Selina Finance Reviews 

621
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and case managers for being extremely professional, friendly, and supportive throughout the entire loan application journey. People note that the service is remarkably fast, efficient, and straightforward, making it very easy to understand different financial options and secure funds quickly. Some reviewers were not happy with unexpected loan declinations, unexpected hard credit searches, and unhelpful customer service interactions from certain advisors. A few consumers also mentioned feeling rushed during phone calls, receiving blunt emails, or facing frustrating communication issues regarding the status of their requests.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a fast and efficient process from... See more

Customer service

Consumers find customer service to be positive, highlighting professional and helpful staff who keep them... See more

User experience

People report positive experiences with user experience, highlighting a simple and straightforward process... See more

Response time

Reviewers highlight positive aspects of response_time, consistently praising the fast turnaround and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another. They offered fair advice th... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and... See more

Company replied

Rated 5 out of 5 stars

Have to say from start to finish each and every member of the team kept things simple and easy. You can tell Chloe actually cared for my personel circumstances and had everything in hand, and... See more

Company replied

Rated 5 out of 5 stars

We wanted a loan to convert our garage into a habitual room. Selina finance came to our rescue with a very competitive interest rate with low repayments to meet my affordability. Darcy and Chloe dea... See more

Company replied


Company details

  1. Non-bank financial service
  2. Mortgage Lender

Written by the company

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Contact info

4.8

Excellent

TrustScore 5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(621)

260 reviews in the last 12 months

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Rated 5 out of 5 stars

What a fantastic experience with Selina…

What a fantastic experience with Selina finance, it was great experience from start to finish, I was little nervous about whole idea to get loan but once I started my journey it was quick and easy, big thanks to Jack, Natalie, Sam and Charlie, great team,Jack who started my application and rest finish my application, I received my funds in time so recommend to everyone, Selina finance is best in business, big thanks to Selina finance 👍

13 February 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Such an easy process

Really easy process which completed much quicker than I expected. The Selina team were very communicative and efficient from start to finish.

12 February 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Chloe and Darcie 5 stars

Chloe and Darcie made things so much easier, always keeping us updated on the progress of our loan. Highly recommended

6 February 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Excellent and swift service

We wanted a loan to convert our garage into a habitual room. Selina finance came to our rescue with a very competitive interest rate with low repayments to meet my affordability. Darcy and Chloe dealt with our package with ease and are very professional and friendly to talk to. The whole process took around 8 days from first initial contact of receiving the funds.
Everything went without a glitch and we couldn't be happier with the service we received. A massive thank you to Darcy and Chloe 👍
If you are looking for a secured loan then I fully recommend Selina Finance.

4 February 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Top class service

Everyone at Selina was extremely helpful, I spoke to a few different agents and they were all helpful, polite and professional. Process was very quick and easy. Really pleased with the service.

6 February 2026
Unprompted review
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Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Professional, friendly service

I would totally recommend Selina Finance to anyone wanting to borrow money. From my first phone call to receiving my funds i found the whole process straightforward and very professional. A special shout out to Chloe and Natalie. Both were very friendly, informative throughout and always kept me updated during my application. i was made to feel comfortable and stress free. Thank you :)

30 January 2026
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Quick and easy

The whole process with Selina Finance has been quick and easy. Everybody I dealt with was professional and helpful, clearly explaining what was needed and where in the process my application was. Chloe who I dealt with the most a friendly and engaging - an embodiment of the values of this organisation.

30 January 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Very professional and polite

Very professional and polite. Explained everything you needed to no and made everything very easy to understand. They don’t push or force you to make a decision instantly and let you take the process at your own speed

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Spoke to an advisor called Kayleigh…

Spoke to an advisor called Kayleigh came across as nice to start with didn’t pay me back for a few days had to chase the three times also when she came back with a decision she listened to half the things that I said. What emotion is to her defensive response was all the information is correct from my side that was her opinion based of her own opinion but the fact the matter is the figure she gave me one of the figures that I spoke about and not the items that I mentioned that’s the fact not your opinion, my love but if you wanna be defensive and defend yourself and pretend you’re doing a great job you go for it hunny . Well, you failed to listen correctly. Quite frankly, I don’t want to deal with people that aren’t able to listen. Especially with things like this attention to detail is key . And Ashley mentioned at the beginning of her comb she seemed so proud about Trustpilot well really happy for you but I’m one of the people that’s not happy. Defend yourself all you want to I told you my intention what I was doing you still continued to go ahead with a quote, including those things and I’ve actually already followed through with what I said I was doing and done it already so had you had the conversation today and listen to me rather than just talking about what you’ve done or what you’ve made an opinion of you might have realise that effing changed in one day. Good luck to you

23 January 2026
Unprompted review
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Reply from Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for. Based on our records, I can see that a member of our Complaints Department has already been in touch regarding your concerns. However, if you would like to discuss this further, please feel free to contact us at 020 4525 2127 or support@selinafinance.co.uk

Rated 5 out of 5 stars

Very quick

Very quick, friendly and efficient

21 January 2026
Unprompted review
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Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

More than happt to recommend Selina…

More than happt to recommend Selina Finance. All the staff i spokw with were friendly & always helpful.

Importantly, Selina was quick & efficient in processing our consolidation loan.

Thank you

20 January 2026
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Finances can be stressful

Finances can be stressful. Jack was professional, knowledgeable and took all of the stress out of the process. He listened and was proactive with his advice. I wholeheartedly recommend him

20 January 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Would recommend

I’d never heard of this company before so was a little apprehensive but was recommended to me. Chloe was absolutely brilliant. Friendly and knowledgeable, everything was explained so even I could understand. Would recommend to anyone

16 January 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Extremely happy with how our borrowing…

Extremely happy with how our borrowing was actioned , excellent service and very efficient!! Big thanks ☺️

20 January 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Fantastic experience / service from…

Fantastic experience / service from Selina team from start to finish. Knowledgeable, friendly, proactive staff.

19 January 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Application of loan

Chloe and Gregg was both great at selina finance help with any stupid questions and made the process smooth .
Many thanks

17 January 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Best and quick service

It was very best service and everything went very quickly and smoothly. Case Manager Rick was very supportive. Thanks a lot

14 January 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 1 out of 5 stars

Would not use again nor recommend.

Very unhappy at fluctuating final redemption figures, seemed to depend on who you spoke too.

5 January 2026
Unprompted review
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Reply from Selina Finance

Dear Wendy,

Thank you for your feedback. We're really sorry to hear that you are unhappy with the service from our team. While we can't comment on your specific account here what we can tell you is that we can calculate a redemption figure 28 days in advance and as interest is accrued on a daily basis your redemption figure can change depending on the date you requested the figure be calculated up to.


Based on your feedback we have raised this matter as a complaint and you will hear from our complaints team separately to address your specific concerns.

Kind Regards
The Selina Finance Team

Rated 5 out of 5 stars

Chloe was fantastic to deal with

Chloe was fantastic to deal with, everything was quick, efficient and smooth.

9 January 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Very efficient service

Very efficient service, with friendly staff, simple process and reasonable rates.

9 January 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

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