Sembo.dk Reviews 2,595

Good ticket at a great price and quick process through the whole purchase chain.
One thing was that I never received a confirmation e-mail, so I contacted customer service, where Freja was an absolute star and made sure I got what I needed, and spotted the mistake I made along the way.
All in all, great service!

Great customer service! All questions were answered politely and quickly. Thank you!!

Very responsive customer service. Answered all my questions through telephone and email. I had a problem in my e-ticket as the luggage allowance has been mentioned lower than what I have paid. Therefore , DTF settle the payment I had to pay extra in the airport. Highly recommend, a reliable service provider.

Customer service is excellent! There was a issue with the website while adding luggage but they helped me with it. 👍

We booked flight tickets for a vacation in the US some 2 months ago. However, our plan changed and we needed to changes our return date.

First I called DTF and talked to Johnny, who gave me good advice and asked me to send an E-mail.
Therefore, I wrote a mail to DTF and received a very swift response from Oliver stating that we could certainly change dates and he also provided an alternative.
It turned out that we need to adjust this a bit - but again the answer was very swift and helpful.
Thus within a very short time, we had new tickets for our return flight - without any problems at all!!

This was a VERY pleasant experience and certainly makes we list DTF as a very good option when booking travel.

We booked our two weeks hoilday in Mallorca looked so professional and was just a scam.
We got all the emails and ref numbers only to receive an email saying we had cancelled the hoilday thru the app.
We never cancelled our hoilday at all.
Then then said they would contact the other parties to see if they could re-instate the booking .
We managed to get the other companies email witch they replied within hours
All they said was the booking was cancelled by them and couldn’t get involved.
They told me it was them.
Please Don’t Book your holidays with this company they are all so called DTF Travel as well as Sembo
All they do is pass the buck we never asked for a refund all we wanted was our hoilday sent them copies of our flight tickets witch was still live they had us £787
And guess what the cancellation fee was £787 total rip off Don’t use them there sister company is Stenna-line ferries

I called dtf travel after an absurdly bad experience with Lufthansa's own customer service. I got hold of Freja, who was absolutely one of the most service-minded and nice people I have talked to for a long time. Great understanding of my helplessness and frustrations regarding my situation with Lufthansa. She solved my problems in a short time and sent me an email with further links and help. Huge thanks to her!

Best customer service ever!

Something was wrong with the website, and I had severe problems with payment when I tried to book the tickets. I called DTF's customer service and Kelly provided me with the best customer service ever. I was in contact with her for several hours while we both worked quite hard to solve the issues. She called me back twice and sent me updates on the process on email - she has been a true angel. Without her great and very professional assistance I am not sure that I would have succeeded in booking the tickets for our travel to the other side of the Earth. A big shout out to Kelly, and I can strongly recommend anyone to book their tickets at DTF.

Good service and help from the employer Siri.

So I needed help to change the departure time for my ferry home to Gothenburg. And spoke with Freja at the Stena Line customer service number. She was extremely helpful, kind and patient.
Even when i needed to call back and confirm the changes I made. She stayed on the line through the whole ordeal. Truly exceptional all across the board.
Thx, Freja!

You have refunded our Open ticket without informing us???!!
Extremely disappointing and lack of understanding customers right.
We had the right to Book our ticket until May and you refunded it in February without letting us know?

What a wonderful experience booking something through DTF customer service, obsoletely awesome service by Siri with details of adding luggage, information for stroller etc, felt like handheld. Would sure go back to DTF :-)

Fantastisk good service. Freja was very helpful and kind.

We had some initial problems with a changed booking that was not working for my travelling group, but thanks to Freja at customer services, everything was put right again :)

We had to move the ferry departure from friday to saturday and the service provided from dtf travel ( Freja ) was great and quick 😁 Big 👍🏼

Carmen was very helpful, and she did everything that we had talked about. And always with a smile 😃

Johanna made my experience very well. I made a wrong booking, but she was able to help me make it right.

I never got my money back. And it is more than a year ago that I canceled my flight because of Covid. I have written many times and now they have stopped answering me. NEVER by DTF-travel! They are not credible!!!!

Don't use it.
I booked flight tickets at DTF Travel. Airline cancelled my plane, and the only available alternative is the next day. I have therefore requested full refund, but instead DTF Travel has charged 495 DKK fee to process the refund.

This is NOT ok.
It must be possible according to the EU law to get the full refund, if plane was cancelled by the airline.

DTF Travels saying is "More than just a booking".
Agree. It's a complete f... up!