Sears PartsDirect logo
Visit website

Sears PartsDirect Reviews 

503
•
TrustScore 4 out of 5

4.1

Appliance parts supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 391 reviews, reviewers had a great experience with this company. Customers frequently mention how remarkably easy it is to navigate the website to find specific replacement components, and they consistently praise the exceptionally fast shipping times. Many buyers are truly pleased that the components are authentic, fit their home appliances perfectly, and successfully restore older machines to working order. However, some people mentioned experiencing frustrating delivery delays, noting that certain ordered items were placed on backorder or arrived much later than expected. A few consumers also encountered communication hurdles when attempting to resolve fulfillment questions or tracking updates with support.

What people talk about most

Product

Consumers find product to be positive, highlighting that items are well-made and work beautifully. Reviewers... See more

Delivery service

People report positive experiences with delivery service, highlighting that items often arrive in a timely... See more

Order

Customers had ambiguous experiences with order processing, marked by starkly contrasting outcomes. While some... See more

Quality

Reviewers highlight positive aspects of quality, noting that parts are well-made and constructed from a much... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that websites are easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The automated order process didn’t work well at all but the human associate did a nice job. The element shipped very fast. It wasn’t packaged very well but I bent the attachment prongs back into shape... See more

Rated 4 out of 5 stars

The two refrigerator water filters are automatically renewed for purchase and delivery every year with a friendly reminder. I would have given a 5 star if the price had not increased by about 14%, $11... See more

Rated 5 out of 5 stars

Researched parts needed on Sears Parts Direct, ordered, received. Tech states “ Electrical connections were loose, cleaned terminals and reconnected power. Old unit remains in place. Checked operati... See more

Rated 5 out of 5 stars

Not having to remember to order or when to order -> the recurring order removes any lapse(s) on my part. The part (fridge filter) always arrives w/ prior notice from Sears Parts team. Definitely sa... See more

Company details

  1. Appliance parts supplier

Written by the company

Sears PartsDirect – Genuine Appliance Parts, Trusted Service, and Expert Support Sears PartsDirect is your trusted online source for genuine appliance parts, lawn and garden equipment parts, and repair accessories. Backed by the trusted Sears name, we proudly help homeowners, technicians, and DIY enthusiasts find the right replacement parts to keep their appliances and tools running like new. From refrigerators and washers to lawn mowers and power tools, Sears PartsDirect carries millions of genuine OEM parts from leading brands like Kenmore, Whirlpool, LG, GE, Maytag, and Craftsman. Our easy-to-use website makes it simple to search for parts by model number, brand, or category — so you can quickly find exactly what you need. At Sears PartsDirect, we’re committed to delivering reliable service, fast shipping, and expert repair guidance. Our online repair help center features step-by-step instructions, part diagrams, and how-to videos to make home repairs simple and stress-free. Customers choose Sears PartsDirect because we combine trusted quality, competitive pricing, and exceptional customer care. Whether you’re replacing a refrigerator water filter, fixing a dryer, or tuning up your lawn mower, you can count on us for dependable products and support. Visit www.SearsPartsDirect.com today — your one-stop shop for genuine appliance parts, repair advice, and service you can trust.

Contact info

4.1

Great

TrustScore 4 out of 5

503 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(503)

392 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

The part I needed was kind of obscure, but the automated assistant stayed with me until it was located and I was able to order it. The part was exactly what I needed and arrived in a timely manner.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience with ordering replacement…

My experience with ordering replacement parts for my dishwasher were fantastic. I really didn’t need to talk to anybody. I just looked up my dishwasher model number and then cross reference did on the website and I read the schematic and it gave me the parts that I needed I ordered them and I received them on time and the videos that were included were very helpful and now my dishwasher is working great I avoided buying a new dishwasher.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first because the part number wasn’t the one listed in my manual. However, being a Kenmore dishwasher built by Whirlpool the parts I ordered and received fit and performed as required.
The cost for both parts was very good compared to what I found from other sources.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy process all around!

The price of this item was a little bit lower than other places. I also received the item less than 24 hours after I ordered it, which was amazing! If I ever need another part in the future, I'll definitely order from them. A+++ experience!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Thanks for being there with the parts

We have a Kenmore refrigerator over 30 years old. It has gone through two boys and two old farts and it is still functioning. It is a tribute to the Sears of the days of old. We miss Sears, but it is what it is. The easy use of your website to locate parts that keep the Kenmore working.

The only issue I may have is the price for the filter replacements. The last time I purchased one it was $49! Now almost $80.00.

Thanks for your assistance.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy

Fast and easy. I accidentally bought wrong one first and had to cancel and was refunded quickly. New order delivered in two days.

12 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look