Thanks so much for the package, it's honestly somthing magical! I bought this device following the consultant recommendation and still amazed by how incredible it feels. The amount of pleasure and sat... See more
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Review summary
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Reviews shaping this summary
The company is genuine and the dispatch times were really fast, unfortunately the Saturday next day delivery was delayed because of the courier, this was resolved by Secrets Shop and they sent m... See more
Company replied
The lube I ordered was pictured with a pump bottle, whereas what I reviewed was a simple screw cap. Misleading and no response to my email to customer service. Very disappointing. However after raisin... See more
Company replied
Placed my order on a Wednesday evening and was pleasantly surprised to get it by Saturday. Delivery across the UK doesn’t usually happen this fast! The packaging was very discreet and secure, which I... See more
Company details
- #8 of 19 best companies in Sex toy store
- #5 of 10 best companies in Adult entertainment store
- #64 of 133 best companies in Cosmetics shop
- #5 of 12 best companies in Erotic clothing
- #15 of 38 best companies in Lingerie shop
- #28 of 56 best companies in Underwear shop
Written by the company
Secrets-Shop is a reputable UK-based online sex shop with over 12 years of experience in the industry. We have a proven track record of providing high-quality products and exceptional customer service, as evidenced by our more than 300,000 fulfilled orders in the UK and other markets. Our vast selection of over 10,000 products, including a wide range of sex toys, vibrators, erotic lingerie, lubricants, natural oils and other essentials, makes it easy to find exactly what you're looking for. We prioritize convenience and speed, offering free delivery on orders over £40 and next-day delivery options. Our customer service team is dedicated to ensuring complete customer satisfaction with every purchase. Choose Secrets-Shop for the best products, fast delivery, and an enjoyable shopping experience.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- 020 7078 8745
- hello@secrets-shop.co.uk
- secrets-shop.co.uk
4.6
Excellent
479 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good range of product
Good range of product, at very good prices, i will deffinatly use secrets shop again.
3 November 2025
I had a good discount on my goods.
I had a good discount on my goods.
Which came well packed in plain box.
Very pleased with service.
3 November 2025
Nice
Nice. But tell me when do the product come after one or two days after ordering. Customer service replies a bit slow (around a day)
20 October 2025
Recently bought items 1 of the item…
Recently bought items 1 of the item it's faulty i email costumer service got a reply straight away and they agreed to replace the faulty one that is a excellent service and good manners well deserved five star
24 October 2025
Unprompted review
Excellent Product
I had no trouble browsing the site or placing my order as everything was clear and straightforward. The item arrived quickly and perfectly matched the description. While I won’t say what it is, it’s top notch quality and feels durable. For the price, it’s an amazing find and I’m sure it will bring plenty of joy for years to come.
8 October 2025
Unprompted review
The website was easy to navigate
The website was easy to navigate, and checkout was fast with different payment options available. My order came in just a few days and was packaged discreetly, which I appreciated. Every item was neatly packed and identical to the pictures online. Very satisfied with the purchase!
20 September 2025
Unprompted review
The ordering process was straight…
The ordering process was straight forward and I was happy to see a range of payment option, My order arrived quickly and discrectly which I really appreciate. The items well packed and everything looked exactly like the picture of the site.
16 October 2025
Unprompted review
Fast Delivery
Placed my order on a Wednesday evening and was pleasantly surprised to get it by Saturday. Delivery across the UK doesn’t usually happen this fast! The packaging was very discreet and secure, which I appreciated. The quality of the product exceeded my expectations too. A trustworthy seller I’ll be returning to.
8 October 2025
Unprompted review
Best Price Selection
I browsed their selection of lingerie and found some really cute pieces at reasonable prices. The quality was much better than I expected for the price point, and they had a good range of sizes, which is always a plus.
19 October 2025
Unprompted review
Good service
15 October 2025
You sent me the wrong colour sleeve
14 October 2025
Reply from Secrets Shop
Dear Mr Webster,
Thank you for your feedback — this is exactly why platforms like this exist.
We’ve checked our records, and according to the warehouse log, your order was packed and shipped in the colour you selected. That said, we’ll reach out to you directly via email to clarify the situation in detail and make sure everything is put right.
Please rest assured, we never leave such matters unresolved — it’s simply not in our DNA.
Best regards,
Sophie
Customer Care
Secrets Shop UK
Product delivered on time and they all…
Product delivered on time and they all work perfectly. Discreet packaging 📦
12 May 2025
Good service lot of item to buy at a…
Good service lot of item to buy at a very good price i will always buy from them outstanding help me a lot thanks
13 October 2025
Really good
9 October 2025
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