CollegeFocus Reviews 

SCAM!!! They have $200 worth of textbooks from me (mailed over 6 months ago!) and after several emails back & forth, with nothing but excuses from there each time, now it looks like the company is shut down!! I WANT MY MONEY OR MY BOOKS BACK!!

I sent my book on September. On October, I checked my book's status and it is said that my book came there already. I emailed to them, and they just answered one time that they have not received my book yet due to weather issue. Then, I emailed to them so many times more, but noone replied and I have no information about my book anymore. They actually have my book for free which costs $107. How can I sue them? Please tell me.

I am in the process of filing charges. I sent in 3 books totaling $188. I have emailed them. I received one response stating that they are checking their authenticity. Then a second email stating payment had been issued. That was 5 weeks ago! They are fraudulent and I am going to pursue this issue.

Books marked as received in the beginning of September - order 145547. Tracking on the shipment states the books have been received. No response from CollegeFocus regarding the receipt of books, no payment. I contacted them mid-October and have yet to receive a response regarding the order. It's now November 6th and I have A) no textbooks, B) no response from CollegeFocus and C) no payment for said textbooks. Now it would appear their website is down and I have no way of verifying anything regarding this order. This is a scam of a company - AVOID.

Scammmmmm!!! I sent my book in September. Emailed them and they said they haven't received it due to weather issues. I only live 15 minutes away from this company!!!! It's sunny and beautiful!! Brand new book sent and now they are ignoring my emails!!!

I have used their services more than once, and I have always been quoted honestly and paid promptly.

If I could give 0 star, I would. DO NOT trust this company and all of these fake 5 star reviews. There is no way a company like this would get positive reviews. I sent my book in a month ago and still have not gotten paid. I emailed them 2 weeks after I shipped my book to them and below is the response I received. I waited another 2 weeks and did not receive the money that I was promised so I emailed them again. No response from them because apparently, they have gotten BANKRUPT. How convenient of them to shut down their site after they have scammed the money of so many college students.

CollegeFocus Help help collegefocus.com
Oct 12

to me
Hi,

We were waiting on publisher authentication of your book as it was a possible counterfeit.

Unfortunately, we are currently being told not to communicate with customers until after authentication which we got the other day.

I just hadn’t had a chance to update your order yet - sorry.

Payment will be issued in 3-10 business days.

Regards,

Lisa

Customer Support
https: sellbooks.collegefocus.com
Buy, Sell, or Rent Books

I sold them my book and I just went to check on my order. Now the company has conveniently gone bankrupt. I can't call them because their website is closed.

I want my book back!! 😡😡😡

Sold several old textbooks to them as they quoted top dollar, paid be pretty promptly would recommend.

Do not trust these fraudulent buyers. I sent the book back on October 3rd. They received the book and never sent payment. I emailed them on the 16th and received a reply like many others on here that authentication was needed and they will send a payment in 3-10 business days. Come back to check progress of payment and now they are bankrupt. No book and now no $$$. DO NOT BELIEVE THESE OTHER FAKE ACCOUNTS! LOOK CLOSELY AT THE PROFILE PICS, ONE IS OF JEREMY RENNER!

I began my order on Aug 21. Sent my book in a few days afterwards. Never heard anything so I emailed the help line on September 17. On sept 19 I got a response from Lisa saying it had been received and payment would ship 3-5 days later. Fast forward to the middle of October....never received payment or an email stating payment had shipped. Emailed help line again on the 21st. Never got a response. Website says it went bankrupt?? Worst company I have ever dealt with. Will be contacting BBB in an attempt to at least get my books returned to me.

Collegefocus claimed to go bankrupt and refused payment. I will do all it takes to get my money back from this fradulent seller.

I sent my book back the same day I received my shipping label (August 25). I tracked it and it was received August 31. The FAQs said August returns took a long time to process due to volume, so I waited.
On October 16 I got tired of waiting and asked for an update. I got a response from “Lisa” that same day saying they had to verify the book was not counterfeit and they had heard back and “I just hadn’t had a chance to update your order yet - sorry“ but that I would get my payment in 3-10 business days.
Today it has been 9 so I tried to log into their site to check on the status, and got the message that they are bankrupt and permanently closed. Now I have no money and no book and cannot find a way to do anything about it.

I am very mad, as I sent in my textbook 8/17 for over $100 and still have no received my check. There website is no longer working and I am mad, a broke college student

Mailed in a book on September 25, 2017 and still haven't received payment for it. Their site is shut down now and all links for any contact with this company no longer work. Next time I'll go with Amazon. Getting less for my book is better than getting nothing at all. Fill out a complaint to the Attorney General of Texas so they will compensate consumers who lost due to their bad business practices!!

I received very good service from college focus. They processed all my old books right away and paid me quickly.

I sent my books in early August, and the USPS shows that they were received on August 28th. STILL HAVE NOT RECEIVED PAYMENT (on October 25th). Also, when I emailed them in September, they lied to me and said they had NOT received my book. So, I called USPS and asked them to track down the deliverer of the package. I spoke to this individual first hand, and he (the USPS employee) says that this package was delivered into their (CollegeFocus.com's) hands. Therefore, they lied to me about not receiving the package. Also, it appears now that they're company has been shut down. Good riddance. I don't want any more unsuspecting people sending valuable textbooks to this God-forsaken company. Shame on you, "Lisa". And shame on the rest of the employees at CollegeFocus.com for conning us all. Ultimately, I have lost $100. That's money I was counting on for Christmas gifts. Shame on you.

It took about week to receive my money from when I shipped my book. I will be using this company again. They are legit and professional.

I sent a book that they quoted at $95. My tracking number said it was delivered October 4. After multiple emails and no replies the website no longer even works. I guess I’m out of luck.