Second Nature Reviews 

1,099
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They deducted money from my bank account without informing me long after I was using their service. Beware they are robbers. I thought it was a good service when I was using it.

Rated 1 out of 5 stars

This company is a scam. I pay monthly for filters that I never received, yet they keep charging me. Their customer service is horrible and they are very rude. They’ve refused to ship out my filters to... See more

Rated 5 out of 5 stars

The Doctor introduced me to Second Nature as I have a high blood sugar count. I have been thrilled to find such great support and have learned so much about reading food labels, planning meals and org... See more

Rated 1 out of 5 stars

Scam not really covering the Renters. Second Nature Insurance Research: Second Nature Links are not supported: General Support Call: (516) 362-0366 Not even in the United States f... See more

Company replied

Company details

  1. Air conditioning system supplier

Written by the company

Originally founded in 2012 as FilterEasy, Second Nature’s mission is simple, to make replacing your home's filters as convenient as possible. Convenient and hassle-free subscriptions are offered for air filter and refrigerator water filter replacements. The high-quality filters you need, right when you need them delivered directly to your door.


Contact info

2.0

Poor

TrustScore 2 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(1,099)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the best

This is the best! I no longer have to worry about remembering when to change my filters. They arrive every three months like clockwork! One of the best decisions I have made.

10 December 2020
Rated 5 out of 5 stars

Very easy to work with

Very easy to work with, website appears to be flawless and user friendly. My standing orders are always delivered well packaged and in a timely manner. I believe the prices are slightly high as compared to the Big Box retailers, but not having to remember to go and get a replacement versus the slight increase in prices makes it all worthwhile. I benefit immensely by having home delivery versus retail shopping in a brick and motor.

10 December 2020
Rated 5 out of 5 stars

Love the quality and ease!

Love the quality of products and am thrilled that they are not offering fridge filters! Using Second Nature is so easy and it makes one less thing I have to worry about.

10 December 2020
Rated 5 out of 5 stars

I love having my filters here every…

I love having my filters here every month. Takes a load off my shoulder of having to remember to buy them.
This is a great company, they ship my ac filters and now my refrigerator filter as well. I just love them!!

10 December 2020
Rated 5 out of 5 stars

Awesome company

Awesome company! Is like a reminder to change my filter when it gets delivered, something I don’t have to worry about.

10 December 2020
Rated 5 out of 5 stars

I love Second Nature!

I love Second Nature! I use a pretty rare size filter for my A/C and having them delivered reminds me when it’s time to change them out. So thankful and the price is better than what I had to special order from big box stores!

10 December 2020
Rated 5 out of 5 stars

Excellent

Never have to worry about changing my filters on time with Second Nature. Always on time like clockwork.

10 December 2020
Rated 1 out of 5 stars

I placed my order almost a month ago…

I placed my order almost a month ago and still have not received it. Not happy.

10 December 2020
Second Nature logo

Reply from Second Nature

Hi Sarah...Fedex shows your package was delivered. Porch pirates are definitely a thing, so get in touch and we'll send a free replacement!

Rated 5 out of 5 stars

This is way better than going into a…

This is way better than going into a store and picking through the limited selection. I can get a custom size and 3 levels of filtering. It also serves as a reminder to change my filter when one arrives. Cant go wrong with this company.

10 December 2020
Rated 3 out of 5 stars

Always on time but their price has gone…

Always on time but their price has gone up and they did this with no prior announcement. Not sure it's a good bargain anymore but will do some research and see.

10 December 2020
Second Nature logo

Reply from Second Nature

Hey Sailor...your price should definitely not have gone up! Please get in touch so that we can investigate and reimburse you if something went wrong!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look