Securi Glaze UK Reviews 

323
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, high-quality products, and professional approach from the team. Many people are thrilled with their new doors and windows, noting the superb finish and smart appearance. Reviewers also appreciate the reasonable and transparent pricing, offering great value for the quality received. The staff are consistently described as friendly, knowledgeable, and efficient, ensuring a smooth process from start to finish. Customers frequently highlight their reliability, timely arrivals, and the care taken to leave properties clean and tidy after installation. Many also commend the excellent communication and the team's willingness to go above and beyond, even handling extra tasks without additional cost.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Product

Clients share positive opinions on the product, with many expressing delight with their new doors and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of work and... See more

Price

Reviewers highlight positive aspects of price, consistently finding it fair, reasonable, and competitive for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've now had glass replacements and 3 new doors from Sam & team and wouldn't go anywhere else. The whole process is great, from ordering to fitting day. A superb finish and professional throughout as... See more

Rated 5 out of 5 stars

Great communication right from the first contact. Love how you can design your door through the website and it was super straight forward. Excellent service & communication throughout the ordering pro... See more

Rated 5 out of 5 stars

Absolutely fantastic job from Sam from start to finish. Lovely guy to deal with, and my new back door is just amazing! Super quick, tidy and a lovely guy who had my door installed even earlier than or... See more

Rated 5 out of 5 stars

I recently contacted Securi Glaze regarding replacing my front door. Sam visited my property to survey and measure up and brought a brochure for me to select my replacement door from. When the order... See more


Company details

  1. Window treatment store
  2. Door shop
  3. Glazier

Written by the company

Installing A Rated Windows & Doors around the Yorkshire region. A small family run business. Always happy to help. 0800 292 2192 - UPVC WINDOWS - UPVC/ALUMINIUM/COMPOSITE DOORS - BIFOLDING/SLIDING/FRENCH DOORS - GLASS REPLACEMENTS


Contact info

4.9

Excellent

TrustScore 5 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(323)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Had new doors fitted last year. There was an offer on which was great value for money. Fabulous customer service - the chap who camero do the measuring couldnt have been more helpful, he guys who came to do the fitting were really nice, quick and left the place clean and tidy afterwards.
Needed a tweak to the lock a few weeks ago as it had started sticking a little bit, dropped them a line and came out to adjust for us. Again couldn't have been more helpful and made sure I was 100% happy before they left.
Will definitely use again in the future .

26 September 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE! Not responding to fix roof!

DO NOT USE! Conservatory roof leaking after only being up for a couple of months! After many messages and calls to Sam, he chooses to ignore them! Is under warranty and will be a simple fix, but once he has his money he’s not interested in any after care! Will be taking further if not contacted to fix roof!

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Great service from the minute Sam came…

Great service from the minute Sam came to quote the replacement of both my front & back doors. Great communication along the way. Door fitted and look fantastic. Had a little problem with one of the lock hooks Sam rectified this without delay. Highly recommend Sam and his business. Thanks Louise Leeds

22 August 2023
Unprompted review
Rated 5 out of 5 stars

New Door

Sam and George fitted my new door 2 weeks ago. As usual, communication about fitting time etc was excellent. Another good job done by them,they are pleasant, polite and clear up well after themselves.
Had a slight problem with the hinges, got in touch one and it was fixed the next. Good service. Happy to recommend.

26 July 2023
Unprompted review
Rated 5 out of 5 stars

We had a problem with our bedroom…

We had a problem with our bedroom window and contacted Sam. He attended the following day and rectified the problem. Fantastic service which we have always had. Sam has replaced all windows and doors in our house - very satisfied 👍

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding company

Outstanding company!
I cannot speak highly enough of Securi Glaze UK. Sam and his team have been fantastic throughout the whole journey, that’s enquiry, measure, decisions, questions, fitting, follow up.
I’m a very indecisive customer and Sam went above and beyond to deliver to my high expectations and ensure everything was perfect. He even advised things and pointed things out that no other company had mentioned (10 others!). His prices and quality are not to be beaten.
After fitting, one of our windows was catching slightly, he popped back no bother and it was rectified straight away.
Look no further - 5 star!

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

Sam is really friendly and made us feel comfortable with his measurements and service. We got a front door and French doors and they have been fitted perfectly. All in all, we're happy!

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding job

We have had windows, composite doors and bi folding doors fit by securi glaze. From the initial measuring up we found Sam and his Team professional, friendly and took great care paying attention to detail on the job. After sale care is outstanding aswell nothing is too much trouble. The product is great with very fair pricing. All in all a great company to deal with, we will be having the rest of our windows done with them. Highly recommend !

19 May 2023
Unprompted review
Rated 5 out of 5 stars

I have no hesitation in recommending…

I have no hesitation in recommending Sam and his team. Everything was easy from receiving the quote to installation. They were informative and my new front door is excellent quality. Nothing was too much for them, answered all my questions quickly and installation was really quick.

30 May 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with the guys who installed

Very happy with the guys who installed, quick turnaround and decently priced. I personally kicked of the door kicker (wrestling a pram) into the house, Sam came the next day and refit for no charge! Getting quotes for further work highly reccomend.

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful and always responded promptly to questions. When the door needed a minor adjustment they came the next day.

8 February 2023
Unprompted review
Rated 5 out of 5 stars

Very happy after our recent visit from…

Very happy after our recent visit from the guys at Securi Glaze. They came to fix a problem with one of our windows. Done very efficiently, also helped with a problem with a different window while there. Would definately recommend

14 April 2023
Unprompted review
Rated 1 out of 5 stars

Think about why a company can come out so quickly to throw up doors and windows when other companies in the same sector are booked up months in advance...

My experience with SG started back in April 2021

(Update: To the many people taking this company to court. After speaking with a local bailiff who is well acquainted with this company. They informed me that the "fake address" shall we say that is registered on google and on the contracts are in fact the accountant's address for SG. If you go to court its worth mentioning this and once a CCJ from court has been obtained the bailiff said there is no point in filing a Warrant of Control as its a waste of time as they can't issue it to the incorrect address. Go straight to a recovery/high court bailiff team. They can easily obtain the actual address and have more legal rights to getting your money back.

The company they buy the cheap doors from has a 2.3 out of 5 rating You have been warned.)

Where to even begin! I had a front and back door fitted by Securi Glaze. Days after our doors installation issues arose. Over the course of just under 2 years we had so many problems it was laughable. These included leaks, dropped/faulty hinges and a myriad of other things all due to the door frame being fitted askew and poor workmanship. I had to contact them many times to report more problems and they would come out and do very very little to rectify things.

The company stopped trying to help once it was apparent they were to blame and I started receiving excuse after excuse as to why they weren't going to do anything.The owner tried to guilt me saying how they have to do these fixes for free, and he tried to blame it on anything but himself or his companies work. After he exhausted every excuse he could think of he then blocked me on Facebook when I posted about the issues on his work page asking for him to get in touch as he was ignoring messages.

After seeking the advice of multiple professionals they all confirmed my issues were due to the frame installation. The front door even became such a health and safety and security risk I had to get it replaced. The owner then fabricated so many excuses I ended up taking him to court and attained a CCJ against him, even though the owner once again tried making this as difficult as possible, trying to claim he wasn't receiving letters that were being sent recorded etc. and then he didn't show when the court date finally came. Still awaiting my refund and will be escalating it further if he doesn’t pay.

Don't always trust people recommendation for a company. Also do your research first and keep copies and documentation of all conversations.

1 August 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look