Second Nature Reviews 

1,099
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

They deducted money from my bank account without informing me long after I was using their service. Beware they are robbers. I thought it was a good service when I was using it.

Rated 1 out of 5 stars

This company is a scam. I pay monthly for filters that I never received, yet they keep charging me. Their customer service is horrible and they are very rude. They’ve refused to ship out my filters to... See more

Rated 5 out of 5 stars

The Doctor introduced me to Second Nature as I have a high blood sugar count. I have been thrilled to find such great support and have learned so much about reading food labels, planning meals and org... See more

Rated 1 out of 5 stars

Scam not really covering the Renters. Second Nature Insurance Research: Second Nature Links are not supported: General Support Call: (516) 362-0366 Not even in the United States f... See more

Company replied

Company details

  1. Air conditioning system supplier

Written by the company

Originally founded in 2012 as FilterEasy, Second Nature’s mission is simple, to make replacing your home's filters as convenient as possible. Convenient and hassle-free subscriptions are offered for air filter and refrigerator water filter replacements. The high-quality filters you need, right when you need them delivered directly to your door.


Contact info

2.0

Poor

TrustScore 2 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(1,099)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

No remembering to get a new one

I would always forget to get a new air filter and would even have it on my list. These filters are great quality and ship automatically so no more forgetting to buy a new one.

21 October 2021
Unprompted review
Second Nature logo

Reply from Second Nature

Christy, filters are so easy to forget about. We're glad to do it for you!

Rated 5 out of 5 stars

I really do like my Second Nature…

I really do like my Second Nature experience. First of all, the filter arrives just at the time I need to change the filter. No more forgetting or letting it slip up on me without a filter on hand.
Also, it’s a perfect fit and I don’t have to go all over town looking for the correct size. It filters well and like I said, the convenience is so good.

20 October 2021
Unprompted review
Second Nature logo

Reply from Second Nature

We like you , too :)

Rated 1 out of 5 stars

Awful Customer Service

I finally received my filters only to get the wrong sizes. Tried calling and, of course, no one answered so sent an email a few days ago and another yesterday with no response. All I want is the correct sizes that I ordered.

16 October 2021
Unprompted review
Second Nature logo

Reply from Second Nature

Sorry for the inconvenience, Barb! We do ask for 24-48 hours to respond to emails and your Wednesday email had arrived after hours. I see that a replacement order is processing for you now via a faster shipping method than our standard one. If there's anything else we can assist with, please let us know. Our support team is always happy to help :)

Rated 5 out of 5 stars

So frickin' easy!

Wow, I love this service. I never used to remember to change my air filters but now they just show up. Legit could not be easier. I tried to get my filters on amazon but have to order cases of them and never remember to change them. Thanks, Second Nature - you have a customer for life!

14 October 2021
Unprompted review
Second Nature logo

Reply from Second Nature

Thanks, Viny! Buying in bulk doesn't always solve the "forgetting" issue. Plus, you have to store all those filters! We're happy to streamline this process for you.

Rated 5 out of 5 stars

An excellent subscription service for those who need a reminder to change their filters!

I am an incredibly forgetful person. I'm embarrassed to even say how long I've gone between changing my air filters. Getting them shipped to me reminds me to change them on a schedule and I've noticed a remarkable difference in how often I need to dust. I love that they also have less common sizes as both my filters are difficult to find in store. I recommend this subscription service to everyone.

13 October 2021
Unprompted review
Second Nature logo

Reply from Second Nature

So glad we can help you and your uncommon filter sizes. No one should have to hunt for their sizes.

Rated 5 out of 5 stars

I love Second Nature and I have been…

I love Second Nature and I have been using them for years and they are right on time with the shipment and it keeps me on schedule when it time to change my filters. So convenient and if there is ever a problem, they have great customer service as well.

13 October 2021
Unprompted review
Second Nature logo

Reply from Second Nature

Thanks for being a longstanding subscriber, Athena. Looking forward to serving you for many more to come!

Rated 5 out of 5 stars

I love the service Second Nature provides

I love Second Nature's quality filters. I don't even have to think about changing our filters anymore. The filters arrive on a schedule!! Second Nature will also remind you beforehand in case you've forgotten. Absolutely fantastic service!!!

13 October 2021
Unprompted review
Rated 5 out of 5 stars

Easy Peesy.

Convenient, affordable, good customer service. What more do you need?

13 October 2021
Unprompted review
Second Nature logo

Reply from Second Nature

Thanks, John!

Rated 5 out of 5 stars

Convenient service for disabled

I am thrilled to have Second Nature delivering my air condition filters. I am disabled with a tramatic brain injury as It is really difficult for me to remember to change my filters. Now I don't have to worry and everything is better in my condo.

13 October 2021
Unprompted review
Second Nature logo

Reply from Second Nature

Bridget, thanks for letting us be your condo's filter source!

Rated 5 out of 5 stars

I mistakenly ordered the wrong filter

I mistakenly ordered the wrong filter, and not only did they help me order the correct one, they did not charge me for my mistake. I love that when the filters arrive I change them knowing I am doing it timely.

13 October 2021
Unprompted review
Second Nature logo

Reply from Second Nature

Thanks for the review, Ari!

Rated 1 out of 5 stars

Awful customer service

Awful customer service. My shipment was supposed to arrive last week and fedex told me To call the shipper so they could file a claim. I have emailed and texted for multiple days, multiple times and have still not been helped. The whole reason I chose this business was for the convenience factor - this is the exact opposite. Canceling my subscription.

6 October 2021
Unprompted review
Second Nature logo

Reply from Second Nature

We're sorry to hear about your late shipment. Industry shortages as well as unprecedented shipping volume have caused delays that are making some shipments take longer than the estimated 2-10 days to arrive once they have shipped out. Looking at the tracking on your order, the shipment is not lost, but is experiencing delays, so there is not a need to file a claim at this time. We realize this has inconvenienced you a bit and would like to make this right. We apologize if you did not see our responses to your tickets. Our service team will reach out for further resolution.

Rated 2 out of 5 stars

Great concept lacking customer service

Love the concept and products bit their customer service is lacking. I've been asking for 2 days if someone can tell me if my filter has shipped and only have the option to submit the question on their website. 48 hours later after multiple requests I still have no response.

4 October 2021
Unprompted review
Rated 1 out of 5 stars

Poor Customer Response and service

Poor Customer Response and service. They follow up ( eventually) with an automatic email….. Promise to fix the problem and NO followed. I have cancelled my service and found there are many other ways to conveniently get air filters

29 September 2021
Unprompted review
Second Nature logo

Reply from Second Nature

Hi Sue,
We're sorry to hear about your negative experience with us. We are currently experiencing delays on custom filter orders but are working to get them shipped in as timely a manner as possible. Our support team has gotten in touch.

Rated 1 out of 5 stars

Received my new style HVAC filter and…

Received my new style HVAC filter and it sounds like a jet engine. Actually a whistling nose that can be heard throughout first floor. No problem with old style. Reached out to Second Nature with nor response.

17 September 2021
Unprompted review
Second Nature logo

Reply from Second Nature

Hi Mark, I'm sorry to hear that you weren't satisfied with the filter you received. Our new design improves on a classic filter in many ways, but unfortunately it doesn't work out for every customer. Due to a high volume of emails, we are currently taking longer than the normal 1-2 business days to respond to help requests. It looks like our team just recently got in touch with you and will have a solution for you in no time. We appreciate your business!

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