Seiko UK Ltd Reviews 

I had an issue with my watch's bracelet, the first issue which started almost a year into owning the watch. I was quick to email Seiko service's email for advice. Within a day I was asked for my address, described the predicted problem, and was told I would get replacement parts.
Very pleasant experience.

I damaged my Seiko divers watch strap and broke the strap pins.
I emailed Seiko and explained the situation and they replied swiftly saying they would replace the pins free of charge.
Support and generosity at this level is seldom seen in the UK these days and I am delighted to share my experience.
Oh, and the watch is now repaired:0)

Very disappointed the my late father's watch could not be fixed by this massive company. Extremely dissatisfied to say the least.

Took a damaged watch back to the jewellers I had purchased from. They were totally unhelpful and tried to sell me another watch. I then went to a local watch repair shop, who advised me to contact Seiko uk, as part of the strap was missing.
Seiko uk were so helpful, they responded quickly and asked me to send a few details of the watch, and then once received, sent me the missing part the next day…. Amazing service

my seiko watch strap broke after ten years. i ordered a new one from michelle at seiko customer care. it was with me next day! within 24hrs I was wearing it again!!
thankyou

Speedy response and even though the watch was out of Warranty, it was fixed with no charge. A great company to deal with.

Watch broke after a 1 month of ownership, got sent to repair under warranty, still had to pay 15 euros for some reason, and the watch cameback fixed after 1,5 months and full of scratches on the bracelet(it had none before and i used only a couple times). Now i ha e to either replace the bracelet or get it polished, never buying a seiko again!

The winder button used to change the time came out of the case. I sent it to Seiko Uk. It was repaired under the terms of the guarantee and returned to me within two weeks. This was very efficient and the workmanship was of high quality. Thank you Seiko

Michelle was awesome, she helped me out with a spring bar for a clasp that I'd stupidly lost, sent it the next day!

I had been looking everywhere for a particular Seiko watch part, had no look anywhere. Contacted service@seiko uk and was put in contact with Michelle.

Michelle was excellent, really helpful, couldn’t have asked for a better service. She was able to identify the proper part, and ordered it for me. The turn around was really good too.

Thanks @seikouk

I bought a seiko diving watch 18 months ago, price was £1150.. it's never kept time and looses approximately 1min per day.. eventually I sent it in to be looked at and fixed... After was forever they have come back and the spring is not right, caused by impact damage!. They also sent some pictures of scuffs to the titanium casing... If it's never kept time it's a manufacturing issue and even so, some scuffs should not impact the performance of such an expensive watch... I'm not prepared to pay a service charge, and feel they are just out to rip me off...

My dad recently died and he left me his watch which he loved. It is a bit too small for me so I tried to get some strap links on the internet but I couldnt get them anywhere. I emailed Seiko. They told me the strap had been discontinued but Hazel ( lady at Seiko who was helping me ) had managed to find a sample bracelet. She said she would take some links from it and send them to me free of charge. They arrived the following day. What an amazing gesture and service. I can now wear the watch in loving memory of my wonderful dad. Thank you so much Hazel at Seiko UK for making this happen

From the first point of contact I was assisted with the issue of my clock no longer working while under warranty. The service department provided specific steps of how to return my clock and what to include in the clock delivery. They provided status reports on the progress of the repairs and let me know when it was on its way safely back home

I bought a seiko diving watch about 2 years ago for 600 dollars and have had nothing but trouble with it,it was not keeping the time correctly,leaking and the wind up thing on the side broke,I had it fixed 6 times in 2 years,no warranty because I was working abroad,this time when it broke down again I sent it to the main office where I was told that it's been in the water too much,I do occasionally go swimming but this is a diving watch right????I have heard that seiko watches are no longer made in Japan but in another very big Asian country and since then the quality has nosedived,buyer beware.

I needed some new pins and collars for my USA exclusive Seiko presage and could not find them anywhere. I asked Seiko UK's customer care if I could buy some from Seiko directly. My email correspondence was exclusively with a lady called Michelle who posted them out to me for free and was an absolute delight to interact with. She is a credit to her company, and Seiko is a credit to the horological world!

Prompt, courteous , and helpful.

I sent off my Seiko Kinetic Divers watch for a new capacitor and general service in November 2022, using Royal Mail guaranteed next day delivery.
On the 9th January, after going missing for 6 weeks, the watch finally turned up at Seiko UK.
Well done the Royal Mail, speedy service indeed!
Seiko booked the watch in on the 9th and on the 12th January they emailed me with a price of just over £100 for a full service, new capacitor and repairs/adjustments to the bracelet.
The bracelet was a bit of a mess as I used to wear it too tight and had stretched the links. I had also had a local shop fit a new capacitor a few years earlier but it was either the wrong one or it had been fitted badly as it wasn't holding a full charge.
It took around 6 weeks (same as the Royal Mail) for them complete their work and all in all, the watch now looks almost brand new. The bracelet looks really good, it keeps near perfect time, holds a full charge and has been a great watch for over the last 20 years.
My tip is that you usually get what you pay for, so buy a good quality watch, look after it and get it serviced regular.
Well done Seiko.

I bought a SEIKO 5 sports to use mountain biking. I read about the reliability and durability. It became inaccurate in time keeping so I sent it back under warranty. They said that they would not honour the warranty as it had some scratch’s on the body and face. Well that’s what happens when you go mountain biking and that’s why you buy a sports watch.

SEIKO said I must have dropped it but I haven’t and even if I had it should be robust enough to take it. When I was writing this review, I looked at other Trust Pilot reviews and saw that SEIKO have accused others of dropping their watch’s and refused warranty. The problem is the SEIKO 5 Sport is too fragile.

I’ve not had issues with any other watch’s which include a Dunhill, a Timex and various Swatches. So the Sieko 5 Sport is not durable enough or reliable enough to use in Sport. The customer service is polite but poor.

In response to Seiko’s reply to the above. 30% of your customers give you 1 out of 5 on Trust Pilot. Either your product, customer service or both are not meeting their expectations. I strongly recommend that you listen to your customers.

My Watch was sent to Seiko repair work shop on the January 23rd they did not log it into there workshop until the 4th off February we are now just about too head into April, for a simple battery change and service this is very poor customer service from Seiko, had a word with a lady on the phone two weeks ago never done any good.

In reply as I have still not received my watch your reply makes no sense.