Sears Home Services Reviews 

I already did a review. Tech was extremely knowledgeable he repaired or adjusted what had to be done. Then he left.

He was efficient and repaired the issued immediately.

If I could give zero Stars I would! My home warranty company scheduled services through Sears Home Services on July 13, 2026. The appointments are between 8:00 a.m. -5:00 p.m. a 9 hour window meaning you cannot leave your home for 9 hours. At around noon on the 13th I get a text message saying they don't have enough technicians and we'll have to reschedule my appointment on the 17th of July again between 8:00 and 5:00. I get another call stating it's going to be July 24th. So I go on the website and I'm able to schedule an appointment on July 15th. They confirm the appointment on July 14th, between the hours of 1:00 p.m.- 4:00 p.m. on the 15th I get a phone call stating I could get the service done for free if I would become a member of Sears Home Services or pay $139 for the technician to come to my home. I State I already have a warranty company and wanted to use my own Warranty company for the appointment that was canceled on the 13th and rescheduled for the 24th of July. Sears proceeds to tell me that I can't use my warranty company for this appointment it's only for individuals who agreed to pay out of pocket or become members of Sears Home Services. Now fast forward to today my rescheduled appointment July 24, 2026, I have received no phone call no text message all day at 4:30 I reach out asking what time my technician would be here to repair my air conditioning I'm told they don't have access to the dispatch but the technician would be here today. At 6:30 p.m. I call again and the automated system tells me your appointment needs to be rescheduled. They are the worst company they are trying to steal business from other warranty companies and will not honor their agreement to repair your system outside of Sears. Mind you the temperature had been in the 90s. NEVER DO BUSINESS WITH SEARS HOME SERVICES! THEY ARE TRASH!

Waste of my time quoted me $800 for a dryer element and when I questioned him he was a little rough so I feel that I blew a $139 for nothing with Sears I can buy a brand new dryer for less than that I got quoted $250 to do the same exact job that you guys quoted me on $800 you guys are a joke I'll never do business with you again

Marcus did a great job and was very open and honest about the cost of the dryer repair. He even made some adjustments that made the dryer drum turn smoother.
He was very efficient and very friendly. I’d use him again!!

I've used Sears for appliance repairs for 20 years but I will never use them again.
They switched to AI agents but did not train them adequately so they are worthless.
Made an appointment 4 days in advance, got a confirmation and time window via text the night before, then at the time of my appointment I received a text saying they could not come out and offered me an appointment in 2 weeks.
Tried to phone but got an AI agent with limited options because my phone was linked to an existing appointment.
BORROWED a phone to call and AI said there is no way to speak to a person or leave feedback.
THEY MUST THINK PEOPLE ARE STUPID. WHY WOULD I RE-BOOK WITH THEM IN 2 WEEKS AFTER THEY CANCELLED THE LAST MINUTE? HOW DO I KNOW THEY WON'T JUST CANCEL AGAIN? BASED ON THE REVIEWS I FOUND, IT IS HIGHLY LIKELY THAT THEY WILL CANCEL OR NO SHOW, AND EVERYONE AGREES THEIR AI AGENTS ARE TERRIBLE.
***SEARS YOU SHOULD BE ASHAMED***
DO BETTER (BUT NOT FOR ME, BECAUSE I WILL NEVER CALL YOU AGAIN!

The Tech had to order parts for the dishwasher but came back & fixed it.
My LG Refrigerator is still not fixed. Techs have been here 7 times, replaced all parts (some twice) but still doesn't cool. No one from Sears has contacted me about replacing the refrigerator after having no fridge for over 3 months. Sears, please call me or tell me what number to call you. You have my cell number!

I feel like the issue wasn't resolved. It's nothing against the technician. The technician was very professional and friendly he has a great attitude.

He was condescending at best, yes, we have old refrigerators that don’t work that have the doors off, but I don’t see why that was any of his business or why he kept questioning about it or why he was walking into doors that he was not told to go into. We didn’t claim the previously broken ones were reparable we just didn’t have a way to get rid of my husband was diagnosed with brain cancer and has other injuries so he can’t do heavy lifting anymore. He was too lazy to actually visually take off the back of the refrigerator to look inside because I had cleaned the inside and when your food goes bad, everything gets disgusting when you don’t know the refrigerator turned off so I used bleach.

He literally could not even tell if it was a refrigerator or a freezer because it’s just refrigerator not a refrigerator and a freezer. I had to tell him three separate times because he kept getting confused.

They delivered the wrong dryer. It states in the description of model door will open from top down. I really needed this and it cost more for correct model. I received a side load from left to right...so difficult for me. NOW...try calling Sears on any one of 6 numbers. Or start a chat...impossible. I am stuck with higher priced model with lesser feature and no way to amend it. Would give negative star if I could

Johnnny, was excellent!!!!
The company as a whole, absolutely horrible. Everything is AI and completely sucks!!! You can't get in touch with anyone and when you do it's a computer. I worked for Sears 25 years, and I do remember when they had the best service you could get. I really don't want to ever use your services again. But if I have to, certainly hope there better than this time!!!!!!!!!!!!

Omar was fantastic. He found the problem which was not obvious at first. He was very thorough and very nice.

Joe was very knowledgeable, professional and friendly! He was efficient and cleaned up after himself. It was a pleasure to have him as our repairman:)

Technician was knowledgeable and helpful.

THE DAYS IT TOOK TO GET SERVICE FOR MY RANGE FROM THE TIME THAT THE SERVICE WAS ORDERED WAS AWFUL/PITIFUL. THE PART WAS DELIVERED QUICKLY AND IT TOOK QUITE A WHILE TO GET IT INSTALLED.

The technician was very helpful, and listened to our concerns. Our dryer sounds so much better and we are satisfied!

back when this was actually sears and then it was awful and wish I canceled years ago. here is how things went this time

07-13 – Monday
I placed the request
07-14 – Tuesday
2:38 – I texted and then spoke to the repair tech on the phone and I informed him of the nature of the issue and sent him a picture of the sticker with the model and serial number. He then told me he would get back to me later that day with a date & time for the service
07-17 – Friday
1:59 – I texted the tech to find out when I will be hearing from him.
2:01 – Tech responds and says "Hi what's the issue with your stove?" I provided the info again and then he said he would get back to me between 6:00-7:00 with a date & time.
7:01 – I sent the tech a text.
7:05 – Tech responded asking if I was available Monday the 20th.
7:23 – Tech responds stating between 10:00 - 2:00 on Monday.
07-20 – Monday
2:01 – I texted the tech asking "Hi, you mentioned between 10 & 2"
2:21 – He responded with "Hi sorry im stuck at a job. I will go there next. I work till 6pm today."
– I responded with "I hope it is today. I worked from home today for you to be here. I cannot work from home every day. I then asked him to let me know when he was on the way.
– He responds and says “Will do”
4:33 – He tells me it will be one more day as he is waiting on the ignitor. Never mentioned he was waiting on it, just kept telling me he was coming.
07-21 – Tuesday
5:08 – Tech arrived, then sat in his car
5:18 – I texted him asking “I just looked outside, is that you in front of my house”
5:23 – He responded and said "I'm in front of your house”
5:25 – I texted him “Ok. Are you coming in
– He then said “Yes:”
5:26 – He then texts saying “I’ll be right in”
5:28 – Walked in and started to work.
6:04 – Tech told me he was done, and left
6:29 – I went downstairs and looked at it, and he forgot to put a part back, I called him to let him know and he said he would be back tomorrow between 10-1
07-22 - Wednesday
12:58 – I sent a text “Hello, yesterday you said between 10-1. It is now 12:58. I am only available till 4:00. I need this completed today.
1:17 – I responded to the tech and asked his ETA and he responded stating his ETA is 3:30
3:22 – Tech arrived, and sat in his car
3:25 – Tech walked in
3:35 – Put in the missing part and left

William is a very nice and informative man, worked very hard to find the problem and you can tell he cares about doing a good job for his customers.

The technician that came was very friendly and very professional. I appreciate it that he called first to let me now his estimated time of arrival. We had a nice discussion and he was just a very nice person and I'm so thankful that he was able to solve my dryer problems.