Updated review: Delivery of item was quick and efficient. Turned out I needed a return and initially did not receive any response. Once they had realised, they investigated promptly, and have been... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company is genuine and the dispatch times were really fast, unfortunately the Saturday next day delivery was delayed because of the courier, this was resolved by Secrets Shop and they sent m... See more
Company replied
The lube I ordered was pictured with a pump bottle, whereas what I reviewed was a simple screw cap. Misleading and no response to my email to customer service. Very disappointing. However after raisin... See more
Company replied
Company details
- #9 of 17 best companies in Sex toy store
- #5 of 8 best companies in Adult entertainment store
- #77 of 134 best companies in Cosmetics shop
- #6 of 12 best companies in Erotic clothing
- #15 of 34 best companies in Lingerie shop
- #33 of 53 best companies in Underwear shop
Written by the company
Secrets-Shop is a reputable UK-based online sex shop with over 15 years of experience in the industry. We have a proven track record of providing high-quality products and exceptional customer service, as evidenced by our more than 400,000 fulfilled orders in the UK and other markets. Our vast selection of over 10,000 products, including a wide range of sex toys, vibrators, erotic lingerie, lubricants, natural oils and other essentials, makes it easy to find exactly what you're looking for. We prioritise convenience and speed, offering free delivery on orders over £40 and next-day delivery options. Our customer service team is dedicated to ensuring complete customer satisfaction with every purchase. Choose Secrets-Shop for the best products, fast delivery, and an enjoyable shopping experience.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- 020 7078 8745
- hello@secrets-shop.co.uk
- secrets-shop.co.uk
4.5
Excellent
499 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent company
Fast delivery, wide range of quality products, fair prices. Recommended!
27 April 2026
Reply from Secrets Shop
Thank you! We really appreciate the recommendation and are glad you enjoyed the service and product range.
First time using Secrets Shop and an…
First time using Secrets Shop and an excellent service provided. Prompt delivery Keep up the excellent work
13 April 2026
Reply from Secrets Shop
Thanks Stephen! We’re very happy your first experience with us went smoothly. Really appreciate the support 😊
Reply from Secrets Shop
Hi,
Thank you for the 5-star review — we really appreciate it.
We always aim to keep the whole process simple and hassle-free, with fast delivery and products you can rely on. Glad to hear everything went as it should.
Looking forward to welcoming you back again.
Best regards,
Sophie
Customer Care Team
Secrets-Shop UK
Reply from Secrets Shop
Hi David,
Thanks for your feedback!
Glad everything moved quickly and smoothly — we know how important fast delivery is, so we always aim to dispatch orders without delay.
Appreciate your support and hope to see you again soon.
Best regards,
Sophie
Customer Care Team
Secrets-Shop UK
Great prices anf good service
13 April 2026
Reply from Secrets Shop
Hi Albert,
Thank you for your review — really great to hear.
We’re always working to keep our prices competitive while maintaining a reliable service, so it’s good to know that balance came through on your order.
Hope to welcome you back again soon.
Best regards,
Sophie
Customer Care Team
Secrets-Shop UK
First class service
Best price on n the internet and package delivered in 48 hours by Royal Mail. Can’t fault their service.
14 April 2026
Unprompted review
Reply from Secrets Shop
Hi Martin,
Thank you for such a strong review — much appreciated.
We’re especially pleased to hear that both pricing and delivery speed met your expectations. Getting orders out quickly with trusted couriers is a big priority for us.
Hope to see you shopping with us again soon.
Best regards,
Sophie
Customer Care Team
Secrets-Shop UK
Reply from Secrets Shop
Hi John,
Thanks for taking the time to leave a review.
Great to hear you were happy with both the price and the delivery experience. We always aim to keep shipping fast and straightforward, without unnecessary costs.
Look forward to your next order.
Best regards,
Sophie
Customer Care Team
Secrets-Shop UK
Great choice of sex toy’s and all well…
Great choice of sex toy’s and all well packed and delivered discreetly- cannot wait to shop again soon
15 April 2026
Unprompted review
Reply from Secrets Shop
Hi,
Thank you for your feedback — really glad you enjoyed the experience.
We put a lot of care into both product selection and discreet packaging, so it’s great to hear that stood out. Creating a comfortable and private shopping experience is very important to us.
We’ll be happy to see you back anytime.
Best regards,
Sophie
Customer Care Team
Secrets-Shop UK
Reply from Secrets Shop
Hi,
Thanks for your review — sounds like it did the job 🙂
Really glad to hear you had a good experience. That’s exactly what we aim for with our products.
Hope to see you back again soon.
Best regards,
Sophie
Customer Care Team
Secrets-Shop UK
Excellentx
10 April 2026
Reply from Secrets Shop
Hi Nancy,
Thanks so much for your review!
Short and sweet — but we’ll take it 😊 Really appreciate your support and hope everything continues to meet your expectations with future orders.
Best regards,
Sophie
Customer Care Team
Secrets-Shop UK
Service others should follow!
Communication was prompt and consistent, so I felt well looked after and assured my order was safe.
Product was of the highest quality and very well packaged. A benchmark service that others should follow.
8 April 2026
Reply from Secrets Shop
Hi Craig,
Thank you for such a detailed and thoughtful review.
We’re especially pleased to hear that communication, product quality, and packaging all met your expectations. We aim to make the whole experience — from order to delivery — as smooth and reliable as possible.
Your feedback means a lot to the team, and we’d love to serve you again.
Best regards,
Sophie
Customer Care Team
Secrets-Shop UK
No product and no customer services...
Taken my money, said it's been dispatched, DHL have said they don't have it, and literally zero customer service from secrets. Chased and chased, asked to cancel order and nothing.
Secrets have said dispatched, but DHL have nothing. Someone call me and sort it out please? Or at least respond to my emails...
7 April 2026
Reply from Secrets Shop
Dear Ben,
Thank you for your feedback.
We have already responded to you via email. Based on the information available to us, the parcel is currently with DHL; However, we are actively working with them to understand what is actually happening with the parcel.
Please rest assured that we will see this through and get this resolved for you as quickly as possible. We are here to support you and ensure your issue is handled promptly.
We sincerely apologise for the inconvenience caused.
Emily
Secrets Shop
Customer Care Team
Quick transaction and prompt delivery
Quick transaction and prompt delivery, all the right ingredients to a satisfied customer. Product is top tier too
31 March 2026
Reply from Secrets Shop
Thanks Anthony! Glad everything arrived promptly and that you enjoyed the product too. Appreciate the feedback!
Easy and private ordering and delivery.
2 April 2026
Secrets Shop - I would highly recommended.
Product exactly as described. Delivery exactly as requested. I have dealt with Secrets Shop several times now and would highly recommend them.
1 April 2026
Fast good service
1 April 2026
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