selfmade.com/en-gb Reviews 1,308

TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

1. Be aware ..these are unmarked pattern pieces. 2. Notches are tiny so you need to study the pieces 3. Positive note....pieces are of a woven tissue...so durable 4. I found instructions lackin... See more

Company replied

Rated 2 out of 5 stars

The pattern it I bought is not quite as described: the pattern is for a different top so the picture on the site isn’t what I can make following the kit’s instructions (I’ll just use you tube instead... See more

Company replied

Rated 1 out of 5 stars

Really poor customer service. I placed an order for a Christmas table cloth in the middle of November. I’m still waiting for it to arrive. They have supposedly sent out another one but that took a... See more

Company replied

Rated 4 out of 5 stars

My delivery of viscose linen was quick and efficient. I am pleased with the quality of the fabric and matching threads. I didn’t give it 5 stars because the package arrived with holes in it and the co... See more


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2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I am delighted with my purchase and I…

I am delighted with my purchase and I think it arrived in only four days at the busiest time of year for parcels! I knew exactly where it was throughout it’s journey. Most impressive. I look forward to other purchases from Stoff & Stil. I would (indeed have ) recommend this firm!

29 December 2020
Rated 5 out of 5 stars

Tulle order

I ordered tulle and it arrived as required promptly and as seen on the screen. Good quality

22 December 2020
Rated 5 out of 5 stars

No issues

The order was perfect, and the material I ordered very nice. The only issue was the delivery, it took really long, but maybe that was just because if christmas approaching. Will definitely use them again!

22 December 2020
Rated 5 out of 5 stars

Polyester cones

I purchased polystyrene cones to make Christmas trees. These came well packaged. Delivery was longer than I expected but I'm putting that down to Christmas.

18 December 2020
Rated 3 out of 5 stars

Arrived on time but instructions are…

Arrived on time but instructions are not very clear I am afraid to start making my bag because of this

17 December 2020
selfmade.com/en-gb logo

Reply from selfmade.com/en-gb

Dear Jan

Thank you for your response on Trustpilot.
Please do not hesitate to contact us if you have any questions on customer service
tel.: +44 333 1559 855 or info@stoffstil.co.uk

We look forward hearing from you again

Best regards,
STOFF & STIL



Rated 3 out of 5 stars

Took longer to be delivered than I…

Took longer to be delivered than I would of expected

16 December 2020
selfmade.com/en-gb logo

Reply from selfmade.com/en-gb

Dear Customer,

We are sorry for the trouble you had regarding delivery of your order.

Due to Covid-19 restrictions and lock down, we experience longer delivery due to extraordinary delays with our delivery partners.

Please do not hesitate to contact our customer service if you have any questions. Email: info@stoffstil.co.uk / Phone: +44 333 1559 855

Best regards,
STOFF & STIL

Rated 1 out of 5 stars

Really poor customer service

Really poor customer service. I placed an order for a Christmas table cloth in the middle of November. I’m still waiting for it to arrive.
They have supposedly sent out another one but that took a long time and they have no way of speeding up the process...
Would not recommend!

14 December 2020
selfmade.com/en-gb logo

Reply from selfmade.com/en-gb

Dear Customer

Thank you for your review on Trustpilot.

We are very sorry for this very unfortunate situation. As we have informed you in our mail correspondence, we experience longer delivery due to delays with DHL and GLS.

Please contact customer service for further information regarding your order:
info@stoffstil.co.uk / phone: +44 333 1559 855


Best regards,
STOFF & STIL

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