Secondcashmere Reviews 99

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of both their products and repair services, often noting that items look new or even better after restoration. Many appreciate the excellent value for money, finding prices reasonable for such high-quality cashmere and expert craftsmanship. The staff's professionalism, helpfulness, and friendly communication are frequently highlighted, contributing to a truly personal and efficient service. Consumers are particularly impressed with the invisible repairs and the attention to detail, making it difficult to spot where work has been done. The company's commitment to sustainability and eco-friendly practices also resonates positively with many.

What people talk about most

Product

Users describe positive interactions with product, consistently expressing delight with the quality and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent craftsmanship and materials.... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team for being friendly, helpful, and... See more

Price

People report positive experiences with price. Customers are impressed with the affordability, finding real... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My cashmere sweater was wearing thin at the elbows and a small hole had appeared in one place. I opted to have the elbows repaired rather than have patches. The result was astounding. Even on close in... See more

Company replied

Rated 5 out of 5 stars

I had a mix of repair types I wanted on my jumper and the attention to deal was amazing! I asked for invisible stitching in some areas - and if hadn’t had photos of the holes couldn’t have found them!... See more

Company replied

Rated 5 out of 5 stars

I can’t believe how beautifully you have restored my favourite (old) Brora cashmere cardigans! They look new again! In addition both repairs are securely sewn yet invisible. In my opinion the se... See more

Company replied

Rated 5 out of 5 stars

Lovely all round. From the gorgeous quality, fun style, and personal craftsmanship of mending, secondcashmere are wonderful. Very affordable for secondhand cashmere that has been repurposed for re... See more

Company replied


Company details

  1. #7 of 11 best companies in Secondhand Shop
  2. #162 of 626 best companies in Clothing Shop
  3. #93 of 285 best companies in Fashion accessories shop
  4. #96 of 230 best companies in Homewares Shop

Written by the company

Second Cashmere is a place to shop for unique reclaimed, refurbished and reworked cashmere. We’re guided by one simple truth: the rate at which we currently consume just isn’t sustainable. Fast fashion is a major contributor to global warming, loss of habitat, and unethical working conditions around the world and things just can’t continue as they are. Fortunately, there are many ways in which we, as consumers, businesses and communities, can turn this around. One of those ways, our way, involves a shift from sourcing resources from the natural world to waste. We offer an alternative to mass-produced cashmere by reinventing waste cashmere destined for recycling and landfill, to create reclaimed cashmere yarns, original designs and restored cashmere knitwear collections from celebrated brands. Desirable design, deliberate choices. The way we see it, both are possible. So with care and creativity, we want to spearhead a new way to make sustainable, luxury shopping possible. All our collections are 100% cashmere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

99 reviews

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Rated 5 out of 5 stars

Fabulous Site

I found the selection photos loaded easily, the sections made sense, and the offerings were amazing. I had to keep taking items out of my cart, because I was going QUITE over my budget, but choosing which to let go of was pretty difficult! The sweaters I
received were all exactly as described, or perhaps better. I will absolutely be back for more!

20 August 2024
Secondcashmere logo

Reply from Secondcashmere

Thank you very much for the lovely review! We're so pleased that you're happy with your purchase - thank you for choosing us!

Rated 5 out of 5 stars

Totally beautiful product

Totally beautiful product! Love love love them! Really quick to arrive as well!

24 July 2024
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Reply from Secondcashmere

Hooray! We are so glad they arrived safe and sound and that you're happy with them! Thank you for choosing us too! :-)

Rated 5 out of 5 stars

A business I can really trust!

Second Cashmere are one of very few businesses I can honestly say that I trust. What they do and why the do it is so inspiring. Their attention to detail, especially when it comes to mending and conditioning preloved cashmere and their mending service of other peoples existing garments is exceptional as is their customer service and altogether ethos of the brand. Not to mention they sell the mending yarn if you want to try your hand at mending yourself. Why can't all businesses be like this one?

30 July 2024
Unprompted review
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Reply from Secondcashmere

Thank you for the lovely words and kind review Bevan!

Rated 5 out of 5 stars

beautiful product

beautiful product, super quick service, beautifully wrapped with care - what's not to like?

9 July 2024
Secondcashmere logo

Reply from Secondcashmere

Thank you Cassie for the lovely review! So pleased you were happy with your order!

Rated 5 out of 5 stars

Great service

I had 4 jumpers that had holes at the elbows. We discussed the different ways of patching/fixing them. The repairs were great.
The jumpers came back beautifully wrapped and recorded delivery.
Really helpful and charming people there. I highly recommend them.

27 June 2024
Unprompted review
Secondcashmere logo

Reply from Secondcashmere

Thank you for the wonderful review Gael - we're chuffed that you're happy with your repairs!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, beautiful product, nice packaging.

12 June 2024
Secondcashmere logo

Reply from Secondcashmere

Thank you Erdelyi for the lovely review! Very kind and we're so pleased you're happy with your order!

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