This is so far the best shop with very good deals and very good customer understanding and handling. Thanks Ayub, for attending to me.
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I had already filed a complaint about lies and the sale of damaged products as new. We filed a complaint, but they didn't resolve the problem. We had to insist on calling them to get a response about... See more
Company replied
All good.good conexion with the seller. Very professional
Company replied
It was a very good experience and purchase!!!
Company replied
Company details
Written by the company
Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.
Contact info
Industrielaan 20, 5406 XC, Uden, Noord-Brabant, Netherlands
- 413248406
4.4
Excellent
296 reviews
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irresponsible company
I had already filed a complaint about lies and the sale of damaged products as new. We filed a complaint, but they didn't resolve the problem. We had to insist on calling them to get a response about whether they would give us a new one or refund our money. They decided to refund the money and said they had a transport company to pick it up, but the transport company never gave us a date to return the sofa. We decided to find our own transport company. We returned it to the store, and I received an email confirming the sofa was delivered. They said it would take 14 days to return the money. After 13 days, I called because they still hadn't returned it. They said they would call back, but they didn't. After 17 days, I called again, and they said they had only just filled out a form and that I should receive the money in 2 days. I still haven't received the money. Since I bought the sofa, nothing has gone right. It's a company that lies, sells damaged products, and then hides when they don't know what to do. To resolve issues, we always have to call and chase after them. They have no responsibility towards the consumer.
1 May 2026
Unprompted review
Reply from Seats and Sofas - Uden
Beste Bruna Silva,
Bedankt voor uw bericht. We begrijpen dat dit traject voor u erg frustrerend is geweest en bieden hiervoor onze excuses aan.
Er is inderdaad een lichte vertraging ontstaan doordat er administratief belangrijke informatie ontbrak, waardoor het proces niet direct volledig kon worden afgerond. Inmiddels is alles intern verwerkt en staat de terugbetaling klaar.
Op dit moment hoeft er alleen nog de door ons verzonden link voor de terugbetaling door u te worden geaccordeerd, zodat wij het bedrag direct kunnen uitkeren.
Mocht u deze niet hebben ontvangen of hulp nodig hebben bij het afronden, laat het ons gerust weten zodat we dit meteen voor u kunnen oplossen. U kan hiervoor contact met ons opnemen op werkdagen tussen 8:30 - 17:00 op 088-8048280.
Met vriendelijke groet,
Seats and Sofas
This is so far the best shop with very…
This is so far the best shop with very good deals and very good customer understanding and handling. Thanks Ayub, for attending to me.
31 March 2026
Unprompted review
Reply from Seats and Sofas - Uden
Dear Producer Alex,
Thank you for your kind review! We’re happy to hear you had such a great experience and appreciated our deals and customer service. We will pass your compliments on to Ayub. Enjoy your new sofa!
Kind regards,
Seats and Sofas
It was a very good experience and…
It was a very good experience and purchase!!!
15 November 2025
Unprompted review
Reply from Seats and Sofas - Uden
Dear Maria,
Thank you for your kind review. We are delighted that your experience and purchase went smoothly. We appreciate your positive feedback.
Kind regards,
Seats and Sofas
Broken couch sold
Like some of the people on this site we had the same experience of a broken couch sold. So it seems that you are lucky if you do not get a broken couch. They claim that we broke it and said that we can pay to have it repaired. They DONT have contact numbers so that you can phone them, and the store does not want to give it out. The store also says that we have to sort it with head office. The issue is not resolve, but we ARE going to take it to the next level to sort this out. But as advise to the rest of the people, be warned, do not buy from them. If something goes wrong you cant speak to anyone except with a form on their website, and then you get a reply email from them, stating they not going to fix it and without a reply email adres or phone number. And the whatsapp is just as uselless. And the store where we bought it from says we need to follow this procedure. I can tell you more but no need and the staff are extremely friendly when you buy until you have a problem like this, and all of a sudden no one want to help you anymore
30 March 2024
Unprompted review
Reply from Seats and Sofas - Uden
Dear Jaco,
Thank you for sharing your experience. We regret to hear that you have encountered issues with your sofa. Your feedback is important to us, and we would like to address this problem promptly. Please provide your contact information via WhatsApp at +31 6 53654103 so that we can discuss how to resolve this issue to your satisfaction. We appreciate your patience and understanding.
Best regards,
Seats and Sofas
The worst store
The worst store. I had the sofa repaired on December 13. To this day I don't know where my sofa is. No contact!!!
You have my data in your system. You can call me. Why are you asking for a message if no one answers?!
13 December 2023
Unprompted review
Reply from Seats and Sofas - Uden
Dear Dagmara,
We understand your frustration and sincerely apologize for the inconvenience you have experienced. It is annoying to hear that your sofa is still not repaired and that you have not been in contact with our team.
In order to resolve your matter quickly, we need your details. Can you please send your contact details via private message? We will ensure that you are contacted immediately to discuss the situation and find an appropriate solution.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Uden
Dear Kylin,
Thanks for posting your feedback. We appreciate that you speak positively about our staff!
With kind regards,
Seats and Sofas
Reply from Seats and Sofas - Uden
Dear Lucian,
We appreciate you taking the time to write your review. We are glad that you had a positive experience with our staff!
With kind regards,
Seats and Sofas
Reply from Seats and Sofas - Uden
Dear Chilozer,
Thank you for your positive review.
Sincerely,
Seats and Sofas Uden
Reply from Seats and Sofas - Uden
Dear Rodriquez,
We appriciate that you wrote this comment. Thankyou for the compliment about our customer service
We would love to admire your sofa. Would you like to post a picture on social media with the hashtag #SeatsBijJouThuis in the description?
With kind regards,
Jessica - Seats and Sofas
Staff are very helpful an very friendly
6 June 2022
Reply from Seats and Sofas - Uden
Dear Seraphine,
Thank you for sharing your positive feedback.
With Kind regards,
Jerry - Seats and Sofas
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