Avoid this company at all costs !!! Been waiting 2 weeks for my order and not even had a notification to say it’s been posted!! After reading the latest reviews they appear to be taking the... See more
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See what reviewers are saying
Made an order back in August 2019 for 2 t shirts. One arrived but the other was coming direct from the brand. Still haven’t received this t shirt and after emails and messages on all social media plat... See more
Just bought myself some new Gym King clothes from this site, really positive experience and will definitely be back to purchase more! Arrived quickly, packaged well and great P&P deal! Thanks Team... See more
1 star is one too many. Avoid at all costs. An absolute con. Placed a large order, returned within a few days (well within return period) asking for refund. Have not received any response despite all... See more
Avoid this company at all costs !!!
Avoid this company at all costs !!!
Been waiting 2 weeks for my order and not even had a notification to say it’s been posted!!
After reading the latest reviews they appear to be taking the money and not sending the products. No reply’s on emails, phone won’t ring goes straight to answer phone
P*ss poor company!
I will be informing trading standards I suggest everyone else who has had this problem does the same
18 April 2021
Unprompted review
Disgusted and Disappointed
Wouldn’t even give this Company One Star! Ordered on the 9th of April supposed to be 48 Hour Delivery because of Easter Weekend expected it to come Tues/Weds instead, I’ve had nothing No Email, No Parcel and No response. I’ve filled out Two Online forms, emailed and called and nothing! It’s now the 18th of April and I’ve not received the Parcel neither has anyone contacted Me. I won’t be buying from this Company again!! I only shopped with them for My Sons Birthday Gift, so now have to re buy something else for Him, I’m absolutely disgusted 🤬
18 April 2020
Unprompted review
1 star is one too many
1 star is one too many. Avoid at all costs. An absolute con. Placed a large order, returned within a few days (well within return period) asking for refund. Have not received any response despite all my messages being read on their FB page. Phone number listed goes straight to voicemail. And before they use the excuse that this is in some way down to the Corona outbreak, i placed the order early February. Disgusting. Now lodged claim with my credit card company.
9 April 2020
Unprompted review
This is the worst online shopping site…
This is the worst online shopping site i have ever come across, i placed an order for some Jeans back in 17 September 2019 & paid through Klarna, the jeans had not fit as the were too tight a literally returned them back in 2days & paid for 1st class shipping at the post office. They never processed my return till this day, a mistake was i had misplaced the return receipt from the post office, i argued my case with Klarna & i had attempted to contact Seek attire via phone email however this was un-successful, i was adamant about my return to Klarna however the raised it to debt collectors which has put me i more problems. DO NOT SHOP WITH THIS SITE THEY ARE EXTREMELY FRAUDULENT, NO CUSTOMER SERVICE & TERRIBLE CLOTHING, DO NOT GO THROUGH THE SAME THING I DID.
12 March 2020
Unprompted review
customer service an absolute joke
I ordered items next day delivery on 24th February at 12noon I paid extra for this option. I checked the delivery status and royal mails tracking said my items would be with me on 26th of February emailed seek to see what was happening the response was prompt and advisor said she would look into this. That was the last I have heard I have sent follow up emails to ask what was happening to no avail tried calling the number online and just goes to voicemail. Really bad customer service and if you pay for a service you expect to get it
26 February 2020
Unprompted review
Poor customer service
Made an order back in August 2019 for 2 t shirts. One arrived but the other was coming direct from the brand. Still haven’t received this t shirt and after emails and messages on all social media platforms to seek attire I’ve had no response in regards to whether they can sort this issue out or if i have to contact the brand directly. Not looking for a refund I’d just like the T-shirt that I have paid for. Terrible customer service.
30 January 2020
Unprompted review
Terrible Company. Sale items poor quality can’t return
Avoid! Coat arrived too big, I was first suspicious that it was a bad company when I saw they don’t have a free return label in the box. This is standard practice I’ve not seen a company not do this in years. I then saw that if you do return not only do you have to pay postage back but you have the price to sent it to you deducted from the refund. Secondly, I saw you can’t return sale items . The coat I ordered arrived and it clearly cheap material, they list is as £36 down from £90. There is no way this was ever worth £90 they clearly put most products on a silly sale so you think you’re getting a deal then you can’t return it. I am now stuck with a coat I can’t use or return. Avoid this company!!!!! Just because it’s on klarna does not mean it can be trusted.
19 December 2019
Unprompted review
Reply from Seekattire
Afternoon Hannah
That is correct we don't provide free returns here at SEEK Attire just as many other similar size companies within our industry don't. We are not legally obliged to provide free returns and due to the cost effectiveness of this it is something we can not provide at this time.
In terms of the original shipping fee not being refunded this is too correct and the reason being is that this is the amount it costs to send the item out to yourself, it actually costs more than what we charge here at SEEK Attire however to be competitive with similar companies we charge less to assist customers and provide a much cheaper shipping cost. If we were to refund all shipping costs for returned orders then there is no real purpose in charging shipping fee's at all which would relate not only to SEEK Attire but all online purchases within every online business? The shipping cost charge set out by any online business is to get the item to you with a delivery courier. If an order is returned and refunded this does not mean we can go to the delivery courier and request a refund for the charge they invoiced us for to get the item to you.
Sale items are subject to clearance and therefore non-returnable, these terms are clearly stated within out T&C's for customers to view before purchasing. It is also a required mandatory field to accept these T&C's before your complete your purchase. If you as a consumer have read our terms and are not happy with the T&C's set out within our business then you are not required to to shop with SEEK Attire and have no obligation to continue with your purchase which you did on this occasion.
In regards to you stating we promote huge sales to capture customer purchases this is hugly incorrect. We as a company are an online retailer, we purchase in brands at wholesale and re-sell at the listed RRP set out by the brand themselves, SEEK Attire has no control over this and the brands listed RRP is to be followed by all retailers. If you search for the jacket you purchased you will be able to see that multiple businesses list these items at the exact same RRP as we do. We are currently in our winter sale right now and the listed price of £36 is what we have reduced it down to for this sale period only.
I am sorry to hear of your disappointment of shopping with us however as mentioned above if you were not happy with the policies we have in place here at SEEK Attire then you were not obliged to complete your purchase for the item in question.
Terrible company to deal with
Ordered a coat which I didn't like the fit on so i returned it then the problems started. Had to contact them to ask about the return as they didn't contact me or refund. Then I had to chase the refund as I didn't actually receive it after they said they refunded. They put this down to a problem with their system. Mutiple emails ignored inbetween all this. Very difficult to deal with and clearly not interested when you want to return something. Don't understand why you had to make it so hard. I was planning to re-order something else as soon as I got the refund.
--------------------
Thanks for your response
However, you seem to be using the payment system problem as an excuse. You didn't deal with the return in the first place and ignored mutiple emails along the way. The fastest response I got was to this review. So no you didn't look into this matter consistently as stated and your response confirms your ignorance.
13 December 2019
Unprompted review
Reply from Seekattire
Afternoon Kevin
I am sorry to hear of the issues you experienced with your order.
I can see via the notes in the order admin that your order was refunded within our admin however due to an issue with our Klarna API connection when we originally refunded the order the transaction did not take place. After working with you and having our web development team look into this further with you stating the refund was still not with you despite us processing the refund we came to realise the technical issue that had occured. As soon as we figured out what went wrong here we processed a manual refund for you right away.
Again behalf of SEEK Attire we apologise greatly for any inconvenience caused however we did look into this matter consistently to make sure that your refund was with you ASAP. Unfortunately the technical issue was not clear to see which is why some delay did occur with your refund on this occasion.
Reply from Seekattire
Morning Joseph
I hope you are well.
I have just checked this with our customer service team and can see that your enquiry has been responded to first thing this morning. Your email was sent during our Black Friday event which is an extreamly busy time for us and we are working through emails as fast as we possibly can.
I am sorry for any inconvenience this may have caused however can confirm we will work with you to get this issue corrected ASAP.
Just to add to the above after our phonemail earlier today Joseph that I can confirm a full refund has been issued for your order including the shipping costs. This is due to you receiving the last size available in this style and a exchange not being possible. Due to the item having a small defect we are unable to re-sell this t-shirt knowing the slight damage it has, meaning that there is no need to return the item to us and your more than welcome to keep the t-shirt despite a full refund being issued to attempt a wash and see if the marks are able to come out which we hope they do!
Should you have any further questions then please do not hesitate to get back in touch with our customer service team as we are always more than happy to help here at SEEK Attire!
Next Day Delivery never received Order
I placed an order for next day delivery and 3 days later still have not received the item. Have not had an email confirming it has even been despatch. I have left several voice messages, online messages and facebook messages and no response and no order delivered.
3 October 2019
Unprompted review
Reply from Seekattire
Evening Sarah
I hope you are well.
We have looked into this for you and can see via the DPD tracking that your order was dispatched on 2nd October and delivered on 3rd October. This information would of been available to track within your order dispatch email however when looking at your email address within our admin it looks as if this may have been entered incorrectly by yourself which would have caused an issue with you receiving your order confirmation and dispatch email when the order was created / dispatched.
Kind Regards
SEEK Attire
absolute sham. See you in small claims.
Told me they’d processed my refund 4 weeks ago yet nothing yet. Said it would take 7/14 days still nothing. Taking it to reading standards and small claims court. Paid £45 for paid off trousers £5 next delivery which didn’t come and they promised would refund too but nothing even paid £70 to send back. Absolute joke all same packaging everything. Never even put back as brother didn’t like them.
11 September 2019
Unprompted review
Dont know why the other review website…
Dont know why the other review website has so many 5 star reviews and this one has mostly 1 star reviews. Id be looking into reviews.com as i suspect foul play. This company is rubbish never have i been ripped off by a company that looks so legit and professional. Never did i recieve my goods and after plenty of excuses via email i stopped getting responses. Also good luck getting through to them through the phone!
17 July 2019
Unprompted review
Well im not sure where to start with…
Well im not sure where to start with this sham of a company. Easily the worst customer service experience i have ever had.
I bought t shirt in size small last week. Receieved it on the 22nd around 1410hrs and i tried it on immediatly, it was too small, as i was going by the sites size guides. Anyway, less then 60 minutes later i had reposted it back to seek. Today i chased them up for an update to be told i wasnt getting one as i had wore the item and not only that, i had ironed it. Now, this material isnt one id ever put under an iron. And when i received it there wasnt a wrinkle on it. It was immaculate.
I told them i hadnt ironed it and they claimed the t shirt was also dirty and they were convinced i wore it. Yes, i wore it for 50 minutes then sent it back....sure!!
When i asked them why i would iron it then 50 minutes later send it back they said it made no sense however then accused me of ironing the top for a night out, and by doing so i have damaged it and upon realising i damaged it sent it back to chance my arm, what a wild accusations from "customer service."
I asked for a bigger size and theyve also told me no. So basically i ironed a top that was too smal for me wore it, but now want a medium. Makes perfect sense eh?
Never in my time have i experienced such an argumentative horrible customer service team who clearly have damaged this top in order to prevent giving me a refund.
I have started a dispute which i will fight. Thankfully i took pictures of the t shirt before sending it back as i read reviews where they have done similar things.
By far and clear the worst company i have dealt with.
I look forward to their ignorant cheeky reply quoting their TnCs that i didnt comply with apparantly.
Still cant wrap my head around the accusations of me being accused trying to iron a polyster t shirt....
Avoid this lot they clearly have no respect for customers and their rights. Theyre horrible to deal with that much so i made it perfectly clearly what i thought about them using words i simply cant re-use here.
A bunch of cowboys.
27 November 2018
Unprompted review
Reply from Seekattire
Afternoon Jamie, Thank you for taking the time to leave your review.
As discussed via email your return was rejected and the reason for this is because the swing tags were cut off and there was marks found around the t-shirt with 1 distinctive mark which looked to be an iron mark located in the middle of the garment.
As explained in our returns policy we require all clothing to be returned with swing tags still attached which wasn't the case on this occasion with your return. The swing tags had been removed and then re-attached by tying the string around the size tab found on the neck of the t-shirt.
https://www.seekattire.co.uk/delivery-returns-i5
"Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging as this authenticates the item as being new and without the original packaging is unsellable.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
We receive the returned product within 14 days following the date of delivery of the product
The returned product is unused, in its original packaging, with any labels still attached,
In a condition enabling us to sell the product as new
You comply with the returns procedure set out below; and
None of the exclusions set out below apply."
Swing tags are 1 of the elements that authenticate an item as being new and should not be removed unless you are certain you are to keep the item.
Again as mentioned within our email communication with yourself, you purchased this item not long after the style went live on our website. You were the first owner of this garment and are the only individual to of taken receipt of it, we looked into this information before replying to your original email as we wanted to make sure there was no possible way this item could have been damaged before you had taken receipt of it.
Unfortunately due to yourself being the only recipient of this item as it was the first one purchased and the fact that swing tags were removed and distinctive marks appeared on the garment we had no alternative but to reject the return.
I understand that you then requested a medium to be sent out however this was not possible and the reason being is that the way this t-shirt was received back to us we are unable to re-sell it and for that reason we are required to send it back to yourself as it has not been retuned to us in a re-sellable condition.
Checking back at the emails we can see that no accusations were made your way however our team were providing statements of possibilities on how the garment could have been damaged in response to your email points. When looking back at our emails sent by our team we can see that we attempted to help you and be as informative as possible as we understood the inconvenience of the situation however our team were met with very offensive language.
Again as previously mentioned within the email communication, had the t-shirt been returned back to us with swing tags still attached and in a re-sellable condition then we would have had no problem in processing a refund for you however unfortunately as you have removed the swing tags from the t-shirt and the item has been damaged in some way we had no alternative but to reject the return.
You of course have consumer rights which we strictly abide to, however we also have seller rights and due to the return not being received back to us meeting our returns T&C's we have the legal right to refuse / reject the return as it has not been returned in the condition it was received.
Customer service is always our main priority here at SEEK Attire, this can be demonstrated by visiting our Reviews.co.uk page which is the only review platform we use here at SEEK Attire. - https://www.reviews.co.uk/company-reviews/store/seek-attire. Out of 635 verified buyer customer reviews 99% of customers provided us with a 4* rating or above.
I am sorry that we could not of been of more assistance on this occasion however hope that you can understand our side in this situation knowing that you were the first owner of the garment and it has been received back to our warehouse with swing tags removed and damage marks found around the garment itself.
Should you wish to get back in touch with our team regarding the return of the t-shirt then please do not hesitate to get back in touch with our team via info@seekattire.co.uk as we are always more than happy to help here at SEEK Attire.
Awful company, stay well away from it!!
Terrible company, Do not purchase anything from them or you will loose your money and what you ordered, I ordered a tracksuit and it wasn't good so i sent it back without it's original bag and they messages me saying we can't accept these and you have to pay courier fees if you want these back.
This is one of the worst website i ordered from and to be honest there are better companies out there like Asos, urban celebrity you better of order from them then this company which runs by the director himself and he doesn't know how to run the business, Soon this company will diapered as i have already reported them to better business bureau.
19 November 2018
Unprompted review
Reply from Seekattire
Afternoon Amric, thank you for taking the time to leave your review.
I have just looked into this for you via our admin notes & email chain and can see that you returned your clothing without its branded packaging which is why the return was rejected on this occasion.
As explained in our T&C's we require all clothing to be returned in its original branded packaging as well as with swing tags attached. The reason for this is because if the clothing does not have these then we legally are unable to re-sell the items listed as new.
These requirements are provided within our returns policy - https://www.seekattire.co.uk/delivery-returns-i5
"Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging as this authenticates the item as being new and without the original packaging is unsellable.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
We receive the returned product within 14 days following the date of delivery of the product
The returned product is unused, in its original packaging, with any labels still attached,
In a condition enabling us to sell the product as new
You comply with the returns procedure set out below; and
None of the exclusions set out below apply."
I am extremely sorry that you did not take the time to review our policy before returning your order. Had the clothing been returned with its branded packaging Amric then the return could have been processed without any issues for you as all other requirements were met.
To return the clothing to you we do require a return shipping fee to be paid as SEEK Attire is lot liable to cover the cost of this which is why this was mentioned to yourself with the email communication, as soon as the return shipping fee has been paid then we can ship your clothing back off to you.
As mentioned in the our email communication with yourself, had you returned the clothing meeting our returns policy requirements then we would of been able to get your return processed for you with no issues but again unfortunately without the branded packing we are unable to re-sell the item as new. This is the only reason as to why the return was rejected on this occasion.
I can also confirm that we have multiple staff members work here at SEEK Attire and that we are not just a 1 man band as you have stated.
The business operation we have in place here at SEEK Attire actually has a 99% recommendation rate with Reviews.co.uk which is the only reviews website that we work with here at SEEK Attire. https://www.reviews.co.uk/company-reviews/store/seek-attire
The reason why we use Reviews.co.uk over Trustpilot for example is because we are able to only receive reviews from verified buyers via Reviews.co.uk.TrustPilot is an open source review platform when anyone and everyone can leave a review. As you can see out of 631 verified buyers reviews, to date 99% of them reviews are 4* or above, this is a statistic we are extremely proud of!
Customer service is always our main priority here at SEEK Attire and we do everything we can to assist customers when possible however unfortunately on this occasion with you not reading / meeting our returns policy requirements we were unable to process your return for you as you had requested.
I am extremely sorry for any inconvenience caused as a result of this however should you have any further questions for ourselves then please do not hesitate to get back in touch with our customer service team via info@seekattire.co.uk as a member of staff is always at hand to assist you with any questions you may have.
Kind Regards
SEEK Attire
Wish i could give SEEK no stars
Wish i could give SEEK no stars. Will not issue a refund but instead I've been given a store credit. After the whole experience, I have no desire to order anything further from them - Looks like this will have to be escalated to get my money back.
Awful company, stay well away from it!!
How professional below, ‘lied’ to PayPal - don’t make me laugh. Keep posting your responses though, everyone will be able to see how well your customer service is and they’ll stay well clear!! What a joke of a company!!
3 September 2018
Unprompted review
Reply from Seekattire
Evening Adam
I can see that in regards to the original case you opened up with PayPal that they have now closed the case in our favour as a result of siding with us after investigating this dispute and looking into the information we provided them.
I can though however see that you have attempted to open up a second case as a result of loosing the first case informing PayPal that you did not approve of the transaction. I can inform you that we have provided PayPal with all correspondence with yourself via email to demonstrate that you were aware of this transaction taking place and that the second case has only been opened as a result of loosing the first.
I just want to advise you that PayPal will take this very seriously against yourself as you have lied to them and provided them with false information with breach the T&C's that they have in place within their business.
"Hi Adam
Thanks for taking the time to leave your review, we have noted this.
As mentioned to yourself via email we have processed your return however in the form of store credit.
The reason for us processing your return this way is because you returned a sale item for a refund.
As mentioned in our T&C's sale items are subject to clearance and therefore declared as final sale and none returnable.
- https://www.seekattire.co.uk/delivery-returns-i5
"Sale items
Please be aware that any items purchased in a SALE can not be returned for a refund as they are subject to clearance.
Refunds will not be provided to the customer for any sale items."
By placing your order you confirm and accept the T&C's that we have in place here at SEEK Attire.
Despite you breaching the T&C's we have in place here at SEEK Attire the day we received your return into our warehouse on August 20th we reached out to you via email informing you that we had accepted the return and processed your return for you as you had reqested. Due to yourself returning the item for a refund we predicted that it was because you did not like the style, usually with return of sale items we look to return them back to the sender however on this occasion rather than sending you back an item you did not desire we still processed your return for you however in the form of store credit. This means that your return has still been processed for you however rather than a general refund taking place it has been deposited into your SEEK Attire account. The reason why we have done this for you and issued store credit is because we understood that this item was not wanted by yourself however even though our T&C's were not met rather than sending you back an unwanted item we deposited the funds back into your SEEK Attire account meaning that you could look to purchase something else more suitable in the future meaning that you were not stuck with an item you did not want possesion of.
Unfortunately we can not process the return of a sale item as explained in our T&C's however despite you returning an item that breached the terms we have in place here at SEEK Attire I can confirm that your return was accepted by our team and processed however in the form of store credit on August 20th.
Hopefully the above information has been informative and showed that we have attempted to help you in regards to this issue by allowing you to purchase something else more suitable. As mentioned above usually we would look to return the sale item back out to you however on this occasion we processed your return and issued you with store credit to help you after you breached the terms we have in place here at SEEK Attire.
I am extremely sorry that you did not take the time to view our Returns Policy however this page is located in the footer of our website and always available to view at any time. It is also a field requirement that you need to accept before making your order meaning that when you placed your order you accepted the T&C's that we have in place.
If you have any further questions then please do not hesitate to contact our team via info@seekattire.co.uk as we are always more than happy to help.
Kind Regards
SEEK Attire"
No refund and credit note don’t work
Sent a t-shirt back and they wouldn’t refund me so sent me a voucher. Tried to use the voucher online and didn’t work....contacted customers services a week ago and no one has even bothered to email me back. Avoid at all costs and use another supplier for the same clothes.
1 June 2018
Unprompted review
Great service all round!
Great service all round! Products came quickly and of a very good quality. Will definitely be using them more often.
22 March 2018
Unprompted review
Great price, great service and everything you could want!
Just bought myself some new Gym King clothes from this site, really positive experience and will definitely be back to purchase more! Arrived quickly, packaged well and great P&P deal!
Thanks Team!
22 March 2018
Unprompted review
False advertising
Poor customer service, they had a free cap offer and failed to mention that when you get the free cap to checkout there is a compulsory 8.99 p&p charge, this was no where to be seen in the advertisment, false advertising, i like the site but this has out me right off, i genuinly was going to purchase alot from them however now i am put off
21 March 2018
Unprompted review
Reply from Seekattire
Hi Mark
Thank you for contacting SEEK Attire.
As explained in our email for free giveaways and promotional offers we have to issue a shipping rate to cover the costs of the first class shipping service itself along with the box packaging that is required to protect the cap as well as the securing tape as we are not receiving any income from a promotional offer. This is not false advertising as you have stated in your review as you do receive a £25.00 discount on the order which therefore provides you with your FREE cap as this is the cost of the caps RRP. No where in the advertisement campaign do we state that this also includes free shipping.
With standard orders we can offer shipping from as little as £2.99 as we assist the customer and eat into our margin to provide such a low shipping cost due to them making a purchase via our website but with promotional offers we can't offer this due to the cost of P&P which is a total of £8.99.
I am extremely sorry for your confusion regarding this matter however if you have any further questions then you are always welcome to email in as we are always happy to help here at SEEK Attire.
A 5 star service I can not fault them
A 5 star service I can not fault them, great communication and a pleasure to find a company that values customers, A rare find these days.
I can see some negative comments below but I must speak as I find they have been brilliant and I would recommend them for quality of produce and customer service. Thank you Seek Attire
6 January 2018
Unprompted review
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