I must say that the refund still didn’t come after 5 business days, I waitied 2 days more and nothing came to my account. I contacted my bank but they said that the merchant hasn’t initiated the refu... See more
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See what reviewers are saying
I have been waiting 3 weeks for my tracksuit and my syna world tracksuit still hasn’t arrived and i have been emailing then contacted them and they haven’t replied.
I purchased a Trapstar tracksuit from Secret Steady, and I couldn't be more satisfied with my purchase. The quality of the tracksuit is outstanding, with a perfect blend of comfort.
Always had great customer service @ Secretsteady, copped a few items and came with fast delivery. If you like streetwear this is the spot🗣️
People also looked at
My order was perfect
My order was perfect, really good quality and service!
20 June 2024
Unprompted review
Always had great customer service @…
Always had great customer service @ Secretsteady, copped a few items and came with fast delivery. If you like streetwear this is the spot🗣️
21 June 2024
Unprompted review
My order is #1076 and I have been…
My order is #1076 and I have been waiting for any update for almost 3 weeks. I have sent over 5 message and 3 emails and they have not answered it at all. From the looks of it it’s a scam, so either you give me my order or a refund.
3 June 2024
Unprompted review
Reply from .
Dear Salman
We apologize for the inconvenience and frustration you've experienced regarding your order #1076. We understand your concern and are committed to resolving this issue as quickly as possible.
We have reviewed our records and, unfortunately, we have not received your previous messages or emails, which might explain the lack of response on our end. We sincerely apologize for any communication mishaps that may have occurred.
Please provide us with the email addresses or contact methods you used so we can investigate this further. In the meantime, rest assured that we are prioritizing your case.
Regarding your refund, we will process it immediately and you should receive it within the next 5-7 business days. If you prefer to receive your order instead, please let us know and we will expedite the shipping.
Again, we apologize for any inconvenience this may have caused and thank you for your patience.
Best regards
Secret Steady
Great fit
Great fit, just bought a t-shirt of the site and it fits great.
17 June 2024
Unprompted review
Not my last time buying from SECRET
I’m so happy with my purchase, the Corteiz cargos material is amazing.
17 June 2024
Unprompted review
Great service!
Received the item very quickly, and to say the least, do not understand the bad reviews when I am standing with the product in my hand, on top of that, fantastic quality!
15 June 2024
Unprompted review
Order no #1050
Order no #1050
There is no update on my order placed on May 1.
It seems that I would not get my order and I run out of my patience.
Pls proceed the refund and send me the conformation as soon as possible.
Thanks
12 June 2024
Unprompted review
Reply from .
Dear Adrian
Thank you for reaching out. According to our records, your order #1050 was delivered on May 16. We apologize for any confusion or inconvenience this may have caused.
Could you please check the delivery location or with others who might have received it on your behalf? If you still cannot locate your order, let us know so we can assist you further.
Best regards
Secret Steady
I must say that the refund still didn’t…
I must say that the refund still didn’t come after 5 business days, I waitied 2 days more and nothing came to my account.
I contacted my bank but they said that the merchant hasn’t initiated the refund from their end.
11 June 2024
Unprompted review
Reply from .
Hello Bart
We have sent you the both refunds with the receipts that you have received them as we know the systems never lied.
We have mailed each other more than 40 times.
We are sorry for your experience but we actually can’t do anything more because the refund system works just by clicking on a button and it’s sent back.
Thank you for your understanding.
Best regards
Secret Steady
I emailed contact but no response and…
I emailed contact but no response and after reading the reviews seems like i probably will not be getting my item.
My order is #1078 and I would like a refund if you do not plan on sending the item any time soon.
Thank you
Edit #2
Please provide tracking information. I'm still not getting any reply from associated email from support and website shows no update that it was shipped.
Please stop lying and refund me.
6 June 2024
Unprompted review
Reply from .
Dear Allen
We apologize for any inconvenience you’ve experienced.
We have not received any previous emails from you regarding this matter.
However, I am pleased to inform you that your order #1078 is currently in transit.
We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards
Secret Steady
Still waiting after 3 weeks
I´m still waiting for an update on my order #1061. Any requests have not been answered. Are you planning to ship the order?
21 May 2024
Unprompted review
Reply from .
Dear Nigel
Thank you for reaching out to us. We apologize for any confusion regarding your order #1061. As requested, your refund was processed on 1 June. Please check your account for confirmation.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards
Secret Steady
#1056
UPDATE
No money has been returned nor product received.
WARNING to all other potential customers!
#1056
We ordered on 7.5.24.
Received an order confirmation, but no update since. We have not received the goods.
We contacted the shop several times , but no reply. Online chat is down. Emails not acknowledged. Will contact my bank.
22 May 2024
Unprompted review
Reply from .
Dear Jess
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced.
We want to confirm that we responded to your email just yesterday when you first reached out to us. Additionally, we have processed a refund for your order on May 14th.
We deeply regret any frustration this may have caused and appreciate your patience. If you have any further concerns, please feel free to contact us directly.
Best regards,
Secret Steady
Perfect
I purchased a Trapstar tracksuit from Secret Steady, and I couldn't be more satisfied with my purchase. The quality of the tracksuit is outstanding, with a perfect blend of comfort.
18 May 2024
Unprompted review
i ordered a corteiz spring jacket in…
i ordered a corteiz spring jacket in grey,nearly 2 weeks later i havent been sent any emails besides secretsteady asking if i forgot my order, i am incredibly frustrated with this website. personally im never ordering from here again and i would reccomend anyone to in the future
5 May 2024
Unprompted review
Reply from .
We apologize for the inconvenience you've experienced. We strive to provide excellent service and are disappointed to hear that we fell short in your case. Please accept our sincere apologies. We take your feedback seriously and are actively investigating this issue to ensure it doesn't happen again. If you could provide us with your order details, we'll expedite a resolution for you. We value your business and hope to have the opportunity to regain your trust in the future.
Unreliable and unresponsive shop
I ordered a tracksuit on the 11th of April and have not received anything since then.
On the 22th I have written a follow up mail which has not been answered and my order does not show up on "find my order".
My order number is "Order #1042", let's see if they actually help me.
Update May 9th: Still no response. I guess I will be forced to file a police report and chargeback the money spent.
Update May 14th: Still no refund. They keep lying about a refund to stall time. I will call my bank today and try to set up a refund + a report on fraud.
Update May 27th: My bank has refunded me my money and I was told that Secret Steady did not attempt to refund me any money. Please stay away and don't order here.
11 April 2024
Unprompted review
Reply from .
Dear kewin
First and foremost, we deeply apologize for the inconvenience and frustration you've experienced with your order. We strive to provide excellent service, and it’s clear we fell short in this instance.
Upon reviewing your case, it appears there was a significant oversight on our part regarding your order #1042. We are truly sorry for the lack of communication and the delay in processing your refund.
We understand the importance of timely and transparent communication and are taking immediate steps to address the issues that led to this situation. We will:
1. Investigate the reasons behind the delayed response and ensure such lapses do not occur in the future.
2. Review our refund process to make sure it is handled promptly and efficiently.
3. Enhance our customer service training to ensure better and quicker responses to our customers' inquiries.
To make amends, we would like to offer you a discount on your next purchase, should you choose to give us another chance. Please contact us directly at Customer Service Email, and we will ensure your next experience with us is positive and hassle-free.
We appreciate your feedback, as it helps us improve our services and better serve our customers.
Thank you for bringing this to our attention, and we sincerely hope to have the opportunity to regain your trust.
Best regards
Secret Steady
I ordered a tracksuit about two weeks…i stil have not get any answer yet
I ordered a tracksuit about two weeks ago but haven't received my order yet, and when I try to track my order on their website, it doesn't work. I want a refund.
25 April 2024
Unprompted review
Reply from .
I'm sorry to hear about your experience. Please accept my apologies for the inconvenience. We'll investigate the issue with your order and ensure you receive either your tracksuit or a full refund promptly. Thank you for bringing this to our attention.
Mvh
Secret Steady
The best
Hello Secret Steady
I want to thank your great company for your service.
my brother is very happy for his Corteiz c star denim jacket.
20 April 2024
Unprompted review
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