I'm a loyal customer of this brand, and I truly love their suit collection. Tom always helps me find the best look for every special occasion. My only issue was with my latest order, they weren't able... See more
Company replied
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I bought this Champagne Oro Fiore Dinner Jacket suit from Sebastian Cruz Couture for a big family event, and honestly, it is pure luxury. The floral and damask pattern is beautiful and gives off such... See more
Company replied
I've been following this brand for a long time and always check out their new collections. I've always liked their suits, so my girlfriend surprised me with one for our civil wedding. It honestly made... See more
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I received my suit yesterday, and everything arrived in perfect condition. A big thank you to Tom for helping me choose the right fit and adjusting the sleeve length exactly as requested.The quality,... See more
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3.0
Average
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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The money is worth it.
This was an awesome experience. Their response to any questions I had were answered quickly. I will order from them again. The money is worth it. My order came in a timely manner. Thank you Sebastian Cruz you are amazing.
20 July 2021
Unprompted review
Reply from Sebastiancruzcouture
Thanks so much for the kind words and for trusting us!
Experience was great
Experience was great. The only problem I had was that I did not receive the pocket square that I ordered for the suit.
26 May 2021
Unprompted review
Reply from Sebastiancruzcouture
Hey Joseph, thanks for the love! We ship FREE pocket square you get when you order a suit if the customer selects one. If they don't select one when they purchase there is no way for us to determine if they wanted one to begin with. Thats why we state "free pocket square with every jacket purchase" but customers have to select it. You'd be surprised the amount of customers we used to send pocket squares to back in the day that never asked for them and never wear them :( So now we only ship if the customer selects them. Thanks for understanding and I look forward to seeing pictures.
Buyer Beware
My wedding date was on May 2nd. I contacted Tom on April 26 about the Golden Impero. He checked the warehouse and said they had enough material for the jacket but not the trousers. He reccomended a substitute. I asked him if he could get the tuxedo to me by May 2nd. He said "yes".
No problem. Mind you, not once did he say or imply that this is a "custom order". Paid invoice infull on 4/26. Tuxedo arrived May 6th! Contacted company for a refund or resolution and haven't heard from Tom or Natalya since May 11. Bottom line: They have a strong product, but a weak service. If and when things go wrong with them, there is little chance of them making it right.
18 May 2021
Unprompted review
Reply from Sebastiancruzcouture
Hey Matt,
Thanks for your info. I did some digging and you actually reached out to us and spoke to Tom on March 22nd inquiring about the Golden Impero and if we were able to make the matching pants and vest (as only the jacket was on the site at the time). 15 min or so later we responded saying that we had enough to make the matching pants to complete the suit for you.
We unfortunately did not hear back until April 26th. This was the email you sent back stating "I can't seem to get things right lately. I sent the below message to myself instead of to you and just realized what I did."
This is when you let us know that you are getting married May 2nd. On April 26th 10am with a day of production left we sent you images of our proposal and a one off fabric that we had we could use in reverse that would look great with the jacket you wanted as we did not have enough fabric to make you the pants and vest in the same fabric so we agreed on doing it custom like this and rush it for you. We send pictures back and fourth of fabric that was not on the website (that touches on your suggestion that we did not imply it was custom/fabric was not on the site) When we requested to send you the checkout link at 10:45am we didn't hear back from you for 1hr when you stated to send you the link. Once we sent you the link so you can pay and we can get producing the suit we following up a few more times to confirm when you were paying for it as we never heard back until the end of production day 4pm that you had paid. That one day we lost of production especially with such a tight time makes a big difference. That being a Monday the garments needed to ship out Tuesday to us (since our factory is in Europe) so it would make it to us before Friday and not get stuck over the weekend which would put it past your deadline.
I would like everyone to know that absolutely every single transaction we engage in we consider a partnership. If we have the opportunity to do so we vet every single customer we work with to ensure we exceed or at minimum meet their expectations. We like to say "yes" to everything as we are people pleasers but there are times where that comes to bite us in the... We always ask that if you do need something super rushed please respond back very quickly if we are waiting on something from you. Otherwise its just making our job impossible. Remember, its not just us here but its also DHL/UPS the logistics companies we use. We have to always a lot time for delays (as they are unlikely but they can happen and are out of our control. In regards to pieces being custom and so on trust me we keep everything in writing for a reason. We usually have a file for every single customer. It is part of our quality control. When things go great customers love that, but when things do go their way and we "pull the file" they don't like it. A transaction takes two people and we are all about making it right by our customer but we always have to be transparent about everything from both sides. Thats what we seek for here and with every relationship we have.
Thank you for your time.
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