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Self Financial, Inc. Reviews 1,936

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TrustScore 4 out of 5

4.2

Non-bank financial service
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Review summary

Created with AI, based on recent reviews

Looking at 997 reviews, reviewers had a great experience with this company. Customers frequently highlight the positive user experience, finding the app simple and easy to navigate. Many appreciate the service for helping them improve their credit scores, often noting the clear communication and the ability to manage their accounts effortlessly. The process is consistently described as straightforward and effective for building credit. However, some people were dissatisfied with aspects of payment processing, mentioning issues with payments being returned or taking several days to complete, which sometimes led to confusion about due dates. Additionally, some reviewers were not happy with customer service, citing difficulties in reaching support, being transferred multiple times, or experiencing unhelpful responses to their inquiries, particularly concerning payment disputes or other sensitive inquiries.

What people talk about most

Payment

Users describe ambiguous interactions with payment. While some customers find it easy to pay in their account... See more

User experience

People report positive experiences with user experience. Many customers find the app and process easy to use,... See more

Service

Reviewers mention positive feedback about service. Many customers appreciate the service for helping them... See more

Application

Reviewers highlight positive aspects of the app, finding it easy to use and navigate, and beneficial for... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love self very much it has been so extremely helpful with getting my credit from a zero to where I’m at now with a 680 or something! Only issue I have had recently is someone stole my card and made... See more

Rated 4 out of 5 stars

So far so good when I had to take my money out is it gonna charge me for taking my money out if it does this app sucks but if it does not then this app is good

Rated 5 out of 5 stars

I’ve used Self Lender several times to build and rebuild my credit, and it has truly made a difference. Every time I complete an account, they offer me higher credit limits, which is an amazing way to... See more

Rated 5 out of 5 stars

Because self visa credit cards gave me a great chance at building excellent credit, so long as I follow the rules like spend 30% of whatever the balanced, show one total amount. The real music is I s... See more

Company details

  1. Non-bank financial service

Written by the company

4 Million Builders served, and counting. Self is a financial technology company with a mission to help people build credit, particularly those who are new to credit or who might not have access to traditional financial products.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Horrible company,

Horrible company,
I signed up made payments, and they didn’t do there part, with the only job that they had and that was reporting to the bureau’s , I got tired of making payments for nothing so I closed my account, my opinion they retaliated in closing my account as Paid they reported two missed payments. So it reflected on my credit as negative.they didn’t even make it look random. Do not do buisness here is my warning ⚠️

25 January 2026
Unprompted review
Rated 5 out of 5 stars

I love it!

I love it!! Especially with the credit building and saving so much a month towards the future. Self is awesome highly recommend!!!

22 February 2026
Unprompted review
Rated 4 out of 5 stars

Tool of life.

I am grateful that you help me increase my credit life, even though I have not been able to enjoy it to the fullest because everything is in English and there is no way to consult. ... I have a lot of friends who want to use self but I have not been able to help him because of what everything is in English.

21 February 2026
Unprompted review
Rated 4 out of 5 stars

I like it but I wish the money will…

I like it but I wish the money will deduct when you pay not wait so many days till it’s insufficient funds or something else then came out and for whatever reason the bank hating not letting it go thru when it let any other transaction go thru

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Worse company I’ve dealt with

Worse company I’ve dealt with. Credit Builder takes forever to cash out, secure card has way to many fees, no support, straight ghetto. Do yourself a favor and just get a real secure card with an actual credit card company.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend the Financial…

I highly recommend the Financial Literacy Program that’s available all around! From the secured credit card to the ability to borrow money from yourself is something that I never thought I needed!

18 February 2026
Unprompted review

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