Secure Xsolla Reviews 4,268

They are not GDPR compliant. They're sending me email payment receipts intended for someone else and refuse to do anything to correct this. I've received loads of information about an actual customer of theirs. I'm not their customer. I'd never even heard of them before this. None of their suggestions have worked. The company selling the product won't talk to me because I'm not their customer. I just want the emails to stop. I don't want the other customer's personal information. They've been incredibly unhelpful and an accessibility nightmare. When I asked for clarification because I'm autistic and didn't understand something they refused to answer. Avoid if you care about privacy.

Edit after response: I've been in touch with multiple employees who all say I have to contact a company that has never emailed me in order to stop Xsolla from emailing me. Why?
Also I can't contact this other company online because I'm not a customer and they still haven't responded to the email I sent a while ago.

A payment bounced (automated, nobodies fault)

All the customer service team (which were easy to find on Discord and fast to respond) needed from me was an email to get things looked into.

Great customer service!

I didn't know what xsolla is and never heard, until I tried play games from Facebook and some how this scam technology took and saved my banking information on his website, without my confirmation I contacted them by email for remove and unsubscribe from website, they responded by nonsense email, I replied by simple request I want remove and unsubscribe my banking information, that's all I want , they never respond.
Xsolla is real cancer and sickness for anyone want deal with them.
I believe xsolla is scam and dongers and people should stay way
Second red flag owned by Russiaan you should stay way.
Third red flag is this website don't have option for people who want remove his information from xsolla

Fixed the problem in a timely manner. Thank you

Really poor support experience - purchased an expansion on Escape from Tarkov did not get what I paid for requested a refund was basically told to contact battle launcher escape from Tarkov support who then advised to reach out to xsolla deal with the payments it's up to them to do the refund - basically been scammed out of 100 euro. Be wary of buying anything on this game or using xsolla very limited support and not helpful

I made a purchase by mistake and when asked for a refund I was given one without and hassle. Thank you.

garage services

I encountered errors several times when trying to pay for my purchase divided into installments on my credit card using your system. I ended up rushing, opening an account at PayPal to make my payment, believing that I would be able to install my payment, but due to a mistake and discussed my purchase I ended up passing the purchase as a direct amount on my invoice. On Christmas Day, causing me frustration and sadness. I opened a ticket with Paypal support and through Xsolla for a refund and I am waiting for my situation to be resolved by the Xsolla team.

Purchase was getting cancelled and no reason was provided until later mail support explained that this was due to price difference, chat support suggested trying different payment method meanwhile (also did not work)

fast delivery easy interface, effective support

You honored my request promptly and professionally

Please help reduce lag in the game. Thank you. I will provide further feedback if there are any problems.

You need to be better with your refund policy. People make mistakes and you can do better. I will not use this service ever again and let others know to do the same

JOY..12/28/2025 1:45p.m-2:16pm.. or longer...Anyway this agent that helped me was the best customer support agent i have ever had, this is a perfect example of what your supposed to get when you deal with customer service. I will no longer be dreading dealing with customer support when dealing with Xsolla, simply because the one i dealt with was just amazing. SERIOUSLY SHE/HE NEEDS A RAISE!!!!

You guys are great! Love you guys and thanks for helping!

Was able to refund on a subscription I had not used and got auto-renewed on. Chat support option was quick, friendly and got refunded without hassle. Thank you!

I had a problem with a purchase, so i went to the support on discord and they solved my problem in 5 minutes. Was a great experience.