Selfawear Reviews 150

Reply from Selfawear

Mar 8, 2026

Hi Sharon,

Thank you for taking the time to write this, and I’m really sorry for how this experience unfolded.

You reached out several times in early December trying to check whether your order would arrive in time to be gifted, and waiting that long for a reply would have been incredibly frustrating. The communication around your order should have been handled much better than it was, and that part is on us.

November and December brought an unusually high volume of orders and support messages for our small team. Because every shirt is printed on demand, that surge created delays across both production and email responses. That explains why things slowed down behind the scenes, but it doesn’t change the impact it had on your experience.

I’m glad the refund was eventually processed, although it should never have taken that long to resolve.

We take feedback like this seriously and are continuing to improve both how we communicate and how we deliver the products people trust us to make.

— The Selfawear Team 💛

Reply from Selfawear

Mar 8, 2026

Hi Michelle,

Thank you for taking the time to share this, and I’m really sorry for the experience you had.

I completely understand why this would feel frustrating. When you find a tee you love and order the same size again months later, you expect it to fit the same way. Receiving one that is noticeably longer would understandably feel disappointing, especially when comparing the two side by side.

You’re also right to question the explanation you received. Our website refers to a 1–2cm tolerance, so being told there could be a 5cm difference would understandably feel confusing and frustrating. That should have been communicated much more carefully on our side.

Selfawear is a small Australian brand and our tees are printed on demand rather than produced in one large batch. That can sometimes lead to small variations between runs, but we completely understand why this situation felt outside what you were expecting.

We’d really like the chance to make this right for you. We’ll send you a direct message here so we can help resolve this properly.

Thank you again for raising it and for your honesty.

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi there,

Thank you for taking the time to write this, and I’m really sorry for how this situation unfolded.

Receiving incorrect items is already disappointing, and the delay in getting a clear response would have made that experience even more frustrating. You sent the original email on 19 January with the information and photos needed, so this should have been resolved much sooner than it was.

During that period our small team was handling an unusually high volume of orders and messages following the Christmas season. That explains why replies slowed down behind the scenes, but it doesn’t change the fact that you were left waiting far too long for help.

We’d still like the opportunity to resolve this properly for you. We’ll reach out directly so we can make sure the correct items are organised.

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Vivienne,

Thank you for taking the time to share this.

We’re really glad to hear the exchange process worked out well for you and that the tees you received fit nicely in the end. It’s always encouraging to hear when customers come back for more after their first order.

We also appreciate your kind words about the quality and value. Our small team puts a lot of care into each piece, so feedback like this means a lot.

Thank you again for supporting Selfawear!

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Charlie,

Thank you for sharing this and for taking the time to write such thoughtful feedback.

We’re really glad to hear the pieces you ordered fit well and that the quality met your expectations. Our small team puts a lot of care into the fabrics and printing process, so it’s always encouraging to hear that reflected in someone’s experience.

It’s also great to know our support team was able to help when you reached out.

Thank you again for supporting Selfawear!

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Tyler,

Thank you for taking the time to share this, we really appreciate it.

We’re so glad to hear the pieces you ordered have been comfortable and easy to wear. A lot of care goes into selecting fabrics that feel good day to day while still holding their shape, so it’s always encouraging to hear that reflected in someone’s experience.

It’s also great to know the size guide and checkout process helped make things straightforward, and that our support team was able to assist when you reached out.

Thank you again for supporting Selfawear!

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Lena,

Thank you for taking the time to share this.

We’re really glad to hear the pieces you ordered fit well and that the fabrics and designs met your expectations. A lot of care goes into selecting materials that are comfortable to wear day to day while still holding their shape, so it’s always encouraging to hear that reflected in someone’s experience.

It’s also great to know the size guide helped make choosing the right fit easier, and that our support team was able to help when you reached out.

Thank you again for supporting Selfawear.

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Jacques,

Thank you for taking the time to write this.

We’re really glad to hear the dress you ordered fit well and that the quality and comfort met your expectations. Our team puts a lot of care into both the fabrics we use and the finishing of each piece, so it’s always encouraging to hear when that shows through.

It’s also great to know the ordering process and delivery experience felt straightforward, and that our support team was able to help with your sizing question.

Thank you again for your support.

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Charlotte,

Thank you for taking the time to share this perspective.

You’re right that the delays and slow responses during that peak period created a frustrating experience for many customers. The weeks following Black Friday and leading into Christmas brought a much larger volume of orders and messages than our small team had previously handled.

That explains what was happening behind the scenes, but it also highlighted areas where we clearly needed to improve. We’ve been working on strengthening both communication and production processes so situations like that are far less likely to happen again.

We really appreciate your understanding and your willingness to support the brand despite the challenges during that period.

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Viviane,

Thank you for writing this, and I’m really sorry for the experience you’ve described.

Waiting close to eight weeks for an order, particularly after being assured that the issue would be corrected before processing, would understandably feel extremely disappointing. The lack of timely communication you experienced would have made that situation even more frustrating.

December and early January were an unusually challenging period for our small team due to the surge in orders following Black Friday. That explains why response times slowed significantly, but it doesn’t change the impact that delay had on your experience.

We would like the opportunity to look into this further and make sure your case has been handled correctly. We’ll reach out directly so we can review the order details with you.

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Ellen,

Thank you for taking the time to write this and for sharing your perspective so honestly.

You’re right that the delays during that period were frustrating for many customers, particularly for orders placed with Christmas in mind. The weeks following Black Friday brought a much higher volume of orders and support messages than our small team had previously experienced, which slowed things down more than we would have liked.

We really appreciate your patience and your understanding once the situation became clearer. Feedback like this helps us continue improving how we communicate during busy periods.

Thank you again for your support.

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Leroy,

Thank you for sharing this thoughtful feedback.

You’re right that communication during the Christmas rush didn’t meet the standard we aim for. The surge in orders during that period created delays across both production and support responses for our small team.

We really appreciate you recognising the effort to be transparent about what was happening behind the scenes. Experiences like this have helped us refine how we manage both communication and production during peak periods.

Thank you again for taking the time to write this.

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Emily,

Thank you for taking the time to share this.

You’re right that the delays during that period created uncertainty for a lot of customers, particularly when reviews started appearing online. The weeks following Black Friday brought a much higher volume of orders and support messages than our small team had previously handled, which slowed things down more than we would have liked.

We’re really glad to hear your order arrived safely and that you’re happy with it.

Thank you for trusting your instinct and giving the brand a chance.

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Lucille,

Thank you for sharing this perspective.

You’re absolutely right that the delays and slower communication during that period were frustrating for many customers. The weeks following Black Friday created a surge in orders and messages for our small team, which unfortunately slowed both production and support responses.

We’re really glad to hear your order arrived and that you’re happy with the pieces you received.

Thank you for your patience and for giving Selfawear another chance.

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Annabelle,

Thank you for taking the time to write this.

You’re right that the delays and slower communication during that busy period created frustration for many customers. The surge in orders following Black Friday meant our small team was handling a much higher volume than usual across both production and support.

We’re really glad to hear your order arrived and that you’re happy with it.

Thank you again for your understanding and for supporting Selfawear!

— The Selfawear Team 💛

Reply from Selfawear

Mar 12, 2026

Hi Parker,

Thank you for taking the time to share this.

You’re right that December was an unusually busy period for our small team. The surge in orders following Black Friday slowed both production and communication more than we would have liked.

We really appreciate your understanding and your support of small businesses, especially during challenging periods like that.

It means a lot to our team.

— The Selfawear Team 💛

Reply from Selfawear

Updated Mar 12, 2026

Hi Rebecca,

Thank you for taking the time to write this and for sharing your experience so openly.

You’re right that delays and slower communication during that period created a frustrating experience for many customers. The weeks following Black Friday brought an unusually large surge in orders for our small team, which slowed both production and responses more than we would have liked.

We’re really glad to hear your items arrived safely and that the quality met your expectations in the end. Feedback like yours helps us continue improving how we handle busy periods moving forward.

Thank you again for supporting Selfawear!

— The Selfawear Team 💛