While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've used these guys for years now. They are by far the best DNA testing company out there. With DNA analysis being at the forefront of personalised medicine. This really isnt an area to neglect if yo... See more

Company replied

Rated 5 out of 5 stars

I needed something yesterday contacted through email. Sarah Was wonderful took care of me extremely quickly.This morning Cassie the manager emailed me they are both Awesome Girls . I highly recommend... See more

Company replied

Rated 4 out of 5 stars

Selfdecode is an outstanding product that helps deliver precision medicine based on blood test results and genetic data. Adding the full genome and AI assistant has made this tool even better. I highl... See more

Company replied

Rated 5 out of 5 stars

Feedback for Cassie – Outstanding Discovery Call! I just wrapped up a fantastic discovery call with Cassie and wanted to pass along my compliments. She provided top-notch, highly knowledgeable su... See more

Company replied

Company details

  1. Software company
  2. also in
  3. Fitness and nutrition
  4. Health consultant
  5. Wellness Programme

About SelfDecode

Written by the company

Comprehensive - Actionable - Personalized - Easy to Use - Backed By Science

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

821 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(821)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Read before signing up. Scammy recurring billing tactics.

This company billed me last year for a yearly membership I had cancelled.

I contacted support to request a cancellation and refund. Cassie F. from support did not issue a refund, and now I see they did not cancel my membership, even though I asked for my email.

Now I get a renewal email that they will bill me for another year. To avoid this, I try to log in to my account, which I can, but my login credentials do not work for the separate "Manage subscription" section, where I can actually cancel my membership.

Just know this before giving your credit card details to this company.

25 October 2025
Unprompted review
SelfDecode logo

Reply from SelfDecode

We're so sorry we're only seeing this now — we sincerely apologize for the delayed response and for the experience you had.

We'd love the opportunity to look into what happened on our end.

If any of this is still unresolved, please reach out to our support team (support@selfdecode.com) directly and we'll make it a priority to sort out your subscription and any outstanding billing concerns. We appreciate you taking the time to leave this feedback, and we're sorry we didn't do better.

Rated 5 out of 5 stars

From Chronic Fog to Full Recovery

Since I can remember, I've been dealing with health issues, from brain fog to debilitating fatigue. With SelfDecode, I was able to identify two very rare genetic variants. I brought these findings to my functional medicine doctor, and we figured out a solution to my problems. It was life-changing. It's also perfect for biohacking, as I was able to pinpoint what I was deficient in. I highly recommend SelfDecode.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

No panel and no response

I live in Germany and ordered a panel from Selfdecode almost four weeks ago. No idea if it has been shipped and when it is supposed to arrive. The customer support has not responded to my previous emails. Guess they don’t care about the customer after all. I’ll definitely get my money back.

14 August 2025
Unprompted review
SelfDecode logo

Reply from SelfDecode

We're so sorry we're only seeing this now, and we sincerely apologize for the delay in responding to your emails at the time — that's not the standard we hold ourselves to.

We completely understand how frustrating it is to have no visibility on your order, especially after reaching out to us multiple times. International shipments can take longer, but you should never be left without a response or tracking information.

If this is still unresolved, please contact our support team directly and we'll look into your order right away. We're sorry for the poor experience and hope we still have the chance to make it right.

Rated 5 out of 5 stars

I've been a member of Self Decode for a…

I've been a member of Self Decode for a few years now. Self Decode was the second DNA company I'd tried and I am quite thrilled with how Self Decode runs the company. I'm a bit of a geek, so it's been wonderful being able to read as many reports about myself and my DNA as much as I want, about anything I want to know, which is helping mitigate the myriad of imbalances that can come up for a menopausal woman. In the reports, not only do they have the science, but they include ways to counter the imbalance, like suggesting a certain type of exercise, supplement, anything that will alleviate or correct what's going on. I love that part. I find Self Decode has integrity and is accountable for their actions. I appreciate this very much in the company. Everyone is very helpful. I'm very happy with Self Decode.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Answers for your health

I have had serious medical issues throughout my life and was put up for adoption at birth. By uploading my raw genetic data to SelfDecode I was able to figure out the real reasons behind a lot of my health issues. The best part is that Self decode gives practical solutions for the gene mutations I have that really helped to improve my health.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Tool for Health, Lifestyle & Mental Performance!

As an epigenetics coach and mental performance trainer, I am absolutely thrilled with SelfDecode. The DNA kit and the reports that follow go far beyond standard analyses – this is deep, meaningful insight.

What impresses me most are the AI-driven recommendations, which provide targeted answers to individual health and performance questions – whether it's sleep, concentration, stress resilience, or nutrient needs. It feels like a personalized consultation backed by solid science.

The detailed gene descriptions, including individual variants and their implications, are clearly and thoroughly explained. They allow me to derive precise and actionable recommendations for my clients. A major advantage is the ability to log lab results, lifestyle factors, and even supplements, making the analyses even more accurate and comprehensive.

SelfDecode takes genetics to the next level – transforming raw data into practical, usable knowledge. For anyone seeking to systematically improve their health, mental strength, and performance, I can give a clear and enthusiastic recommendation.

👉 Suitable for motivated individuals and interested beginners – but I highly recommend discussing the results with an experienced guide who is well-versed in holistic medicine and epigenetic connections. That way, the full potential of this information can be safely and effectively put to use.

1 July 2025
Unprompted review
SelfDecode logo

Reply from SelfDecode

Hi, Ralph! Thank you so much for your thoughtful and enthusiastic review! We're honored to receive such high praise from someone with your expertise. It’s incredibly rewarding to hear that our platform is helping you deliver deeper, more targeted insights to your clients. Our goal is to make advanced health insights both accessible and actionable, and it’s wonderful to see that reflected in your experience.

Thanks again for your endorsement and for being part of the SelfDecode community. We’re proud to support professionals like you in advancing personalized, science-based health.

Rated 5 out of 5 stars

The best investment in your health!

After trial and error for many years with various foods, supplements and regimens, I decided to go ahead and get my DNA done. I chose Self Decode after reading and comparing them to other companies. It was the best decision! I'm thrilled with the actionable information and suggestions I'm getting based on my DNA and health data. Amazingly, they suggested one supplement that even I hadn't heard of yet and I just ordered it.
You won't regret your decision to work with Self Decode!

30 June 2025
Unprompted review
SelfDecode logo

Reply from SelfDecode

Thank you for your review!

Rated 5 out of 5 stars

Amazing

The only real biohacking you can do is based on your blood and genes. Thank you so much for making me a healthier person. Sabine

14 June 2024
Unprompted review
SelfDecode logo

Reply from SelfDecode

Thank you for your review, Sabine!

Rated 5 out of 5 stars

SelfDecode’s information is outstanding…

SelfDecode’s information is outstanding One day in the future, this testing will be standard analysis for people because it will give them a metabolic advantage in viewing their deficiencies or potential deficiencies based on their genetic expression. It would be best to test teenagers to prevent conditions and disease. However it’s never too late Great service and experience

12 June 2025
Unprompted review
SelfDecode logo

Reply from SelfDecode

Thank you for your review, Carl!

Rated 5 out of 5 stars

Extremely Useful, Comprehensive, and Outstandingly Caring with a Personal Touch

First, their customer service is superb. It amazes me how caring and personal they are—something that isn’t common nowadays. Secondly, the platform is top-notch; it offers a vast amount of information and the ability to track your blood tests while providing customized advice based on DNA and blood test results, making it incredibly useful. However, there is still room for improvement. For example, I found that the recommendations and actionable insights could be refined further. Additionally—and this might be my main complaint with SelfDecode, which I still highly recommend—I understand the need to monetize the platform, but I can’t help but feel that it over-monetizes its features.

1 April 2025
SelfDecode logo

Reply from SelfDecode

Hi, Nelson! Thank you so much for your compliments and thoughtful feedback! We're truly grateful for your kind words about our customer service and platform.

We also really appreciate your constructive insights. Improving the clarity and impact of our recommendations is an ongoing priority, and feedback like yours helps guide that process. Regarding monetization, we understand your concerns and are actively working to strike a better balance between sustainability and user experience.

Thanks again for your support and for recommending us!

Rated 5 out of 5 stars

Take control of your life w SelfDecode!

I joined Selfdecode back in 2017 and love going into the DNA data! The site gives you reports aligned with your genetics that can guide you to feel great! I refer this to those who want a trusted source to look into their genetics to learn how best to live! Take control of your life!

4 June 2025
Unprompted review
SelfDecode logo

Reply from SelfDecode

Thank you for your review!

Rated 5 out of 5 stars

DNA-based recommendations - supplements, food, lab blood work

I have refered to it regularly over the past few years to get new DNA-based reports, upload my bloodwork results (PDFs), etc. The bloodwork results are displayed on a dashboard. Easy to understand with actionable recommendations - supplements, food, lifestyle changes, etc. It is particularly useful in that the results show if you are in the lab's "normal range" but are actually sub-optimal and what to do about it.

4 June 2025
Unprompted review
SelfDecode logo

Reply from SelfDecode

Thank you for your review, Tom!

Rated 5 out of 5 stars

Huge amount of information and keys to…

Huge amount of information and keys to research multiple health parameters. If you want to learn more about your DNA health search no more - SelfDecode is simply the Best!!! Thank you Joe and your team! I love your podcasts too!

22 April 2025
Unprompted review
SelfDecode logo

Reply from SelfDecode

Thank you for your review, Natalia! :) This truly made our day. We are glad to hear you're enjoying all the information on SelfDecode and Joe's podcast, too.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look