Securitas Group Reviews 340

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were let down by their experience overall. Many customers report extremely poor service and customer support, often finding it impossible to reach a live person or receive any meaningful assistance for their issues. People frequently experience long hold times, unanswered calls, and unfulfilled promises of callbacks, leading to significant frustration and unresolved problems. Reviewers also highlight issues with management, describing it as poor or lacking, and note a decline in service quality since recent acquisitions. Conversely, a small portion of people felt satisfied with individual staff members who were described as helpful, friendly, and efficient in resolving their concerns.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing that the service quality and customer... See more

Staff

Reviewers highlight negative aspects of staff, with many expressing dissatisfaction with HR and management's... See more

Customer service

People report negative experiences with customer service, often describing it as non-existent or terrible,... See more

Customer communications

Customers express significant frustration with the difficulty of contacting the company, with many reporting... See more

Response time

Consumers find response times to be a source of frustration, with many reporting long wait times and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Working for this company was a bad experience. During your time working here you will see poor management or lack of management at all. Working here there is no reward for hard work unless you kiss up... See more

Rated 1 out of 5 stars

Securitas took over the intruder alarm business from Stanley, who provided fairly acceptable service. Big price hike immediately. But that's not the main point. Yes, there are some genuinely helpful b... See more

Rated 1 out of 5 stars

Completely ridiculous. When calling the help desk, they refuse to answer the phone. I can NOT access my OneId and i need some information about MY account. This is completely unacceptable. If I could... See more

Rated 1 out of 5 stars

Worst customer service, paying for nothing. I called Operator 647 on November 17 and shows no empathy. No help was receive from this agent and transferred me to technical team which keeps on ringing f... See more


Company details

  1. Security service
  2. Business-to-Business service
  3. Security guard service
  4. Security system supplier

Written by the company

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. Our nine decades of deep experience means we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we’re transforming the security industry. With 322 000 employees in 44 markets, we see a different world and create sustainable value for our clients by protecting what matters most - their people and assets.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

340 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unacceptable

Securitas staff at the Infrastrata drilling site situated at Woodburn forest Co. Antrim have behaved like lawless mercenaries, as opposed to paid employees of a security company. They show their company in a truly thuggish light, and have been observed and filmed handling a pensioner peacefully protecting this water catchment area, in a truly shockingly rough manner.

1 June 2016
Unprompted review
Rated 1 out of 5 stars

Lack of integrity

I interviewed with Securitas and the company they were contracted to(Gulfstream). I was hired for a position at a certain wage but after wasting my time going through their ridiculously elementary training, they back peddled on the agreed upon wage. They recruited me first off, I didn't apply to them. I retired as a senior NCO with 20 years of special operations experience and did high risk security as a contractor overseas for five years and have held every leadership position in the Army. My counterpart in the class had no security experience and was hired as a supervisor at twice the pay. This is an extremely low level security, as well as unarmed and I would not recommend Securitas to anyone with skilled security experience. A complete waste of time.

23 January 2016
Unprompted review
Rated 1 out of 5 stars

Please don't work for them

I worked for the mobile division for 4yrs. Always had exemplary comments or opinions about me from collegues and management as I constantly did excellent work. Made one...single...mistake, (turns out I wasn't trained properly in the first place!) and that was it for me, out on my ear!! They are good to you when they want something, but are absolute (bleeps) when one single thing goes wrong!!

28 October 2015
Unprompted review
Rated 4 out of 5 stars

One of the better companies to work for

Whether you want to sit in the gatehouse all night or get out and do something tastier this outfit has a wide variety of work and is better run and more reliable than most in an industry not noted for it's employee-friendliness.
Local bosses seem sound and good to deal with. Wages get paid on time and I have not had a prob with them.

20 October 2015
Unprompted review
Show reviews in all languages. (340 reviews)

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