Sellics Reviews 260

Reply from Sellics

Nov 27, 2019

Hey Vance,

we are very disappointed to hear about your experience with us and that you feel we could be anything close to fraud. If you have had any call with us in the past (and when you consider the amount of long-term customers we have), it should become apparent though that we are not that kind of company.

We had already refunded all of your payments since the cancellation and are still investigating the root cause of this issue - it is probably related to you having had a Vendor Edition account with us, as well as a Seller Edition account (where we also recently changed our payment service provider). As soon as we get to the bottom of it we will let you know. In any case though you can be assured that we would never charge people wrongly on purpose - that would not be a very sustainable business model in times of online reviews ;) - so we will definitely make this right.

If at any point you want to give us another chance, feel free to remind us about this unfortunate incident and we can come up with a very attractive offer for you!

I hope you can accept our sincere apologies.

David

Reply from Sellics

Oct 23, 2019

Hey Mark,

we are sorry to hear about your experience.

I don't want to make excuses but with our newest Beta features (Profit 2 & PPC Keyword automation) we have an influx of inquiries, as detailed on our status page:
http://status.sellics.com/incidents/m3tw2x7g4n7m
In this period we too have not been happy with the way we were able to support our customers in many aspects. I find it hard to believe we would simply deny an issue though if there is evidence for it - especially on the customer service side we too want those issues to be resolved as quickly as possible, as open issues lead to more bug enquiries, which is obviously something we try to avoid.
With regards to actually doing something about the issue, that is something only our tech team can do, but their task list is and has always been very long, so having to wait a couple of weeks is unfortunately the standard, depending on the severity of the issue. For pretty much any software provider, I would say.

Nonetheless as mentioned we too are not overly satisfied with how things have been going recently on the support front and definitely aim to improve there. I hope you'll give us a chance again in the future - especially if you need to fully automate your amazon advertising (which is of course something H10 doesn't have ;) ).

Warm regards

David

Reply from Sellics

Oct 24, 2019

Hey Jaineel,
we are sorry to hear about this experience with us. At this time we are admittedly a bit "under the weather" trying to manage all conversations that are coming through because of our newly released Profit 2 and Keyword Automation Betas, more about that on our status page:
http://status.sellics.com/incidents/m3tw2x7g4n7m
At the risk of making too many excuses, like any startup experiencing quick growth, it is not as easy to grow our employee numbers at an equal (healthy) pace.
Regarding your actual issue: the Sellics sales numbers are generally not supposed to match with Amazon's dashboard, as they do not deduct returns (unlike Sellics), along with some other reasons mentioned in our help center:
http://help.sellics.com/en/articles/2368787-what-are-possible-reasons-for-sales-differences-between-sellics-seller-central
Apart from that I should point out Profit 2 is indeed still in the Beta phase, so everything is not perfect yet and we are trying to address all issues as quickly as possible.
Apologies again for your experience so far. I'm glad to see you are still with us though and we hope these new features (as well as other things we are working on) will make it up to you going forward!
Regards
David