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PROTECTING THE NATIONS DRIVEWAYS... As a family run business, we set out on a journey back in 2010 with a simple mission:- "Help people who had been the victim of vehicle theft from their driveway" Our objective was to offer friendly, honest advice, and a dedicated aftercare support service for our customers, while supplying the industries most effective security bollards and barriers, with an all inclusive installation service to back it up.
Old Fire Station Enterprise Centre, Salt Lane, SP1 1DU, Salisbury, United Kingdom
Excellent service. Thanks for your advice as to which parking bollard to purchase. Item arrived on time and Scott installed the bollard explaining every step. I felt very confident with the professional service. Thank you Scott for being so professional when confronted by a quarrelsome neighbour claiming to be a lawyer. Highly recommended.
I am awaiting any sort of reply from my various enquiries by email, phone or on site questions. Nothing yet and I am also a little concerned that with only 2 reviews visible (Both 5 star) How are they rated 3.8 ? And strangely 1 of the 5 star reviews roundly pans the company as useless. I reserve judgement but based upon their prices and lack of response to customer enquiry along with dubious feedback PROBABLY won't be ordering anything soon ? !
Reply from Security Bollards Direct
Good morning,
I have requested further information from you, which I would be grateful if you could provide, please.
I would be happy to help if you could provide your email address. Unfortuately, I am unable to find any enquiries on our system with the name shown on your review.
Kind regards,
Rosie
Some idiot drove into my parking bollard, snapping the handle clean off.
I’ve been trying to contact Security Bollards Direct for over two weeks, and they haven’t bothered to respond to a single email.
Meanwhile, Rhino Security replied within hours and had a full quote ready by the next day, that’s how a real company operates.
To make matters worse, I was quoted £250 + VAT for a replacement handle from RAM Posts, absolutely ridiculous for a simple part.
Rhino Security sells every single spare part you could possibly need, from replacement handles to grub screws, that’s what I call acting in the customer’s best interests.
Security Bollards Direct, on the other hand, clearly has no interest in supporting their customers once they’ve taken your money. If you actually want customer service, go elsewhere.
Update: I was finally contacted and asked for a number, so a member of the service team can give me a call.
I replied within 5 mins. That was on Mon 31 Mar, 16:03 - haven't heard anything since and no replies to follow up emails.
---
The only saving grace here is Colin, probably the biggest asset to this company. He gave me his number, we spoke, he said he would sort it out. And he did.
Simple as that.
If only the other parts of the business would be like Colin they'd be miles ahead.
Reply from Security Bollards Direct
Good afternoon,
We are sorry to receive your bad review. As a small family run business, we pride ourselves on our customer service and our ability to assist returning customers.
Unfortunately, despite asking for further information, you have not provided an order number, contact number or name for us to follow up.
The email you have provided and the name provided on your review does not bring back any correspondence for us, or is on our customer database.
Please ensure you have the correct company details.
Our email address is; sales@securitybollardsdirect.co.uk, if you need assistance in the future, please feel free to reach out with your order number and we would be happy to assist you.
All the best,
Rosie
Great quality, price and service. From the word go I experienced nothing but high quality customer service from Chloe, very quick and efficient. The installer Chris kept me fully aware as to the installation date and time. The quality of the install was first rate, very neat and tidy. For great service and quality products I highly recommend Security Bollards Direct.
Reply from Security Bollards Direct
Thank you for your very kind words, Adrian.
All the best,
Rosie
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