Selwyns Travel  Reviews 

218
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and accommodating nature, making every interaction pleasant and productive. The service provided is frequently described as brilliant and professional, with many people highlighting the seamless execution from initial inquiry to drop-off. Reviewers are particularly impressed with the easy and smooth booking process, noting the responsiveness of the office staff and the flexibility offered. The coaches are consistently clean, comfortable, and well-maintained, often arriving early, which contributes to a stress-free travel experience for various trips, including holidays and school outings. However, some people mentioned a slight issue with a toilet function on one occasion, and a few others reported a driver whose driving style was a concern.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising the drivers for being professional,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the exceptional service from... See more

Booking process

Customers had positive experiences with the booking process, describing it as easy, quick, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing satisfaction and a desire to use the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This weekend we travelled to London, the bus was excellent, clean with WiFi on board. The communication with the office staff was 5* they listened and acted on every phonecall and made our trip go off... See more

Company replied

Rated 5 out of 5 stars

Brilliant service once again. From the initial booking with Sue, everything runs smoothly. We used this trip for families from Liverpool to Chester Zoo. Coach arrived well before booked time, as... See more

Company replied

Rated 5 out of 5 stars

The customer services at selwyns is fantastic, the office staff are brilliant. However it was coach driver Andy who made our trip to Brixham amazing, nothing was too much trouble for him. Everyone on... See more

Company replied

Rated 5 out of 5 stars

We are a group of friends who love going to the races. Over the last 10 years we have organised our own trips many times using Selwyns for our transport. Can honestly say I cannot fault anything about... See more

Company replied


Company details

  1. Tour operator

Information provided by various external sources

Selwyns Travel is a leading coach operator located in North West England, with a enviable reputation for providing quality, reliability and value for money based on over 50 years’ experience.

Selwyns Travel

Written by the company

Selwyns Coach Hire offers a range of transport solutions including corporate, private coach hire, contract services, schools & colleges and group days out planning throughout the UK at affordable prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

218 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(218)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Friends Trips

We are a group of friends who love going to the races. Over the last 10 years we have organised our own trips many times using Selwyns for our transport. Can honestly say I cannot fault anything about the service they provide. From booking the coach with the admin team to the drivers on the day, their communication and customer service is second to none! Always greeted with pleasant friendly staff. Nothing is too much trouble to them, they are faultless! Would highly recommend this company to anyone!

14 October 2025
Unprompted review
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Reply from Selwyns Travel

Ah Alan.. we love you! What a wonderful review to read! You are an absolute pleasure to deal with on every booking and we couldn't ask for better. You always come to us prepared and there's never any issue. Thank you SO MUCH for your continued support, you are one of the reasons we do what we do! Thank you again and we look forward to seeing you next time!

Rated 5 out of 5 stars

I received a fantastic service whilst…

I received a fantastic service whilst organising a company event. I would like to thank Sue who was brilliant, answered every query I had extremely fast and overall made planning this day extremely easy for me!

11 October 2025
Unprompted review
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Reply from Selwyns Travel

Hi Jamie! Thank you for your lovely review. We will pass your thanks onto Sue! Thank you again and we hope to see you again in the future!

Rated 5 out of 5 stars

We travelled from Cheshire to…

We travelled from Cheshire to Birmingham for a Youth Conference with 40 young people form churches in the area and their leaders. The coach arrived on time, was very comfy, clean and in working order. The drive made us feel really welcome. Helped with the loading and unloading of all our bags and bedding. We were kept updated on the journey and was a pleasure travelling with them. I would defiantly recommend and will be using in the future. The sales staff were great too leading up to the event with the changes I kept making. Amazing team.

4 October 2025
Unprompted review
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Reply from Selwyns Travel

Linda, your review was a real joy to read, thank you! Changes and amendments were absolutely no bother at all, as we understand these events take a lot of planning and back and forth but you were a pleasure to deal with and we were just happy to help make the event a success with you and hearing that you had a good experience with us, just makes us so happy. Anytime you need us in the future, just let us know and we will be more than happy to assist! Again, thank you so much for your kind words.

Rated 5 out of 5 stars

We used Selwyns for our dance cjampionship

We used Selwyns to take us to Cumbria for our dance championships this weekend, and the service was brilliant! From the booking process right through to getting us there and back. We nearly had to come back early due to an issue with the camp we were at, and one phone call and they had a bus and driver on standby ready to pick us up early if needed! We really couldn’t have been more thankful for that, otherwise we would have been stuck with young kids with us. Thank you so much for everything. Kristy and Krystalaires Morris

3 October 2025
Unprompted review
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Reply from Selwyns Travel

Hi Kristy! Thank you for your great review! Honestly, when we can help like this and avoid anyone being in a difficult situation, we will do all we can. We understand the stress of having a large group with you, especially when its young children and then your plans or times changing, so we are just glad that we could be there for you! Thank you for choosing Selwyns for your travel and we hope to see you again!

Rated 5 out of 5 stars

Excellent!

Excellent!

Drivers were so helpful and accommodating, and Sue from the sales team was also really helpful

11 September 2025
Unprompted review
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Reply from Selwyns Travel

Lovely to hear that both drivers and office staff were helpful with your booking and could make things that bit easier. Thank you so much for your review and hopefully see you again!

Rated 5 out of 5 stars

Excellent driver

Timings were great. Coach driver was excellent and very helpful when one of our disabled passengers was in the in the wrong location

11 September 2025
Unprompted review
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Reply from Selwyns Travel

Hi Michael, thank you for taking the time to leave us a review. So glad to hear that our driver could help resolve the location issue! Hope you had an enjoyable journey otherwise and that we see you again!

Rated 5 out of 5 stars

We book with Selwyns Travel for our…

We book with Selwyns Travel for our yearly trip to Stratford Upon Avon .
Selwyns Travel are very professional, staff go above and beyond there duties ….. I don’t know if we are lucky but seem to get a new Coach every time we book.
Well done to all recommend 1st class.
Clive Griffiths

6 September 2025
Unprompted review
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Reply from Selwyns Travel

Hi Clive! Ah what a wonderful review! Our staff will always go out of the way to help where possible so its so lovely to see that be recognised. I think we all just want to help give the best experience that we can! Thank you for the kind words and take care till next time!

Rated 5 out of 5 stars

Fantastic Driver

Just a fantastic driver. Helpful, polite and accommodating. Helped with a walking aid we weren't expecting.
Did some amazing driving in some very tight corners, and narrow roads.
Coach was very clean and comfortable.

13 August 2025
Unprompted review
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Reply from Selwyns Travel

Hi Vivien. Your review was lovely to read as we know the drivers face some of these challenges every day and they always get on with it and make it work. We will pass your kind words onto your driver so thank you for this! Hope to see you again soon!

Rated 5 out of 5 stars

Community trip to Llandudno

Great day out, brilliant weather, awful traffic. That being said a great day made better by the ease and comfort of our travel. Brilliant from the off booking so ready and helpful, good price to. Good friendly service. Coach was great comfortable and clean. Will definitely be booking again. Thank you.

17 August 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for your lovely review and glad to hear the awful weather didn't spoil your day! (Sadly the one thing we cannot control!) You were a pleasure to deal with and we will hopefully see you again soon!

Rated 5 out of 5 stars

Trip Feedback

The driver was experienced, patient, and well-mannered. Considering that my trip involved many young adults, he handled it very well. Overall, the experience with Selwyn's Travels was really good.

11 August 2025
Unprompted review
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Reply from Selwyns Travel

Hi Samuel, so glad to hear that everything went well with your travel! Our drivers deal with passengers of all age groups on a daily basis so are well experienced and understanding. We really appreciate your review, thank you!

Rated 5 out of 5 stars

A great service!

The whole process and service - from quotes, communication, to the travel (including drivers and coach provided) is efficient, helpful and very professional. Always reliable and competitive as well!

14 August 2025
Unprompted review
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Reply from Selwyns Travel

Hi Andrea, AMAZING REVIEW - Thank you! Glad that we are ticking the right boxes for you and your travel requirements. Always happy to help where we can and review like this let us know we are doing things right. Thank you again and you know where we are if you need anything.

Rated 5 out of 5 stars

Professional service from the initial enquiry to the drop off

Professional service from the the initial enquiry through to the drop off. Competitive rates for a quality coach and very helpful driver. Added touches here and there made a big difference, driver looking after an ill guest and restocking the onboard drinks cooler, returning some lost property at no charge the next day, being extra friendly and responsive in all communications. We will definitely be using Selwyns again, I can't recommend them enough!

21 August 2025
Unprompted review
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Reply from Selwyns Travel

Hi David, thank you for the amazing review! We try and do as much as we can to make sure your travel with us is as smooth and enjoyable as possible so for that to be recognised is a real thank you. We would be delighted to see you again and hope its not too long until we do! Thank you again for your kind words.

Rated 5 out of 5 stars

Brilliant service once again.

Brilliant service once again.
From the initial booking with Sue, everything runs smoothly.
We used this trip for families from Liverpool to Chester Zoo.
Coach arrived well before booked time, as always coach was immaculate. Driver so friendly, very accommodating and great with our families.
I have been booking coaches with Selwyns for my current group and a previous one for approximately 20 years now and always found them a brilliant company to deal with.
Always my first port of call when looking to book coach travel.
Very reasonable rate of hire.

29 July 2025
Unprompted review
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Reply from Selwyns Travel

Hi Eddie, thank you for your lovely review!! Always an absolute joy to work with you and your passengers so hearing your feedback was a treat, thank you! We look forward to seeing you soon!

Rated 5 out of 5 stars

The service was excellent

The service was excellent, the price good and bus driver was great. Everything ran smoothly.

3 August 2025
Unprompted review
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Reply from Selwyns Travel

Wonderful to hear, thank you for your review!

Rated 5 out of 5 stars

All good.

The coach turned up on, Arrive at destination on time, and the drivers were friendly.

8 August 2025
Unprompted review
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Reply from Selwyns Travel

Great to hear this Wotan, thank you for your review!

Rated 5 out of 5 stars

Selwyn's provides great service

Selwyn's provides great service. The drivers are friendly and helpful and know the routes. The coaches are clean, comfortable and well-maintained. The office staff makes my job easy in planning trips for our clients!

22 July 2025
Unprompted review
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Reply from Selwyns Travel

Thank you April! Always a pleasure! You know where we are if you need anything. Take care!

Rated 5 out of 5 stars

Excellent service and everything went according to plan

The driver arrived early and the trip to Chester Races was perfectly executed by Selwyns, the driver explained exactly where to meet for the return trip, I would certainly recommend.

26 July 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for the review and recommendation Justin! Really appreciate it and hope to see you again soon!

Rated 4 out of 5 stars

Driver was very helpful and…professional

Driver was very helpful and professional,the trip was on time and smooth.
The only criticism was the toilet odour in the seating area on the way out, but okay on the way back I take it the driver sorted

9 June 2025
Unprompted review
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Reply from Selwyns Travel

Hi Peter, thank you for your review and glad everything went well and ran to time for you. Sorry to hear about the odour on the outward leg of your journey. We do always try and maintain the highest level of cleaning so our apologies that this was an issue. We will pass this feedback onto our Operations Manager who will ensure all drivers are reminded of the importance of first impressions! Thank you again for your valued feedback.

Rated 5 out of 5 stars

Coaches clean and tidy when we boarded

Coaches clean and tidy when we boarded. Drivers were pleasant and approachable. Safe driving on both Coaches. One Driver Derek, called us the next day to say he had found some glasses. He returned them to us. Amazing service

12 June 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for your great review! Glad Derek could assist in getting the glasses back to you! He's a lovely driver and would do anything for you, we are proud to have him! Thank you again and we look forward to seeing you next time!

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