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Selph Reviews 

71,588
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 528 reviews, reviewers overwhelmingly had a great experience with this company. People love how quickly the testing kits arrive at their door, accompanied by straightforward guidance that makes sample collection wonderfully simple. Users appreciate the professional approach and the detailed medical explanations provided with their test outcomes. A few other people also felt that the extremely fast turnaround times for laboratory results exceeded their expectations completely. Many consumers frequently state they would gladly use this healthcare provider again and confidently recommend it to friends seeking swift medical answers. Individuals often mention feeling greatly reassured by the smooth and efficient experience from start to finish.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the fast turnaround times and reliable medical... See more

Response time

Customers had positive experiences with response time, consistently noting prompt replies and rapid service.... See more

User experience

Reviewers highlight positive aspects of user experience, praising the straightforward and efficient process... See more

Instructions

People report high satisfaction with the instructions, finding them clear, comprehensive, and easy to follow.... See more

Delivery service

Clients share positive opinions on delivery service, expressing great satisfaction with the overall speed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was recently diagnosed after NHS blood test as intolerant to gluten. Used Selph for a second opinion. Both test results corresponded accurately. Worth paying the extra for reliable analysis, as two... See more

Company replied

Rated 5 out of 5 stars

Amazing experience - first time user. What a brilliant company and excellent customer experience. The pricing and process is clear, I received my pack promptly. Sent back at 10am via royal mail an... See more

Company replied

Rated 5 out of 5 stars

The speed and quality of service throughout the 3 years of using Selph has been exceptional. Not one error, highlighting duplicate tests purchasing and refunding without me asking. The results page... See more

Company replied

Rated 5 out of 5 stars

Selph aren't the cheapest but the test I had also had other markers measured if the result was borderline, so worth the small extra if that had happened. Test delivered very quickly and instructions... See more

Company replied


Company details

  1. #2 of 29 best companies in Home Care Service
  2. #1 of 25 best companies in Blood testing service
  3. #1 of 41 best companies in Health consultant
  4. #5 of 30 best companies in Clinic
  5. #1 of 3 best companies in Self service health station
  6. #1 of 45 best companies in Wellness Programme

About Selph

Written by the company

Selph’s personalised tools empower you to become the expert in your own health.

With quick access to your team of scientists, medical professionals and coaches, you’ll always have the individual guidance needed to achieve your health goals and live better for longer.

We offer:
  • Diagnostics and testing
  • Expert knowledge you can trust
  • Holistic, doctor-led assessment
  • Health and wellbeing coaching

We can help with:
  • Gut symptoms
  • Low energy
  • Maintaining a healthy weight
  • Optimising health
  • Diabetes prevention
  • Building healthy habits

Selph works because:
  • We're scientists, doctors and holistic health practitioners so you get the balanced approach to health you need.
  • With Selph, you're not working with an app, or a faceless AI. You're working with real people.
  • We take the time to get to know what makes you, you so you get healthcare that's both personal and personalised.

Your health is yours. It’s unique. There’s no magic pill. No one-size-fits-all test. The challenges you face are your challenges. The goals you set are your goals. It’s our job to find out what works for you, to put you on the right track, and to provide you with the kind of support and guidance you need. You’re not a condition, or a demographic. You’re an individual. A person we’re here to help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

72k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(71,588)

496 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company. I have used other companies for qFIT testing and they are not as good. Selph are well priced and the speed of the results is great.

4 June 2026
Selph logo

Reply from Selph

Thanks a lot for rating Selph with 5 stars Michael. We're pleased to hear you had a quick and straightforward experience with us.

Best wishes,
Tom

Rated 5 out of 5 stars

What a breath of fresh air!

I wrote to Alasdair and he immediately wrote back to me. What a breath of fresh air this person is because instead of taking my money and carrying out numerous tests he explained at length how I should proceed without any intervention from him. I appreciate his advice and I trust him because of his complete honesty. Bless you Alasdair 🌼💛

14 June 2026
Unprompted review
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Reply from Selph

Thank you so much for taking the time to share your feedback with us and kind words. We're delighted to hear that you found the advice from Dr Scott helpful.
We wish you all the best moving forward - thank you!

Kind regards,
Carmen

Rated 5 out of 5 stars

Everything went very quickly and…

Everything went very quickly and smoothly
5 Star

9 June 2026
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Reply from Selph

Hi Peter,

Thank you so much for your 5* review! I'm pleased to hear that everything went quickly and smoothly for you.

Best wishes,
Carmen

Rated 5 out of 5 stars

Excellent turnaround and very helpful report

Not only was my sample analysed quickly, the report was excellent and extremely useful for interpreting the results into useful guidance. Very impressed.

5 June 2026
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Reply from Selph

Many thanks for your feedback and 5* review! So pleased you were happy with our quick turnaround and the doctor's report. Thank you for choosing Selph!

Kind regards,
Carmen

Rated 5 out of 5 stars

Quickest service I have used

Quickest service I have used. Very clear results including lab report. Excellent.

4 June 2026
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Reply from Selph

Hi Sara,

Thank you very much for taking the time to leave us a review. We're so glad you were happy with our service and that you had a positive experience with Selph.

Best wishes,
Carmen

Rated 5 out of 5 stars

Invaluable

Instructions included were very easy to understand. The information received back from the doctor in regards to my blood work was very comprehensive and explained clearly. To have this level of service, support and information is, I believe, invaluable for anyone who is curious and engaged enough, in regards to their health, to want to understand what is going on, "under the hood" and wants to try and pre-empt or mitigate any issues that may arise from test results that may not be as optimal as desired. Within a couple of days, I had my results back and was then considerably well informed, which will enable me to discuss the next steps with my GP. We are still fortunate to get a free ten minutes consultation with a GP and free medical care from the NHS, but in my opinion utilising a service such as Selph can help inform and educate ourselves to enable us to engage more constructively with our medical care providers which could, in turn, improve the health outcome we desire.

2 June 2026
Selph logo

Reply from Selph

Thank you so much for taking the time to share your experience and feedback with us. It's wonderful to hear that you found our service quick, easy and valuable.

Many thanks for your kind words - we really appreciate them!

Warm regards,
Carmen

Rated 5 out of 5 stars

Excellent help desk via email

Excellent help desk via email, always get quick response. Nurse who came was super nice. Results were given which was very helpful, but did find some parts difficult to understand in the report.

2 June 2026
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Reply from Selph

Hi Aval,

Thank you so much for your feedback. I'm glad to hear that you had a positive experience with us. We also appreciate your comment regarding the report. If there's ever anything you're unsure about or would like further clarification on, please don't hesitate to get in touch - our support and clinical team are always here to help!

Best wishes,
Carmen

Rated 5 out of 5 stars

Excellent communication from start to…

Excellent communication from start to finish. I received my detailed blood test report the day after I posted them. Highly recommended!! Thank you Selph 😊.

2 June 2026
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Reply from Selph

Hi Susan,

Thank you so much for taking the time to leave us a review! We're delighted to hear you were happy with the service and had a positive experience. We really appreciate your recommendation - thank you very much!

Kind regards,
Carmen

Rated 5 out of 5 stars

Good smooth process

Good smooth process, would recommend

22 May 2026
Selph logo

Reply from Selph

Hi Mr Webster,

Thanks very much for taking the time to leave us a positive review and your recommendation. We appreciate you choosing Selph.

All the best,
Tom

Rated 5 out of 5 stars

The test was easy to follow

The test was easy to follow and the results were available within two days.

19 May 2026
Selph logo

Reply from Selph

Hi Claudia,

Thank you so much for rating Selph with 5 stars. We’re so glad were happy with our service.

Best wishes,
Tom

Rated 5 out of 5 stars

Excellent service

I ordered the test i required very easily, the next day i received it & returned it then the following day i had my results.
All within 3 days!
Excellent service that i will be using again .

21 May 2026
Selph logo

Reply from Selph

Hi Denise,

Thank you so much for your kind words. I'm so glad to hear you found our service excellent. We're here for whenever you need us again.

Thank you for choosing Selph

Best wishes,
Tom

Rated 5 out of 5 stars

Check Your health

Quick and professional 👌

27 May 2026
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Reply from Selph

Dear Alicja,

Many thanks for rating Selph with 5 stars - we really appreciate it! I'm so glad to hear you found our service quick and professional. Thank you for chosing us.

Best wishes,
Carmen

Rated 5 out of 5 stars

Feedback on clarity and efficiency

You gave clear, concise information right from the start and the instructions were clear and easy to follow.
The results were very quick in being returned which I found fantastic.

8 May 2026
Selph logo

Reply from Selph

Thank you so much for taking the time to share your feedback with us. It's great to hear you found the process clear, quick and easy to follow.

Thank you for choosing Selph!

Best wishes,
Carmen

Rated 5 out of 5 stars

Quick service

Quick service, results received the results after 2 days

21 May 2026
Selph logo

Reply from Selph

Dear Michael,

Thank you so much for the 5* review - it's appreciated! We’re so glad you had a positive experience.

All the best,
Carmen

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very fast results!

17 May 2026
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Reply from Selph

Hi Katy,

Thank you so much for your feedback! I'm so glad you had a positive experience and that our team could help.

All the best

Rated 3 out of 5 stars

Less than I thought for the price

Report was not as detailed as I thought it would be - a yes / no with generic text.Delivery of the packages after ordering was slow. Overall OK but not stellar.

21 May 2026
Selph logo

Reply from Selph

Dear Chanthel,

Many thanks for taking the time to leave a review - it's very much apprecaited.

I'm very sorry that the report wasn't as detailed as you would have liked. As we don't have your medical history, I couldn't add any further detail to the report that would have been meaningful. I have called you to offer you a free consultation with me (gut specialist doctor) to put your results into context and answer any further quetions.

I'm also very sorry that you felt the delivery was slow. You ordered on a Sunday and we despatched your kit using Royal Mail tracked 24 on Monday. I can see that Royal Mail delivered your kit on Wednesay. This is a day later than we would expect. Please accept my apologies for this. As you can appreciate, we sent your kit on time using the delivery method specified at the point of purchase but we don't have any direct control over Royal Mail.

Warm regards,

Alasdair

Dr Alasdair Scott FRCS PhD
Science Director

Rated 5 out of 5 stars

Great service

As always, fantastic service and speedy results. Great company

21 May 2026
Selph logo

Reply from Selph

Hi Emma

Thank you so much for rating Selph with 5 stars. We’re so glad were happy with our service.

Best wishes,
Tom

Rated 5 out of 5 stars

Very efficient and transparent research…

Very efficient and transparent research process. Everything was handled quickly, communication was clear, and I received the results in a short time. Professional service and a very convenient experience overall. I highly recommend working with Selph.

20 May 2026
Selph logo

Reply from Selph

Dear Justyna,

Many thanks for taking the time to share your feedback with us. It's great to hear you had a positive experience.

We really appreciate your high recommendation - thank you so much!

All the best,
Carmen

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