Seats and Sofas - Mijdrecht Reviews 

My personal experience is a complete disaster, I bought an Alicante coach for EUR1000 that comes with 2 pieces, the side piece, where you can use it as a small cupboard, has 2 springs on both sides, these 2 were broken, worst quality, they were nice enough to accept to replace them however it's been almost 2 month awaiting for it to be ready and till now nothing!! every time I am calling or going there I am getting different information. There is only one nice lady there looks like who is responsible for the service requests and if she is not there you are doomed no one has an idea about your request. She requested to replace these springs a month and half before and it never comes!! and God knows when it will come. My coach still there and still struggling with this ... I do not recommend it at all, it is a waste of money, time and nerve.

REGRET BUYING HERE !!!
Despite many bad reviews I still purchased the sofa here as , my first experience in 2018 was good. Unfortunately I regret buying sofa with them again. The sofa we bought was not available in mijdrect branch although it was purchased here and it was available only at Eindhoven branch. so we had to spend 165 EUR to get it delivered to our home from Eindhoven. Unfortunately the sofa was damaged not during the transport but originally a damaged piece. The company agreed to repair the sofa but we have to end up paying for transport charges to bring the sofa to their branch and they were not ready to take the liability despite the product came damaged and it was not our mistake. We have tried speaking to the customer care departments of both Eindhoven and Mijdrect but we ended up receiving the same response. I know this review is not going to make any changes but Atleast the new customers who are planning to buy sofa from here should know what situation they could end up to if their sofa is damaged. The weird thing is, the head office person said that they are not obliged to explain these policies while selling the sofa to us. If known beforehand, we wouldn’t have purchased the sofa from here. What a regret after paying so much !!!

After a week, we called the Mijdrecht branch to check if the storage box has been ordered if they have any tentative date of delivery. To my surprise the customer support lady is so rude and yelling at my husband for asking this question as she said I already gave the answer a week before and I do not know when the storage will be delivered. She could have answered this politely too and the store manager was very rude and disconnected the phone. He says the lady became rude as she doesn’t want to spend time answering for the same question. How rude is that ???!!! We as a customer have all rights to know about the status of the situation and we have not even received an email about the order of the storage box. In such case how do we even know if the order has been placed or not without calling them. They Should teach their staff on how to treat the customers post selling the product and not just for selling a product. RUDE COMPANY. REGRET BUYING HERE.

very competent and helpful service, the whole ordering process went without any problems, everything was well explained.

Salesperson was attentive and helpful. Everyone was friendly, made a nice atmosphere in the store. Ihavent got my couch yet so i cannot review that yet.

After waiting 16 weeks for a new foot repair and the couch was delivered with a broken foot. The repair man came to my house for the second time and the couch is still not fixed.

The first time he came out to have a look at what is wrong and take pictures of everything just to come back a few weeks later, bringing a new foot which also was broken and not the correct one. Now a new one needs to be ordered again.

He did not fix anything on the sofa as reported about the springs coming loose and damaged the fabric.(the springs and fabric broke with in 2 weeks of owning the couch )

Really not happy things break after a few days of having it and have to wait months to have it fixed in this case not fixed.

one would think if you pay this much(2500 Euro) for a sofa it would not break.

I would definitely not recommend them at all as you need to even pay for shipping back to them to fix their defects.

I wish i can give them ZERO Starts.Very horrible experience at seats at sofa.Bought a sofa from them at 1900 EUROS which is higher then price of sofa they have given on website on this friday called the sales person to cancel the order as color doesnt match the new house and its very expensive.she said to visit the Midjrect centrum show room again we went today and staff there was very rude not ready to change existing sofa showing us sofa for higher prices to extract more money from us.Finally after 3 hours of struggle we came back with no change in sofa color we ordered no change in the cost and dealing with a rude unprofessional staff at their showroom. I feel cheated by these guys as my sofa was not delivered to my place it was in stock at this showroom .when i asked to cancel the lady at reception offered me 950 euros refund out of 1900 euros highly unprofessional people .I wrote a complain no response from them.I am being robbed of 1900 euros in broad daylight at this shop.I wish to take action against them after selling the product their staff doesnt even talk to customer properly.PLEASE DONT BUY FROM THEM EVER.

I am having a very bad experience with the seats and sofa! They do not respect the customers who object to their products!!

I think they are an unprofessional and unethical company and most of their employees are very rude. I have called the head office many times and spoken to a manager, Even the managers were rude.

The reason I am writing this review is, I bought a sofa from one of their store in Utrecht. From the time they delivered the sofa, it is used and defective. I called them several times but did not get a proper answer. Then the outbreak of Covid-19 started and everything was on hold. Three months ago I called many times and finally, they told me to send a picture of the sofa. I did send the photos and one of the employees told me to bring the sofa. I said I have no way of bringing the sofa. So, she gives me an option which was to pay 75.00 Euro and they will send a replacement sofa and pick up the defective one from my home and repair or replace the one that I had bought from them and paid for a new sofa and got uses and defected one.
Since June 8 of 2021, they picked up my sofa and sent me a very bad sofa I think they have picked it up from some garbage dumpster. It is very uncomfortable and every day when I set on it I get back pain. I have called and emailed many times and so for I have not revied an answer as to when they will deliver my sofa. I have spent about 870.00 Euro so far, and got a lot of pain and suffering from them!!!

They do not respect the customers who have problems with their lousy product and punish the customers for speaking out. Please, someone, tell me how to deal with this unethical company!!!!!