Secret Bottle Shop Reviews 

2,082
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company, pointing out the exceptional overall quality of both products and service. Customers frequently praise the incredibly fast delivery times, excellent product selection, and highly competitive prices available across the store. People also appreciate the extremely careful packaging methods used to protect fragile items, alongside the remarkably helpful customer service team. However, some reviewers noted occasional issues with delivery delays, minor damages to gift boxes, or occasional problems with the courier service. A few shoppers also mentioned specific preferences regarding product personalization options, such as the placement or size of the bottle engraving.

What people talk about most

Product

Users describe positive interactions with product, highlighting the incredible selection of rare and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Service

Consumers find service to be a source of complete satisfaction from beginning to end. Reviewers frequently... See more

Order

Reviewers mention positive feedback about order processes, highlighting that online purchasing is... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb unbeatable service.I ordered a case of wine at around 3pm on a Thursday,which was delivered less than 24hours later at 2pm on the Friday.It wasn't a local delivery,the distance being in ex... See more

Rated 5 out of 5 stars

When it comes to online shopping, honestly it's about price first and service second. However, in this case there were similar prices and ballpark shipping prices for the same item elsewhere but nev... See more

Rated 5 out of 5 stars

Placed an order for wine, to be sent as a birthday gift. The whole process, from ordering to delivery, was dealt with precisely as anticipated - with speed and efficiency. Though yet to enjoy th... See more

Company replied

Rated 5 out of 5 stars

An amazing little gem of a shop hidden away in Hereford … an absolute delight! An incredible selection of bottles on display - all at a very reasonable price. Helpful, knowledgeable, friendly staf... See more

Company replied


Company details

  1. Wine shop
  2. also in
  3. Alcoholic Beverage Wholesaler
  4. Liquor wholesaler
  5. Wine Cellar
  6. Wine wholesaler and importer

About Secret Bottle Shop

Written by the company

We are an independent Wine & Spirits Business based in Herefordshire with a small, but select, team all of whom have a keen interest in all things Wines, Champagnes and Spirits.

We offer unique and exclusive products that suit everyone and everything. Whether it’s the bottle of Sauvignon Blanc you open when you get home from work or the award-winning Champagne you share on your wedding day – every single day can be made special and our aim is to provide the means to help you realise that.

As one of the UK’s top independent wine merchants we are constantly updating our portfolio, always on the lookout for something a little different that may not be available elsewhere and we have become expert in sourcing quality, unique and rare products - often directly from the suppliers. Time, interest and extensive research (and, of course, sampling) has led us to create a collection that has no end in sight.

Wine Collection


Fortified Wine


Whisky Portfolio


Worldwide Spirits


Gifts For All Occasions


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,082)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Quick delivery and good communication. Engraving in the bottle was perfect!

5 February 2026
Unprompted review
Secret Bottle Shop logo

Reply from Secret Bottle Shop

We are so happy you enjoyed our service, especially the engraving service. Its a great way to add a little extra touch to any bottle.

Rated 5 out of 5 stars

Absolutely Brilliant!

Ordered a 60th bottle to be engraved on Amazon and accidentally put the wrong address. I emailed Secret Bottleshop they can straight back to me and changed the delivery address. It was delivered the next day, absolutely brilliant! When I received the gift it was perfect! Thank you so much and will definitely recommend you to all.

4 February 2026
Unprompted review
Secret Bottle Shop logo

Reply from Secret Bottle Shop

We’re thrilled we could fix the address quickly and that the gift arrived perfectly! Thanks for recommending us — it means a lot.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, ordered a tobacco rum that's not to easy to find and usually alot more expensive than I got from here so I was very happy.
Packaged so well also, can't fault this site so far, will use again.

26 January 2026
Unprompted review
Secret Bottle Shop logo

Reply from Secret Bottle Shop

We’re glad you found the rum you wanted at a great price and that delivery was speedy. Thanks for your support — we look forward to your next order!

Rated 5 out of 5 stars

Super wines

Super wines, easy to order. Great communication and swift delivery

19 January 2026
Unprompted review
Secret Bottle Shop logo

Reply from Secret Bottle Shop

Thank you for the king review

Rated 5 out of 5 stars

First time purchasing items from this…

First time purchasing items from this shop. Items delivered very fast, I was shocked ha. Items packaged really well. Found some great bottles.

23 January 2026
Unprompted review
Secret Bottle Shop logo

Reply from Secret Bottle Shop

Glad your first order exceeded expectations — speedy delivery and careful packaging are always a priority. Enjoy the bottles, and we look forward to your next visit!

Rated 5 out of 5 stars

Perfect in every way

Perfect in every way

Good price and cost of delivery. Excellent packaging and delivered on time and as promised. Brilliant service from start to finish.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

A new personal favourite online store

When it comes to online shopping, honestly it's about price first and service second. However, in this case there were similar prices and ballpark shipping prices for the same item elsewhere but never having tried the Secret Bottle Shop sometime you want to give another company business away from those where they appear at the top of every search as they're Sponsored.
The only minor snag was DPD Local who dumped the package and marked it as signed for by "Tommo" (not my name).
All in all, highly recommended. Maybe Tommo can buy my next order!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered two bottles of vintage port…

I ordered two bottles of vintage port just before the storm and heavy snowfall. I received a message from the delivery firm saying that there would be a three day delivery delay due to the severe weather. I accept that the weather was unhelpful but felt three days was eexcessive. I called the Secret Bottle Shop to exlain my concern, and my worry about how the port was kept during the delay. A lady said that she quite understood and would look into it and get back to me. I had a call back to say that the package was kept in as secure warehouse until it went onto the delivery vehicle and that they felt that it would be less than three days. In fact it arrived, impeccably packaged and safe the following day. A very happy customer.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the purchase

I'm very happy with the purchase, delivered on time. I was worried to order wine on line, but everything was packed very securely. Great choice of port. The engraving could be slightly bigger, but anyway looks great.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Delightful customer service

Delightful customer service - fast delivery and very attentive to my special assistance on billing of the purchase done (special mention to Benjamin Meggitt). Highly recommended and I will be sure to use them again.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Present

I was gifted 2 bottles of red for Christmas. They were packaged beautifully in a box, and the wine was superb.

25 December 2025
Unprompted review

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