SelfridgesReviews 

Very short returns Christmas, returns need to be completed by 2nd January and I only got the item back on New Years Day. Tried to return on 3rd January and customer services were so unhelpful and advised 2nd January was already extended Christmas return and there was no flexibility with this.

Disappointing customer service from a company that I expected better from.

Very Short Returns period - Purchased items for Christmas gift, the returns window closed for Xmas on the 2nd January, this is not mentioned at the point of purchase, items are not on sale, one day after and they will not process the return or offer an exchange. Expensive designer mistake, purchasing direct would have been much wiser choice. Wouldn't recommend or order with selfridges again in the future.

Placed an order and paid for nominated delivery a few days before Xmas. Delivery was delayed multiple times and missed Xmas. Never arrived so I just asked Selfridges customer support to return from DPD.

When they got it back from DPD they offered a partial refund! Did DPD eat some of the order?! Phoned and spoke to the most useless customer support person who couldn't do basic maths, and asked me how much I want back. Why do I need to figure that out?

Just buy anywhere else! What a waste of time, money and stress.

I ordered a box of dates from Selfridges as only UK place . Came with torn up ripped tissue paper . Not nice at all . Got through to a person who said eventually system down call back . I did SAME woman again system down . Mmm . Then after about 9 emails !!!!! Each ending hope you have a nice day 🤬🤬🤬🤬. All I wanted was another couple sheets of their tissue paper to wrap it up nicely . A quick easy solution . But no. Was told if I bought something else and paid for gift packaging I’d could use that . REALLY !!! In the end I said I give up ! Don’t buy from them . Mr Selfridge will be turning in his grave . But to be honest they must see the reviews and don’t care . Be very aware when you buy online . They don’t care . AT ALL

Honestly, stay away from these people. I bought a bag just before Christmas and was told that it would not be included in the sale. Shortly after, the price was reduced by £140. When I complained that the item had been mis-sold to me, they refused to do anything about it. Absolutely disgusting.

Would give zero stars if I could.
Such a disappointing online Xmas ordering experience.

Placed an order for a Xmas hamper delivery to our family in the Republic of Ireland on 25th November. Specifically chose a hamper that could be delivered outside of the UK and to ROI. It was due to be delivered on Friday 19th December so perfect timing.

Received an email on Thursday 18th December to let me know my Xmas order had been cancelled and I would be getting a refund. Definitely not enough time to rearrange anything else in time for Xmas.

As a business if you can't fulfil a Xmas delivery service don't do it! I'll stick with Fortnum and Mason, M&S or Amazon next time.

Absolutely Superb Service from The Magnificent Selfridges.
I order a Jellycat gorgeous rabbit and it has arrived swiftly beautifully wrapped as a Christmas present for my granddaughter

You can always rely on Selfridges for Top Dollar products and service.

Keep up the fantastic work!!
Merry Christmas to the Top Team

I searched online to purchase my daughter a Ralph Lauren jacket for Christmas which is sold out in most shops. I found one left on Selfridges site and one left on another less reputable site. Despite, the other site selling the jacket with 20% off, I decided to purchase via Selfridges believing it was a more trustworthy option. I was relieved when I found and paid the £500 for the jacket, as this is my daughter’s only request for Christmas. I then got an email a day later saying my order has been cancelled. I would expect a company like Selfridges to have an understanding and confidence in their stock before allowing purchases to be made. I now can’t purchase the other one I originally found at 20% cheaper as their last item has now gone too but least this is advertised on their site. I can’t even look for another now as my transaction is still ‘pending’ 4 days after my purchase was cancelled, therefore the funds aren’t accessible to me to make another large purchase. Sent an email to customer services, no response. Called customer services only to be told that I just need to wait 3-5 days for my money to be available. No apology or understanding at all. Just told to enjoy the rest of my day…great, thanks to Selfridges I have no Christmas present for my daughter or the money to buy one!!!

I paid for Selfridges plus last May and have used the service four times. It's been a complete waste of money as the delivery either doesn't show up, or is delayed (rather than the promised next day delivery).

Customer service online, is appalling - have spent days and repeated email requests looking for the simplest of things. Shame on Selfridges.
I am shocked that this so called luxury retailer is satisfied to treat its clientele with such disdain.

No matter what others say about Selfridges (mostly competitors' fake bad reviews), it is always my favourite place to go to / or for online shopping. So many to choose from with reasonable prices.

I visited Selfridges London recently and was deeply disappointed by how inaccessible and unsupportive the store is for people with disabilities. The entrance doors are extremely heavy, and using them left me in further pain. Staff members nearby did not offer any assistance.

I also urgently needed the toilet, but the staff kept directing me to a different floor even after I explained my disability and the difficulty I was having. The disabled toilet I was sent to has apparently been out of use for years, which is unacceptable for a store of this size and profile.

Selfridges may pride itself on its customer experience, but they fall far short when it comes to supporting disabled visitors. My visit was stressful and uncomfortable, and I hope they take accessibility seriously and improve their facilities and staff training.

Tried ordering Ugg slippers for Xmas on Black Friday offer, as I’d ordered before years ago I couldn’t place an order without my password, clearly now forgotten so tried the reset password link and waited for 4 days for an email to reset this, no link nearly 1 week later and slippers sold out… no one is invincible these days Selfridges up your game and look after your customers

What has happened to selfridges customer service? I can normally rely on a really quick dhl delivery to Switzerland in 2-3 days, it’s been 12 days and I’m yet to receive any courier information. I’ve been online with customer services 3 times over this week and they cannot give me any information and keep telling me to wait 48 hours while they investigate with Skynet. I’m now thoroughly fed up having been told the same thing again for the third time that I will have to wait 48-72 hours to probably hear nothing again and that they need to fully investigate. The parcel is clearly lost so give me my refund while you investigate!! I expected better, much better!!

From this page I see I am not alone

Checked available stock beforehand and then placed an order. Payment taken for £164. Shortly after, an email, sorry your item is out of stock. Quickly checked stock and saw the same item in a different colour. Requested to send the 2nd option instead. Sorry this is out of stock. 3 days later still waiting for a refund. Checked with Selfridges webchat. Agent introduced herself, so not the bot. Asked about my refund. Then sent a canned response saying cannot check as we have technical issues. The point of my review is don't order anything and make a payment, before using some type of contact to check stock. The website is a disgrace.
I asked them to update there stock availability. She responded, yes we will as soon as the new stock arrives!!! She just didn't get it!. Still waiting for my refund! Will never shop here again. Not worth the hassle for something that should be so simple.

shipped with defected item, the refund voucher only can be used in 1 transaction, it means you can only buy an item which is more expensive than before, it is RIDICULOUS.

If i could give them a 0 i would bought candle and perfume expensive ones only recieved candle all
The evidence sent them to show my box was tampered with and still no help whats so
Ever never shop there again

I have made 15 phone calls this week about a single order that has been repeatedly mishandled by Selfridges. Two separate team leaders, Jack and Eric, made clear promises that have not been honoured. Jack assured me I would receive follow-up emails and guaranteed dispatch by today — neither of which happened. Eric later promised to have my order dispatched today and to waive payment due to Selfridges’ own failings, but this was also not upheld.

Despite everything, I was told the “final response” from Head Office is a £25 voucher (which I’ve been informed cannot be used toward the purchase) and dispatch tomorrow instead of today.

This situation has caused significant distress to my 8-year-old autistic daughter, for whom the item was intended. I have emails, call recordings, and receipts evidencing the repeated failures, and I’ve asked Selfridges to review these calls and forward them to Head Office — something they have also failed to do.

I have now formally escalated this to the Executive Office. It’s deeply disappointing that a retailer of Selfridges’ reputation has allowed such poor communication, broken promises, and disregard for customer wellbeing to continue unchecked.

Purchased size 34 Sandro dress but received size 36 instead. There was not tag to the dress which made me question if the item was authentic or used. I contacted customer service and was told me I could return. However to my surprise refund was rejected initially and then decided to refund me. However I didn't get the full refund. This was really a scam! Firstly they sent wrong size, secondly no tag to dress. This is BIG RED FLAG! I bought from selfridges many times but now I questioned if the items are genuine and if they sent wrong size, they wouldn't refund in full. This is not fair trade. I have no faith in Selfridges anymore. NEVER BUY FROM SELFRIDGES!

SHOCKING COMPANY! Sold me a speaker worth 299 which had stickers on it. Then waited 10+ days for them to reject my return & ask to send the item back...
Lovely stuff...complete lack of care and consideration!!
Disgrace...

Christopher at MAC bullring Birmingham 4/10/25.
Made my day by helping match and recommend foundation and blush and primer and brush.
He made my face up and even touched in my eyebrows.an asset to your company. I bought all products.
And enjoyed my simple red concert in the evening. Thank you Christopher.