Just a really brilliant service from start to finish. Mattress took almost 3 weeks to be delivered, then we had a trial and unfortunately it was not supportive enough for us so had to be returned. Too... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Although we didn't buy the mattress direct from Sealy on what probably could be considered as a budget price (although it was on a more than 50% off lightning deal) the quality of the mattress is cert... See more
Company replied
I bought a hospitality mattress direct from Sealy, having slept on it in a hotel. I thought it was fantastic value, as the quality is superb. It is so comfortable, yet supportive. The purchase was t... See more
Company replied
This product has been a revelation. I used to think that I could sleep on anything. I now see that there is a difference between being in bed and actually feeling totally relaxed and at rest. Even if... See more
Company replied
Company details
- #144 of 224 best companies in Bedroom furniture shop
Written by the company
Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.
Contact info
Station Road, CA7 2AS, Carlisle, United Kingdom
- 01697320342
- salesorders@sealy.co.uk
- sealy.co.uk
4.5
Excellent
1K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Delivery ready earlier than programmed
Delivery ready earlier than programmed. Very efficient delivery of new and collection of old mattress
2 February 2026
Reply from Sealy UK
Thank you for taking the time to leave a review, your feedback is appreciated :)
Bought as a replacement for my old…
Bought as a replacement for my old mattress. I’ve had a Sealy previously so I knew I wouldn’t be disappointed. Excellent quality. Highly recommended.
26 January 2026
Reply from Sealy UK
Thank you for your lovely review
Bought this as I was suffering from…
Bought this as I was suffering from aches and pains, with it saying it specifically helped. Made it worse but it has now given my wife terrible backache/pains near her shoulders, ended buying a topper to try and make it softer. Obviously the bed is too firm, quality and workmanship of the mattress is good but overall it hasn’t brought me or the wife a good nights sleep.
1 February 2026
Reply from Sealy UK
Hi Alan,
Thank you for your review.
We're really sorry to hear that you are finding your new mattress too firm for your requirements.
A topper should help provide additional luxury where required, however if this is not the case we would recommend contacting the retailer to discuss your options further.
Best wishes
Sealy UK
Reply from Sealy UK
Thank you for your review,
Mattress fillings and components will naturally bed themselves in, especially in the areas where body weight is concentrated, however it should not be detrimental to the performance of the mattress.
If you feel the mattress has softened excessively, please do get in touch with the retailer who will investigate further.
If you need any further assistance, please don't hesitate to contact us at customercare@sealy.co.uk
Best wishes
Sealy UK
First night of sleep
First night of sleep, my aches had calm down to very minimal which was a great relief for me.
21 January 2026
Reply from Sealy UK
Thank you for your review, this is great to hear :)
Not sure which mattress you are…
Not sure which mattress you are referring to. The one we purchased on 5/01/2026 which we retuned or the replacement we received on 9/03/2026.
30 January 2026
Reply from Sealy UK
Thank you for your review Alice,
We hope you are very happy with your replacement mattress.
Best wishes
Sealy UK
Reply from Sealy UK
Thank you for your 5* review!
The most comfortable mattress we have…
The most comfortable mattress we have ever had leading to a wonderful nights sleep
20 January 2026
Reply from Sealy UK
Thank you for taking the time to leave a review :)
Reply from Sealy UK
Thank you for your 5* review
Not had restful sleep since sleeping on…
Not had restful sleep since sleeping on this mattress, waking up with severe back and shoulder pain.
22 January 2026
Reply from Sealy UK
Thank you for your review. We're sorry to hear of this.
It can take a little while for the body to adjust to a new mattress and the level of support being offered.
If you believe this mattress may not be quite right for you, please get in touch with the retailer to discuss your options further.
Best wishes
Sealy UK
I suffer with fibromyalgia which means…
I suffer with fibromyalgia which means every part of my body hurts and I must say I am very comfortable with this mattress
27 January 2026
Reply from Sealy UK
Thank you for your 5* review Carol, we're thrilled to hear how comfortable you are finding your new mattress
Best wishes
Sealy UK
Brilliant experience from head office sales through to the delivery all very efficiently organised. contacted Sealy to obtain information…
I contacted Sealy to obtain information on their mattress they supply to P&O. Back ground; Having sailed on the cruise line many times and had a good nights sleep I inspected the mattress in October whilst on a cruise, obtaining all the details. As I suffer from back issues I thought I would look into the matter but found that retail suppliers dont stock the Marine Crest. So I contacted Donna, senior sales consultant at the head office of Sealy UK who was extremely helpful. I advised of my dylema and she explained I could purchase one as a guest buying as the outlets did not sell that particular model of mattress. As I did not wish to take a gamble with any other type of mattress, I gave Donna the size of my mattress, a double and my contact details, then paid by bank transfer Following which a date was arranged for the delivery, the chaps were absolutley brilliant on the day, up the stairs and placed on bed. Had a great nights sleep ever since, just like when on a cruise.
3 March 2026
Unprompted review
Reply from Sealy UK
Hi Howard
Thank you very much for your 5* review, it is great to hear of your experience.
Donna is a fantastic member of our team and we are delighted to hear she was able to help :)
May your great sleep continue for many, many years to come.
Thank you once again for your feedback.
Best Wishes
Sealy UK
Excellent help in store
Excellent help in store, great delivery, wonderful, comfortable bed. I'm very happy! Thank you
22 January 2026
Reply from Sealy UK
Thank you for your lovely review
Terrific product, terrific service. High praise to you all
Terrific product. Great sleep. High quality bed and the crew who installed the ottoman bed were excellent. Removed the old bed and left everything tidy. Thank you - 5 stars
28 January 2026
Reply from Sealy UK
Thank you very much for your feedback, it is much appreciated
My experience was generally good.
My experience was generally good.
The new mattress was delivered on the planned day. The delivery team were efficient and courteous. Our experience with the mattress to date has been good, apart from some initial smells (probably from the materials used in the manufacturing process). All seems well now.
21 January 2026
Reply from Sealy UK
Thank you for taking the time to leave a review,
We're pleased to hear of your delivery experience.
The odour you refer to is fire retardant. It can be unpleasant initially however it should soon dissipate.
Thank you once again for your feedback and we hope you will be sleeping comfortably for many years.
Best wishes
Sealy UK
The mattress is really comfortable and…
The mattress is really comfortable and my sleep has improved. Well built and hopefully will last for several years.
28 January 2026
Reply from Sealy UK
Thank you for your feedback, this is great to hear :)
The bed is very difficult to get up…
The bed is very difficult to get up from as it's so comfy
20 January 2026
Reply from Sealy UK
Thank you for your review...good luck with the early morning alarm! :)
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