare the thought of losing it all but I'm stuck. TERRIBLE, TERRIBLE communication from this company. Waste of space and time. I'll have to pay hundreds of pounds to an English software retrieval company to (hopefully) get my files back. DO NOT BOTHER WITH THIS USELESS COMPANY

I am NEVER buying Seagate again. Lost so much work with their brand of drives and spend AGES chatting with live agents and robot, and looking through solutions on their webpage.
Amazed that a simple drive could be so unstable and have so many issues as a guess a most people buy drives to preserve important stuff and need this simple task done properly.
Really would not recommend a Seagate drive unless one need to throw hours of frustration into something and don't need the files transferred to the drive.

Lost all my data several times. Never more seagate

I've spoken to five "Support Agents" in Central America and each one is verrrrry unsure of what they are doing and some HANG UP ON YOU WHEN THEY DON'T KNOW HOW TO FIX BASIC ISSUES!!!!!!!!!!!!!!!

SEAGATE EXECUTIVE MANAGEMENT NEEDS TO WAKE UP AND FIX THIS!!!!!!!!!!!!

I never buy Seagate again.
I have a Seagate NAS harddrive - and suddenly it was not possible to access the data on it.
I tried everything on the Seagate "support" site.
I can logon the Seagte Central and see the partitions, but cannot access data :(

Seagate policy on replacing a new drive with a recertified one contravenes the EU consumer protectioin law.
DIRECTIVE (EU) 2019/771 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL

of 20 May 2019

on certain aspects concerning contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009/22/EC, and repealing Directive 1999/44/EC

Article 13

Remedies for lack of conformity

1. In the event of a lack of conformity, the consumer shall be entitled to have the goods brought into conformity or to receive a proportionate reduction in the price, or to terminate the contract, under the conditions set out in this Article.

2. In order to have the goods brought into conformity, the consumer may choose between repair and replacement, unless the remedy chosen would be impossible or, compared to the other remedy, would impose costs on the seller that would be disproportionate,

This clearly states that the item purchased shall be replaced upon request as is the right as a consumer in the EU.

First compalin to Seagate specifying the above. Next complain to European Consumer Centres Network - ECC Net and further you may register a claim via European Small Claims procedure

Just like the others state below, avoid using Seagate if possible. Opened an RMA for a faulty 12TB Iron Wolf Pro drive. Promptly dispatched the faulty drive hoping to get my replacement ASAP. I got an email to say the serial number/product model was correct but the product number did not match. Called Seagate who explained this is an internal issue with Seagate and nothing to worry about. Someone from the warehouse team closed my case without any notes. I have been chasing for over a week, lost my voice repeating myself but no one at Seagate can get hold of the warehouse staff because they are sleeping. Agent staff promise a call back but just want to get you off the phone. You ask to speak to management, and they transfer you to another agent that cannot help. None of the staff care and there is no formal complaints process. Disgusting customer service. This is my production volume, I purchased these pro drives for the included support but Seagate are robbing their customers in order to pay their sleeping staff.

I've tried using the online chat too, the agents might as well be asleep if they are not already. As a Senior infrastructure engineer, I would never recommend Seagate to any business or person. If anyone at Seagate is awake and reading this, my RMA is 130536468 and my case is 12166665. If you can help in any way to try and turn this experience around, please do. I will amend this review accordingly.

Overall I’ve owned many Seagate products so far but recently one failed rather soon after I bought it and dealing with Seagate support was an ordeal.

First things first the contact portal on their website is a complete mess. There is almost no consistency between the regions and languages even when multiple offer English as a universal option. Even on individual region sites, they can’t keep things straight. For example, the email button on my local variant of the site doesn’t work and the phone number provided is “unavailable”. Additionally, there’s a live chat support line that is only available on mobile with incredibly limited features (no sending images or pdfs).

I had the immense displeasure of using that chat service to get a warranty claim as the automated system didn’t work properly in my case. This took around 7 hours in total during which I was passed between various support staff about nine times although I think that some of them were repeated so 6 people in total, or perhaps they all go by a short list of fake names.

Considering the support staff interactions, I first thought each of them had some very small and specific tasks to do: first one understands the situation generally, second one checks proof of purchase, third… etc. But later on, after I had to repeatedly send them the same pictures and documents, again and again, I realised that each time I was passed to the next support staff, the last one was just unwilling or unable to go any further. The biggest issue with this passing around was that each successive staff had a harder time understanding what was going on and was more likely to misinterpret parts of the earlier conversations.
I usually go by Hanlon’s Razor so these misunderstandings are what I THINK caused the gaslighting I experienced with the last support staff I interacted with. The disk I was trying to RMA was an internal HDD that arrived in a sealed antistatic bag. However, the staff insisted that my disk was marked in their system as an “external hard drive” which must have been removed from its enclosure, voiding its’s warranty. I registered the drive I was trying to RMA on the Seagate website so I could access that specific product’s datasheet with two clicks, and guess what, it’s an internal drive. Even with the datasheet, he got me second-guessing myself, considering if the seller was at fault; until I considered that it made no financial or reputational sense for a country-wide store chain to sell me an external drive as an internal one. It could be that Seagate’s internal systems are garbage, but personally, I think one of the previous support staff I talked to got confused and typed incorrect info into their system, and then the last guy just treated it as gospel. (I once referred to the HDD cage in my computer as an “enclosure”). I did eventually get my RMA order which the guy said was a one-time exception, above all else that’s what made me furious.

And now, after all that, I read the fine print of the RMA order I got. Not only do I have to pay for shipping myself but the product I will receive in exchange is some random repaired drive, No thanks. I’ll now be taking this to the seller because even if they are more stubborn about warranties than Seagate, since where I live, they’re legally obliged to repair/refund/ or provide a NEW replacement.

Amazing support. Thank you to Miltos for taking his time!

What went wrong this time?
Another 5Tb external 2.5'' drive failing on me. Failing their own Seagate Tools diagnostics and now when writing/reading data. This is the 4th drive to fail out of 4 (!?!). All purchased before the first failure obviously. This drive is actually a replacement itself within warranty (a factory refurb too). Currently running long tests on another replacement 5Tb portable drive received today (this time not a refurb but a new one posted.). They will send out replacements if within 1 or 2 year warranty but you will still be getting a Seagate - which odds on will fail within 3 to 18 months. The replacements still use the original warranty date of replaced HDD - so eventually you will run out of options. An external Seagate powered 3.5'' HDD is still going though - 3 or 4 yrs old. Seems they can't make 2.5'' external HDD. All mine are operating indoors on a desk (HTPC equipment rack) - and have been written to with around 4 to 10Tb each. My WD external portables (4Tb each) are still going strong so far - similar vintage to the failed Seagates.

How can this company improve?
Sell their external HDD business to WD, Toshiba, Samsung, Walt Disney - anybody ...

Remember to be honest, helpful and constructive!
Okay. Have tried to be.

My Seagate external hard drive stopped working while it was still under warranty. I got in touch with the company and they arranged a free return shipment and also took care of my data loss by offering me a free recovery service as an exception. In a short time I received an external drive containing my data, almost all recovered, and a warranty replacement. I would recommend Seagate products and services. I also would like to thank Antonello for having followed up on my case.

My external HDD malfunctioned. I had warranty. They helped me and recovered my data and also sent me a new replacement drive.
They were also very helpful in solving other matters and clearing doubts and answering questions. I talked on the phone and also through chat with Theo.
Im very pleased with their products, assistance and customer support.

While I was normally transferring the data from the phone to the the Hard Disk (SSD the expensive one) 2SWAP3‑500 the disk died (internal power of the disk off). I try to be the most precise on what happen, because I had very important data, that I trust on the raealibility of this disk. When I bought it came to my mind SSD is like the black box of the aircrafts is SSD, in the case the internal source of energy die, I believed the factury should had means, like similar assy in lab to switch the mememory circuits, so I cross my fingers. Surprisly the logistic of picking up went very quick, same as the return, but they haven't provide any report/troubleshoot of the works done, they haven´t try to contact me to clarify on whats happen.
But the best comes after, they declare failure to recover (so unit not serviceable), but they don't provide me another unit in warranty because I decide to keep this one with my data they were unable to recover, the one they consider unserviceable. Once they didn't provide me any information I need to find a laboratory that can try to do it. They mention this is the policy, strange policy, this way they are avoiding to provide units in warranty, all process doesn't make sense for me. So I'm unable to give a nice quote while I need to go and pay (fortune) another lab to try and recover the data that and I need to buy a new hard disk while this one is in warranty. Shame, not right!

This is probably the worst warranty service I have ever experienced.
This process was started 3 months ago. I sent my corrupted LaCie hard drive off and received a Seagate drive back that contained my files - all good.
I then waited for my LaCie replacement drive. I waited about 6 weeks. I then called and I was assured that it would be prioritised and sent.
Last week a box arrived and in it was someones old, corrupted hard drive that had been Seagate Certified Repaired instead of a brand new replacement LaCie drive in accordance with their warranty.
Totally unacceptable service.

Tech support has no clue what they are doing. You would be better off getting assistance from a monkey.