SHOCKING PRODUCT AND AFTERSALES
We brought some Sea to Summit 'Stigma' saucepans with folding handles but caution, they are dangerous if used by someone left-handed and I suffered scalding. Having made contact with them, they asked me to return the saucepans to them and not Snowys, where I purchased them from. Despite all of the written promises and having had the pans returned to them at their request, I am still waiting for a refund from them 4 MONTHS LATER! They do not reply to my emails or messages, offering only abysmal service, false statements and false promises.
In the past 2 weeks apparently, they have finally issued a product recall on the saucepans (4 months after being notified of this potentially dangerous product).
Snowys today came to the rescue and issued a refund to us instantly. Thank you Snowys!
For us, it's not Sea to Summit, but Sea to Sunk!