interactive investor Reviews 399

Just been expertly and kindly helped by Chloe who took time to find out why I couldn't pay cash into one of my ISAs which I haven't 'funded' for several years. She pointed out that my concern about the lack of cash was unfounded as no service fees are levied on it. So mystery for me was solved. Thanks to Chloe. Telephone help is vital for seniors.

Had a trading query. Phone picked up within 60 seconds and a very helpful guy - Patrick helped me resolve my query with speed. Much appreciated!

Chloe was extremely helpful, very friendly and was happy to go the extra mile
Paul W.

Matthew Hammond was very helpful directing me to find Crest transfer pdf, so I could send in with share certificates.

First class call to customer service. Phoned straight through without any delays, and very efficient and pleasant response from Chloe.

Just spoken to Ben Creed at ii re my ISA account.
Great customer service from Ben.
Polite and engaging, answered my questions promptly and dealt with my enquiry in a very professional manner.

Had a really helpful lady called Jasmine with my account. She made it quick and easy to follow her instructions and therefore was able to sort out my problems. Thank you so much! Interactive Investor has a great, friendly team when you call them up! :)

I had some clarification question about an investment in my account. Spoke with Elyse. She was very polite and helpful. She listened carefully to understand my concern and then was able to quickly find an answer. Totally satisfied!

The help I had from Jenifer B was great.
She was very kind as well.
Thank you Jenifer.

I have been using their service for 10+ years. Today I decided to close the account as the customer experience is very poor. I moved abroad a couple of years ago and this led to my account being frozen as for no reason ii decided that they needed to verify my identity again --- fyi I do zero trading and zero new deposits or withdrawals i.e. I present zero ML risk.

My account has now been frozen for 2-3 years because they weren't able to accept foreign documents because it's not english.

Now I moved back to the UK and I am for weeks unable to get them to look at my new proof of docs despite being a british citizen and having all the utility bills etc in english from the UK with them.

We are 'very busy'.

BUT of course THEY CHARGE ME MONTHLY ACCOUNT FEES. They are MEGA efficient at charging you.

Frankly, the service is expensive and the broker account is 5-10 years behind the new trading apps out there. They are archaic and cause massive headache where the customer is always wrong and they are never responsible for anything.

Great service as always.
This time round, spoke to Dan Camping and was very professional, polite, highly knowledgeable and sorted my query quickly. Good job!

Good customer service and thorough security procedures from Andrew S on the phones

Spoke to Dominic regarding an old Lloyds share ISA, he was extremely helpful, first class service.

Spoke to Chelsea regarding withdrawing some funds. Problem resolved. Very efficient and helpful.

Spoke to Ricardo regarding a problem in executing a trade. He was very helpful and polite and resolved the issue promptly.

Very helpful advice- no trouble at all. A good professional- Adam T

Chloe Broughall was a great help, and VERY patient, navigating me through the system to solve a direct debit problem. Thank you!

Recently needed some help with accounts transferred from the Share Centre. Spoke with Ben Creed who was very helpful - he solved my queries and was a good ambassador for ii. He was happy to take on board my feedback ie Pease spare a thought for elderly clients who have not been brought up in a technical world but have had to adapt to survive!!! Thankyou.

I recently had my account transferred from EQi to Interactive Investor and needed help to access my new account. Spoke to a Jake Tilley on 6/08/21. He was very helpful and patient, and the job was done in a few minutes. Excellent service.

Spoke first to Desir and then to Daniel Kay. They were both very helpful and my problems have been sorted!