Sebastiancruzcouture Reviews 

I purchased a full Vanilla lucentezza look. The fabric and fit was great. Thanks for creating amazing looks.

The fabric exceeded my expectations and feels much more elevated than what you typically find online. I also appreciated the flexible payment option as splitting my payment made the purchase easier to commit to.

the tuxedo was beautifully made and fits so comfortably! such a great purchase for my wedding ecstatic for the compliments to come! thank you sebastian couture!!!

Got my purchase after 15 days, but the quality explains it. Smooth transaction and no issues at all.

I placed my order Nov 8, the shipping label was created Dec 1 2025, UPS never received the package. I called multiple times and left several voice messages with no reply
I wished I saw these reviews before I placed the order

⚠️ STRONG WARNING: AVOID SEBASTIAN CRUZ COUTURE AT ALL COSTS ⚠️
Do NOT buy from this company. They do not deliver what you pay for. I ordered the Oro Fiore jacket, but they sent me a completely different Paisley jacket without any prior notice or consent—claiming the fabric was "unavailable" only after I received the wrong item. This is not an isolated mistake; it's a pattern. Their customer service is nonexistent: Emails go unanswered for weeks. Phone line (855-723-2653) is perpetually unavailable with a message saying "no agents at the moment." Daily calls, voicemails, and social media messages—all ignored. They refuse full refunds for their errors, hiding behind "final sale" policies even when they failed to fulfill the order correctly. This has dragged on for weeks with zero resolution. I've had to escalate to PayPal for a dispute. Save yourself the headache, money, and frustration—shop elsewhere. There are plenty of legitimate menswear brands that actually value customers. If you're considering an order, test their "service" first: call that number right now and see for yourself! STAY AWAY!

I purchased a shirt on 11-23-2025. Vendor stated I would receive a confirmation email upon item being shipped within specified timeframe. On December 9th, notified vendor that if item hadn't shipped to cancel order. I haven't received a response to email as of today (12-15-2025) or notification of item being shipped. Also, my card has not been recredited. I guess will have to dispute through VISA.

The customer service is absolutely horrible. I've been trying to reach the customer service for 2 weeks with no response. I've left three voicemail and have attempted to reach them by chat messages on their website. They claim orders take 8-10 business days which is false, it takes more than 35 plus business days. Save your money.

Yall took my money and never gave me what I ordered or a refund. I sent multiple requests and I am being ignored.

Buyer beware!!!! You pay for your product, they will not return emails, texts or phone calls and you never receive your product. I have to fight to get my money back now!! AVOID AT ALL COSTS!!!!!!!

AVOID AT ALL COSTS

June 2025. Ordering a suit for my wedding (beginning of October 2025)…standard classy, black suit - when it arrived, not only was the suit size way off (too small) from what I had been directed by a tailor but the material was lackluster. Nothing like what the website or social media portrays. So I initiated an exchange for a suit of higher cost (because refunds are apparently not possible). Then an entire month has gone by, just in the replacement and ordering of the new suit.

Order placed 7/2/2025 - several weeks go by before receiving delivery. I ordered a size up in the jacket (46) and was never told that the fit would be different from the size I had previously tried, prior to the purchase, even though I had communicated that the previous size was too small. The jacket I received fit tighter than the size 44 I had already returned. On top of that, I was told I would need to take it to a tailor, but the issue was with the structure of the shoulders—not something a tailor can fix with little extra fabric. The point to point sizing was off by nearing 3 inches. Not. Even. Close. This should have been considered by the team before selling it.

On top of that, after confirming my shoe size, I was told the jacket and shoes would ship together that same day. Instead, I later found out (without any communication upfront) that the shoes that I had purchased were actually sold, now that size is out of stock and the inventory was wrong. I was sold a pair of shoes that weren’t even available, and only after asking did I find out that the manufacturer is closed until mid-September. My wedding is the first week of October this year, which makes this delay unacceptable.

I chose Sebastian Cruz because of the reputation they present online, but this experience has felt closer to Mens Wearhouse-level service. Communication and accountability have been poor, and the situation has been extremely frustrating.

Now, still receiving no communication to dozens of texts, emails and calls regarding a status update on the corrected jacket size or the shoes, with two weeks until my wedding AND once received (IF RECEIVED) I will still have to find a tailor to taper and fit the suit appropriately with basically no notice.

Horrible customer service. Will never get back to you. In an email chain with 3 reps from the company and still can’t get a response from any.

BUYER BEWARE: A WARNING ABOUT SEBASTIAN CRUZ COUTURE
To all prospective customers: BEWARE before spending a single cent with Sebastian Cruz Couture.
Before you make a purchase, I urge you—implore you—to open your browser and type this into Google:
“Are there a lot of complaints against Sebastian Cruz?”
The results will shock you. You’ll find an alarming number of customer complaints—from delayed shipments to zero deliveries, from unanswered emails to completely unreturned phone calls. This is not hearsay. These are real people with real grievances, many of whom, like myself, feel utterly deceived.
And if that’s not enough, check the Better Business Bureau (BBB) website. There, too, you will find complaint after complaint after complaint. The pattern is undeniable. This company’s customer service is virtually nonexistent after a sale is made. They take your money, then vanish.
Let me share my experience.
I purchased a very expensive shirt from Sebastian Cruz. During the sales process, the representative was polished and personable. I thought I was in good hands. My card was charged. I received a receipt. I was excited.
That was the last time I had any direct human interaction with this company.
The shirt never arrived.
I reached out multiple times—via email, phone, even social media. No answer.
Eventually, I did receive a response from someone named Natalya Cruz in their customer service department. I was told the shirt was in production and would ship soon. That was weeks ago. Still, nothing.
No shirt. No follow-up. No accountability. Just silence.
At this point, I feel I have no choice but to go public with my experience and warn others. This is not just poor service—it’s unethical. It’s disrespectful. And it’s infuriating.
I will never again purchase anything from Sebastian Cruz. And I urge anyone reading this to do your research thoroughly before making the same mistake I did.
Let the buyer beware.
Your money, your time, and your trust deserve better.

Sent wrong item and werent willing to send the item actually ordered (false advertisement). Colors on items not as advertised. 7 day return policy is a joke especially when your items show up weeks apart. They need to be mindful people buy thier products for thier wedding and they should want to work with you a little.

Love the quality and attention to detail of Sebastian Cruz. Have had two custom suits made by Sebastian Cruz and they both fit perfectly.

Decided on Sebastian Cruz over other top names like Armani and Gucci and couldn't be more pleased.

They have a customer for life.

Great customer service!! Always available and quick with responses. Suit arrived as expected and tailoring was close to exact measurements; however needed a little tailoring to body size. Overall, we were happy with the quality of the suit, the service and delivery experience. Thank you for making my husband look amazing on our wedding day.

No communication, no customer service in practice, out of this world delay, lower quality than what’s depicted on pictures

***Update from Merchants Response***

If only @Sebastiancruzcouture would have returned my calls, chats, or emails... (happy to share the call logs and screen shots) or I would not have resorted to a dispute. I'm still waiting for a call back to this day. I find it ironic that you can't answer the phone or return any messages but you have the time to monitor any reviews and disputes, says a lot about your company. I was willing to pay any restocking fee to get the right fit for this lifetime event. Buyer beware!

***End of Update***

What a SCAM!!! Wished I could list negative stars! Ordered a suit based on their measurements listed and my regular size and it didn't fit. The suit took 6 weeks to arrive, between time I called to ask why the delay, they stated their fabricators were "off in August"... Finally arrives in 6 weeks and did not fit. Called, emailed, chatted to return, THEY DO NOT RETURN YOUR CALL, TEXT, EMAIL, OR CHAT, THEN THEY CLAIM YOU DIDN'T TRY TO RETURN IN THE 7 DAY WINDOW.

Placed a second order with a different size, in a panic and desperate for a wedding thinking I could work this return out, TOOK ANOTHER 6 WEEKS... Suit shows up AFTER THE WEDDING, I refused the package and disputed with my CC and they RESPONDED to AMEX Claim that it was CUSTOM ORDER and my fault for providing the wrong measurements and I signed for the deliver even though it shows "refused the delivery and returned to sender". WHAT MEASUREMENTS, THIS PLACE IS A SCAM, do not order a thing from them, their sizes are wrong and they won't respond... but they will respond if you dispute the charge! I paid for two suites, one that doesn't fit and they won't let me exchange or return and another that I don't even have and can prove I returned. SCAMMERS

My item was not delivered until 7 weeks after purchase.
My item was eventually delivered to a local 99 cent store which I was not made aware of until it was too late.
I found my way to the store which had returned my item back to the sender since it was in their possession for over seven days.
I now am in limbo on how to have my purchased item sent again.
Only a reply stating my item was dropped off but nothing to resolve the issue.

Recently their customer service has improved a lot. The clothing line is pretty good quality. (Sometimes buttons fell off though 😄) I takes a while to get your order but it worth it. Not to talk about it is not your usual, boring everyday suits. I am glad they realize how important customer service is.

We ordered two beautiful jackets, one in Ivory with a black lapel for the groom and another in champagne with a champagne Lapel for a New Year's Eve party. They fit true to size, with no alterations. The design was elegant, and the fabrics were really beautiful.