An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... See more
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
Company replied
Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... See more
Company replied
Company details
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- info@selfimed.com
- selfimed.com
3.8
Great
253 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Would highly recommend this company as…
Would highly recommend this company as they are friendly, professional and compassionate 🙏 the refund process was self explanatory and straight forward and the staff are very welcoming, always putting the needs of the customers first 😊 I will be recommending them to anyone in need of support _ they are amazing and deserve more than 5 stars ⭐
9 February 2026
Unprompted review
Reply from SelfiMed UK
Thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your support and are delighted to hear that our team was able to assist you in a professional and caring manner. Your recommendation means a great deal to us, and we remain committed to providing the same level of service to every customer. Thank you again for your trust in SelfiMed UK.
Amazing customer service and quick…
Amazing customer service and quick delivery
3 February 2026
Unprompted review
Reply from SelfiMed UK
Thank you for your kind review.
We are delighted to hear that you were pleased with our customer service and the speed of delivery. Your feedback is greatly appreciated and encourages our team to keep delivering a high standard of service.
Kind regards
The SelfiMed UK Customer Service Team
Reply from SelfiMed UK
Thank you for your review.
We are glad to hear that everything went as planned and that your experience met your expectations. We appreciate you taking the time to share your feedback.
Kind regards
The SelfiMed UK Customer Service Team
Reply from SelfiMed UK
Thank you for your review.
We are pleased to hear that you were satisfied with our service. Your feedback is appreciated and helps us continue to provide a reliable experience for our customers.
Kind regards
The SelfiMed UK Customer Service Team
quick despatch & great service
Order was despatched quickly and delivery was smooth. Customer service was excellent! Will definitely be using them again in future.
19 January 2026
Reply from SelfiMed UK
Thank you for your excellent feedback.
We are delighted to hear that your order was despatched quickly, delivery went smoothly, and that you were happy with the service you received. Your comments are very much appreciated and motivate our team to maintain high standards.
We look forward to supporting you again in the future.
Kind regards
The SelfiMed UK Customer Service Team
Reply from SelfiMed UK
Thank you for your kind review.
We are pleased to hear that you are happy with the machine and accessories. Your feedback is greatly appreciated and helps other customers shop with confidence.
Kind regards
The SelfiMed UK Customer Service Team
Incollect product delivery of CPAP Machine
We contract delivery of CPAP Machine Resmed S9, but actual delivery is just water chamber only,
14 January 2026
Reply from SelfiMed UK
Dear Mr Soejima,
Thank you for your feedback.
We must respectfully but clearly correct the statement made in this review.
You did NOT purchase a ResMed S9 CPAP machine. The product you personally selected, paid for, and confirmed at checkout was a ResMed S9 H5i Heated CPAP Humidifier without Water Chamber, SKU: REC1159NN01. This item is an accessory only and not a complete CPAP device.
For full transparency, the exact product you ordered can be viewed here, including its full title, description, images, and pricing:
https://selfimed.com/products/resmed-s9-h5i-heated-cpap-humidifier
The item delivered fully matches the product ordered. There was no delivery error or incorrect shipment. Unfortunately, this appears to be a misunderstanding at the time of purchase rather than a fulfilment issue.
Publicly stating that an incorrect product was delivered is therefore factually inaccurate and unfairly places responsibility on our business. As a medical equipment supplier, such statements cause direct reputational harm.
We kindly ask that you amend or remove your review to accurately reflect that an accessory was ordered in error, rather than an incorrect delivery having occurred.
We remain available to assist should you wish to purchase the correct CPAP machine in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Nathan,
Thank you very much for your kind words and for taking the time to leave us a review. We are pleased to hear about your positive experience and truly appreciate your support.
If we can be of any assistance in the future, please do not hesitate to contact us.
Kind regards,
SelfiMed UK Customer Support
Fast delivery
Fast delivery. Item as expected. Good communication. I am very happy
24 January 2026
Unprompted review
Reply from SelfiMed UK
Dear Rajib,
Thank you for taking the time to share your feedback. We are pleased to hear that your order arrived quickly, the item met your expectations, and that our communication was helpful.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Peter,
Thank you for your feedback.
We note your review and would like to clarify that your return request was accepted and your refund was processed promptly and in full, in line with our returns policy.
If there were any remaining concerns or aspects of your experience that you felt were unresolved, we would have welcomed the opportunity to assist you directly. Our customer service team is always available to help resolve issues quickly and fairly, and contacting us first often allows concerns to be addressed without delay.
We remain available should you wish to discuss any aspect of your order further.
Kind regards,
SelfiMed UK Customer Support
Great product and fast service...
12 January 2026
Reply from SelfiMed UK
Dear Bosko,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with both the product and the speed of our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Hayley,
Thank you very much for your kind feedback. We are delighted to hear that you found our staff helpful and appreciated the range of medical equipment we offer.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Part of my order was missing
Part of my order was missing. I requested help twice by the chat app and by email and have had absolutely no response after 48 hours. I've paid for two items and only received one. Very poor customer service.
15 January 2026
Unprompted review
Reply from SelfiMed UK
Dear Quentin,
Thank you for your feedback.
We acknowledge that part of your order was initially missing, which we regret. As soon as this was brought to our attention, the missing item was dispatched promptly and has since been delivered, fully resolving the issue.
We always aim to address any concerns quickly and professionally and appreciate the opportunity to put things right. We hope this resolution reflects our commitment to customer service and may be taken into consideration when reviewing your experience.
Kind regards,
SelfiMed UK Customer Support
I wa satisfied with what I saw.
19 January 2026
Reply from SelfiMed UK
Dear Amagbor,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with what you saw.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Mrs Nokukhanya Dube-Gwebu,
Thank you very much for your feedback. We are pleased to hear that you were satisfied with our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Arcadius,
Thank you for your feedback. We are pleased to hear that you found our support prompt and helpful.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
very prompt delivery
very prompt delivery. clear and continuous communication from delivery team. Happy with the buy
14 January 2026
Reply from SelfiMed UK
Dear Customer,
Thank you very much for your feedback. We are pleased to hear that your delivery was prompt and that the communication throughout was clear and consistent.
We appreciate your support and are glad you are happy with your purchase. We look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Everything just straight forward and…
Everything just straight forward and easy. I had asked a west coast Canadian company about this a month ago, they were still asking questions so I looked elsewhere and you came up trumps in 30 minutes, thanks.
Tony
12 January 2026
Reply from SelfiMed UK
Thank you very much for your kind feedback, Tony. We are pleased to hear that everything was straightforward and that we were able to support you quickly and efficiently. We appreciate your trust and look forward to assisting you again in the future.
Excellent service
Excellent service, easy order and quick and safe delivery of fragile parts which were well packed.
The product was new, exactly as described. All in all excellent service.
7 January 2026
Reply from SelfiMed UK
Thank you very much for your excellent feedback. We are pleased to hear that you found the ordering process easy, the delivery quick and secure, and the product exactly as described. We appreciate your trust in SelfiMed UK and look forward to supporting you again.
Fantastic service and perfect product
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days).
Called for help and the team was amazing. They were so friendly and polite. To fix my mistake, they spent extra to get my order to me ASAP.
Really appreciated their help. The assistant on the phone was fantastic.
Product itself is also 10/10.
Highly recommended! Great company that cares.
29 December 2025
Reply from SelfiMed UK
Thank you very much for your fantastic feedback. We are delighted to hear that our team was able to assist you quickly and resolve the delivery issue, and that you were satisfied with both the service and the product. We truly appreciate your recommendation and your trust in SelfiMed UK.
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