Seicane Reviews 

Hello,

Please be cautious when dealing with this company, Seicane.
I tried to solve an issue with a product I bought from Seicane by contacting them directly by email. Their failure to provide a satisfactory response, led me to post warnings on several websites.

The product, a Radio Android 12.0 HD Touchscreen 7-inch GPS Navigation System for MITSUBISHI PAJERO SPORT Triton 2014, was promised to be compatible with my vehicle. The system, priced at US$378.99, included features such as WiFi, Bluetooth, Carplay DVR support, an 8-core CPU, 8GB RAM, 128GB ROM, an AHD Night Vision Parking Camera, and a Carplay Android Auto USB dongle. However, upon trying to install it, it proved to be incompatible.

The product photo was misleading as it showed the screen and cover as a single unit, when in reality they were separate pieces. This discrepancy made proper installation impossible, as confirmed by the technician who attempted to install the radio.

Seicane's solution was unsatisfactory, offering only a $110 partial refund and suggesting I resell the product. They refused to issue a full refund or provide an acceptable solution. Due to their inadequate response and misleading product representation, I felt it necessary to share my experience on their site, Trustpilot, and Resellerratings, as a cautionary tale for potential customers.

Regards.

I have never had to write a bad review but here it is. This experience with this company has literally been a nightmare! I bought this car radio back in APRIL. I was so excited to get it. Once it arrived, I saw it had a small crack in the screen so I immediately wrote CS asking to resend one that was not damaged. They only sent me the screen, not a whole replacement...ok, I tried to work with what they gave me, but the new screen was not a touch screen. So I wrote again letting them know my issue. It has been all down hill from there. They have yet to send me any working parts. I even offered to send the radio back once the new one was received. STILL NOTHING. In fact they want me to pay another 100.00 to send this one back...so here we are all the way at the end of JULY and I Still have no working car radio but they have my 300.00. Again I was SOOO HAPPY to get it at first, but this company customer service is so AWFUL that I am left hurt disappointed and annoyed....and i have nothing to show for all the ring a round the rosey BS they've been putting me through and they haven't offered to send me either a brand new radio OR my money back for 3 months of back and forth thru emails and excuses. They just keep asking me to pay MORE after i have already paid 300.00 for the freaking radio...Do not buy from them because if for some reason your product doesn't work...it will not be worth the hassle to get it to...Look elsewhere guys I'm telling now!

Terrible experience. The unit for our 2015 cooper S coupe didn’t work with steering wheel controls. Loads of emails back and forth with no fix. After 3 weeks I took it out and replaced it with a cheaper unit that works fine. $415??? Not worth $50. Buyer be ware

Very bad experience and do not recommend it to anyone who has no knowledge in car radio experience. Was informed by a recognized technician that there was a cable missing and after showing them the pictures, they still argue that the technician was wrong. After 6 roughly 6 weeks of arguing I went to another technician and he said the same thing there was a cable missing but he made one and fixed it. Work for a day then, I had no more sound through Bluetooth, the rest seems to work but can not use my phone or play music from CarPlay and Bluetooth. Also the technician informed me before installing it that he had installed and experience the same issue, missing cable. Claudepro1234

I bought 9” android head unit for Suzuki grand vitara before I bought it I send them my info they ask for my dashboard still what I received was too big for my dashboard now I have a garb in my dashboard. The unit AM does not work I can’t hear anything.? Also the Bluetooth my callers hear noise when I’m speaking I been complaining to them seicane keep asking videos and audios which I have send to them. I have email them so many times every time they come something different I’m sick of them this company doesn’t have costumer service none of them speak English . I wish I read the reviews before buying from them. Please don’t buy from them.

I purchased the wrong unit for my R57 mini cooper. I re ordered the correct unit and it's working great. I had a good experience with their customer service. Unit has tons of features.. Every time I contact them with an issue they responded. No issues with the company or radio.

I'm not sure why Seicane get so many bad reviews, ive had a radio in my VW for over 6 years and its still going strong and it looks great. Ive received support from them on 2-3 occasions when ive needed advice on the unit or on accessories, they have always been very helpful, Carrie is very nice indeed. The cost for radios is also very good value, and the installation and options are excellent. So much better than my standard radio. So Im giving them 5 star review and definitely recommend them. Keep it up Seicane.

No reply, no customer service

I would rate a zero if possible. I wish I had read these reviews before purchasing the head unit.
Took pictures and they said it was “plug and play”. It was not. After much research. Found out I needed an extension harness due to factory navigation in the trunk. After many email attempts to get the needed harness. I was told they don’t have one or a part number. Their site says I need one and that they would provide it. Complete nonsense! Took our car and unit to a mechanic to have installed. He said, he won’t touch these units. Too many problems. So, stuck with a $385 paper weight. This has to be the worst company I have ever dealt with. They are nothing but criminal. If you buy anything from them after reading this. You are an idiot and deserve what you get. Will only purchase from Amazon from now on. I am pissed!!

Absolutely zero stars. I was scammed $550 for a useless POS. This company should be banned from selling in the US. Basically every bad review here is true. Their faux customer support will hide in different names and provide you with BS solutions until you give up.

I’ve had multiple issues with their Android head unit, the most recent one makes it unusable - it buzzes terribly every time I go over a bump. Response times are slow and answered in broken in English. Their solutions are sending me a free noise filter for $25 in shipping, to suggesting a I purchase a new motherboard?? They say their head units come with a 3 year warranty but they do not honor it nor can you actually find the full text of the warranty anywhere.

I wish there was a zero rating. I would have put it here. Apparently mistakes made by the company for sending a broken unit became mine and they do not want to take the radio head unit for a replacement. No one replies my emails worst customer service ever. This is the biggest SCAM EVER. I really wished I chose another company. If you are reading this please STAY AWAY .... FAR AWAY from SEICANE PRODUCTS. The worst and useless products ever.

U decided to buy cool android radio for 400$ and chose seican? Congratulations u f up. What y’ll get for that price?
1. Tons of problems and wire connection issues
2. Bad support
3. Impossibility to run ur music without any problems and headache
4. Probably after 1 year ur fm radio can stop working just from nothing
5. Possibility to see in the settings that u can update ur firmware, and impossibility to find firmware file somewhere

The most absolutely, cheapest and useless radio on the market. As for after sales service, non-existent and also, useless. This company will tell you everything you want to hear and deliver nothing that you want. Stay as far away as possible from Seicane. Again, their product is cheap and good luck in trying to get it to work in your car. All I can say is, "Buyer-Be-Ware".

*** SCAM **** SCAM *** SCAM ***

YOU HAVE PROVIDED ME THE WRONG TRACTKING NUMBER (4841248086), I CALLED DHL BECAUSE MY SHIPMENT WAS ON HOLD. I GAVE THE TRACKING NUMBER YOU PROVIDED TO ME IT WAS WRONG, CAUSE DHL TOLD ME IT GOING TO ITALY AND YOU DON"T KNOW YOU MESSING WITH IT. I WILL TAKE A LEGAL ACTION TOWARDS YOU! I DID TRACK YOU BY TH IP ADDRESS YOU BEEN REPLYING TO ME. I WILL LET FACEBOOK AND INSTAGRAM AND LET POLICE KNOW ABOUT YOU GUYS. SO ITS BEST TO SEND ME THE CORRECT TRACKING NUMBER AND OR MY FULL MONEY BACK.

*** SCAM **** SCAM *** SCAM ***

DO NOT BUY FROM HERE! The radio they said it would be the correct radio with the correct connectors they were never correct at all nothing matches whatsoever it is not 3 to 5 day business shipping it took over a week and a half they will refuse to give you a refund and push you out of your return policy notice. They will not give you the address for the refund and they are not quick with responding. They want to give you a piddly feedback and for you to keep the radio the fee doesn't even cover the shipping that it costed to get it to me. I even took pictures of my radio connectors and they said it would work and it never did. This place is a scam and a gimmick they will take your money and leave you helpless.

I bought a head unit for my Ford focus 2012. they told it is the right one for my car. 4 weeks later I received the head unit. They sent me a 2015 unit which was not compatible to my car. I sent it back and I paid the posted £52. Within 6 weeks I received the correct unit. Connected to the car and find out the touchscreen not working, I contacted them again and they gave me some information's to calibrator it, that didn't work either so I contacted them again they sent me out a touchscreen I connected to the unit and its still don't work. They told me to send it back so they can repair it at my cost which was £44. Within 6 weeks I received the unit back I connected to the car there were no power, it was faulty again. I contacted them again they told me return it at my cost. I was so angry and disgusting with all as I bought the item last November and I still have not connected to my car. So, I ask for money back. They told me No because it be more than 3 months. All the faults were their own, 1st sent me the wrong unit, 2nd They sent me a faulty unit, 3rd time they sent me back another faulty unit. I had a radio engineer to connect this unit into my car. So far it cost me £110. I am trying to get my money back from them without success.

So be very careful when you buy from this company.

Had a worst experience. received a cheap and faulty product. Spent 200$ to install from bestbuy and told its a faulty set. After long chain mails, they agreed to refund once items is received. spend 120$ to ship it back though its not my fault. Poor customer support via email. Very cheap quality. Not compatible with US cars. Please do not buy if you want to lose money like me. There are better products locally. total lost is time + 320$ with no radio.

UPDATE.
I have got to pay to send this piece of junk back to them at my cost to get my money back from PayPal.
DO NOT BUT THIS JUNK FROM THESE CHINESE THIEVES

i purchased this unit for my Toyoya 2017 C-HR oem-android-for-toyota-c-hr-rhd-high-version-2018-radio-with-bluetooth-hd-touchscreen-gps-navigation-system-support-carplay-dab-h6729
It arrived after i had to pay £55 tax to Fedex, Apple Car Play didn't work, DAB Aerial connection wrong, Reversing Camera fitting not the same, plus the back was over and inch too thich to fit in the car.
Since then this Chinese Company have fobbed me off and offered me $80 back and keep a unit that doesn't work or fit my car as they told me it would.
DO NOT BUY FROM THIS LOT

UPDATE REPLY FROM THEM on 21/6/2021
Hello

Please send the item back with package well via EMS(the postal service).We will not sign for the package if it is not
shipped back via EMS. We need to pay very high taxes and it is hard to clear customs if you didn't send it back via
EMS. Last month, one customer didn't send back via EMS, the item can't reach now. Please send
everything(all the cables and accessories) back in the package.

Address: Room 202, 2 Floor, MaAnShan Second industrial zone, ShaJing Street, BaoAn District,
Shenzhen City, Guangdong Province, China
Post code: 518000
Tel: +86 15323840305
Name: Zhang ben
The price on the package, please write "USD$48". The full description of goods, please write "Car multimedia". Please make
sure that the item value on the package need to be USD$48. Last month, one customer wrote USD$500 on the pacakge,
the item is still in China customs and we can't get it now. And please do write our phone number on the package to help us receive
your package.

Please provide the postal service tracking number to us after shipping.Thank you!

Jasmine

MY REPLY IS AS FOLLOWS
Hi,
I am sorry but i am not liable to pay postage costs for a unit i had to pay customs tax on, that is not as was required or described.

I have never heard of EMS and i am not sending back to China to be told you never received it as i've been ripped off before over that old trick, and i am certainly not going to fraudulently put a lower value on it so you don't have to pay customs tax.

I have read the reviews on Trustpilot which i should have read before i ordered this unit, as all the warning signs are there, but here i am with a unit that doesn't fit in my car.

So far i have been asked by Seicane to get it fitted professionally and get it altered.

Your returns page states

"Policy Exclusions
Products are not covered by our 30 day return and refund policy if:
1.The product is not distributed by Seicane.
2.The product has been worn, damaged or contaminated.
3.The product has been stored or exposed to extreme environments.
4.Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation.
5.Partial goods of a complete sets are be returned.
6.The claim is made more than 30 days after your received the item."

I have fitted Car stereos for years and i know what i am doing, your unit is not fit for my car as the back is too big, and i am certainly not going to alter it for you to then say it is now not covered, and i cannot see a way of altering it unless i cut a massive hold in the back of the head unit panel in my cars dash.

You've offered me $80 refund and i keep a unit that is no use to me, and will be difficult for me to sell on to someone else whose car it will not fit in. SO no i will not accept that.

Also on your return process it states

"3.Return fee
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product"

So as you sent a unit that is clearly not going to fit my car due the huge brown back on the unit, and also that apple car play doesn't work, and i cannot plug in my Reverse camera, and DAB fitted aerial etc the return shipping should be down to you to organise, and you should get Fedex to collect it from me.

I asked all the questions before ordering about if the unit fits my car, i was told it will, i stated i needed apple car play, be able to plug in my DAB fitted aerial, and my fitted reversing camera, i was told yes they will be fitted in the harness, the harness is just the basic one for power and speakers etc and nowhere to plug in the above required items. The fact that the unit has a massive back on it makes me again ask the question "how did you get a unit in a Toyota C-HR in your picture?"
I look forward to your reply.

If you're planning on purchasing from this website I advise you to read all reviews before proceeding. I purchased a product from the back in May 2021, even after having read many reviews, I figured I gave them benefits of a doubt. But unfortunately I should have considered the reviews. Constantly contacting customers service each replied indicated item is shipped in 2 days waiting on tracking number, but item was never shipped out as many time contacting them. My advice is if you plan to purchase use PayPal as a payment, you will get your money without hassles. If you use a credit card good luck getting in touch with getting a refund. I had to file a dispute with PayPal and fortune I did received my money without any issues. I purchased a android head unit the cost $450 with an additional $50 for faster service, but that was a waste. They just take the money and come up with an excuse. So hope this will help someone out before considering buy from them. I ended buying from Aliexpress.com and received without any problem plus the site gives you updates on everything they do. Absolutely great site and fast service and delivery process. Best of luck