Selwood Products 

Excellent service, ordered a climbing frame 4 days ago all have been delivered. The customer service team answered all my questions with honesty. Would definitely recommend

Just messaged a question at 9.30pm and got all the answers I needed - brilliant response

Ordered the Echo child’s climbing frame which came within 3 days. Very swift delivery and everything seemed well packaged. Unfortunately after opening the first box it was evident that the quality of the timber was substandard. I’ve worked in wood for 35 years so was very disappointed to see parts split, warped, and very rough.
One of the main corner beams had warped by over 1.5 inch and was planed a lot thinner than another part of the same number. Also, the square drive tool for the screws was missing.
Ordered a replacement piece which arrived a week after original delivery.
Don’t be fooled by the images on the website which show quality climbing frames, one of the reasons I ordered from Selwood, it’s not until you get up close that you see the truth.
Be prepared to do a lot of hand work on assembly because holes do not line up as suggested by the manual. And buy some smooth sandpaper to get rid of all the splintered edges and to round off corners. Something that should have been done during manufacture. Last thing I want is my 3 year old grandkids with a handful of splinters. This inevitably takes off the applied stain so will no doubt need re staining at extra cost.
Like I said, I’ve worked in timber for 35 years and now wish I’d spent the £900 on timber and constructed my own frame.
All in all not great quality.

Purchased a Selwood Climbing Frame from Climbing Frames Uk. Product is well worth the £1000 we paid, easy to assemble and the online manual was detailed and loved the video build guides.

Really disappointed in the product we recieved the material was of a really bad standard and when requested for replacement after speaking to the lady who is in customer support she was rude and asked me to return the whole product back instead of replacing it or exchanging some.of the really damaged parts. The product was a climbing frame for kids with slide and swings and you can imaging the disappointment on my kids faces when they first saw the package arrive but unable to set it up as it would have been unsafe with what they provided and then to have to return it back without any subsitute or replacement.
I took it up to the owner who totally had no manners what so ever.
Oh and they also delete negative reviews from their site and social media places so dont trust them.

The courier company they use is cowboys

Paid for a 2 man delivery. A single person turned up, dumped the pallet on the public footpath and left.

We had to ask neighbours to assist my wife (I was working away) to carry it into a safe area on our property

We recently bought our first climbing frame from Selwood. The Online chat was easy and they gave us some good advice on all the options as we wasn't sure which climbing frame to go with. Delivery was on time and the kids love it!

We just finished building our Mint Climbing Frame and couldn't be happier. We did a lot of research and found these to the best price and quality out there. Their live chat service was great as well and we were able to chat with someone during the day and the evenings. Fantastic product and service and it looks amazing in our yard - thank you!

I am so happy with my (my kids) climbing frame! The customer service was fantastic, I love that I could speak to someone on their live chat and get an instant response. Delivery was fast and I am so impressed with the quality! Thank you!!

We recently purchased an Epic Climbingframe from Selwood Products. Having done a lot of research we found that Selwood Products were the most knowledgeable and definitely the most helpful as we weren’t 100% sure which frame would be the best for us. We are over the moon with the quality of the of the frame, value for money, delivery time and the overall service that we received from the staff. Our children are having great fun & never want to come in from the garden! We would highly recommend Selwood Products….thanks for everything!

Great service, quick delivery, good customer service. Quality product.
I would highly recommend if planning to buy a climbing frame

Absolutely brilliant Climbing frame / swing set.Superb quality made to last in all weathers .Kids love it
Would of loved to add pics as I have loads

Ordered an Elan Climbing frame and it arrived within the promised time frame.

On reviewing the inventory we found one panel to have been broken in delivery. However even at 9pm on a Friday night an online agent was able to order the correct replacement and have it out to us in the next couple of days. This is great customer service.

Instructions are really clear and easy to understand and pre drilled holes particularly helpful. Once completed the frame looks great and feels sturdy. A quality piece of equipment that the kids will have for a long time.

We had been planning to buy the largest climbing frame for our three boys since last year and gave them a picture of it for Christmas and then ordered it early January for March delivery. We prepared the area, ordered extra things like lights for them. They were counting down the days until I got a really abrupt email saying Selwood were cancelling my pre order because of Brexit, despite it being placed in January and that they no longer would ship to Ireland. I asked them to look at alternatives like shipping through Northern Ireland or maybe taking the VAT as I have done with my own business so as not to disappoint customers. I couldn’t get anyone on the phone and the chat and email responses were Curt and pointless. I can’t find this frame anywhere else and now have nothing, we were given not a single chance to try and get this shipped.

This company is a scam selwood products provide damaged and unadequete products for children and when we raised the issue the staff were rude and horrendous and they are vile with the way they try to threten you when they see you are unhappy.
Also do not believe any of the positive reviews they leave here as they push random people to do it for them and they also offer free item if you provide them with a positive feedback on trust pilot. They are really a scam and better look somewhere else than forever be traumatized by how horrible the guy and his team are who are hiding behind this business.

We have had a Selwood climbing frame / fort / swing in the garden for about three years and the children have enjoyed it enormously. When it developed a problem with the swing assembly Selwood support spent time analysing the problem and helping us.
In the end we managed to fix the problem and Selwood were very patient throughout.
Given the current Pandemic and the fact that their support team were working from home this was very impressive.

Despite chasing via the automated chat and being assured that the items were on their way (latterly within 24hrs), we’re still awaiting delivery three weeks after initially placing our order.
No reply to phone calls or e-mail.
Two very disappointed children.
Poor.

The offers advertised online are misleading they purposely put the prices up before putting on a ‘sale’. I would avoid this dishonest company.

Purchased this product which was delivered as promised. As per the instructions I did a full inventory on the products. I found at least 16 items that had defects. Now I don’t expect perfection with wood products but I do not expect the poor quality I received. I booked a day off work to build it and wasn’t able to. My kids were disappointed and I lost a days work.

I completed the parts form and was asked to provide pictures which I have. This was to see if the damage was something that was integral to the build, which I take it was the case as they viewed the pics and arranged for the replacement parts to be sent. I was promised that my replacement parts would turn up at a certain time and as yet they have not arrived so I have lost another day.

Really bad, really really bad. A lot of money for poor quality and poor customer service.

Ordering via their website was easy, it arrived on day promised and everything was exactly as described.
Easy company to deal with, would definitely buy from them again