Sena Furniture Reviews 

903
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and polite, making every interaction smooth and completely stress-free. People are also genuinely delighted with the wide range of unique choices, stunning design, and solid build quality of the furniture. Though some customers experienced longer wait times for delivery than initially expected, the delivery drivers took great care bringing items inside. A few people also noted occasional issues with damaged parts or items arriving with minor defects that required some extra attention and time to resolve.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the furniture as stunning,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is well made,... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient communication and quick arrivals.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

Users describe positive interactions with service, highlighting the friendly and professional assistance they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Beautiful unit for my living room took a wee bit longer for delivery than expected But when arrived was put together very quickly only downside was shelfs were damaged when loading van from... See more

Company replied

Rated 5 out of 5 stars

We ordered a Flora Oak TV stand from Sena just after new year, not expecting delivery for a while, when Mark called to say it was on its way. Despite the terrible weather he made it here, keeping us u... See more

Company replied

Rated 5 out of 5 stars

Genuinely unique range of products. Customer service and delivery were top-notch, helping me carry a heavy sideboard up some stairs when they really didn't need to. Would recommend to anyone.

Company replied

Rated 5 out of 5 stars

What a postive experience dealing with Sena Furniture. I first reached out of the website chat and got a human rather than a bot and found the item I wanted was in stock and even more amazing, I could... See more

Company replied


Company details

  1. #178 of 396 best companies in Home Furniture Shop
  2. #93 of 211 best companies in Decoration and Interior Design Store
  3. #116 of 244 best companies in Home improvement shop
  4. #64 of 114 best companies in Interior designer
  5. #2 of 4 best companies in Outlet

Written by the company

Welcome to Sena Furniture, where timeless design meets exceptional craftsmanship. For over 10 years, we’ve curated a stylish, diverse collection of modern furniture and decorative accessories that transform houses into homes and spaces into statements. Renowned for blending innovation with elegance, our pieces are frequently specified by Europe’s leading interior designers, architects, and tastemakers - a testament to our unwavering commitment to quality, creativity, and forward-thinking aesthetics. ___________________________________________________________________ At Sena, we believe furniture should be more than functional - it should inspire. Whether you’re furnishing a cosy apartment, a sprawling villa, or a chic commercial space, our bespoke and ready-to-order collections offer creative solutions tailored to your vision. From sleek, minimalist sofas to bold, handcrafted statement pieces, every item in our portfolio harmonises beauty, durability, and comfort. Explore our curated range of luxury home décor, including lighting, ornaments and bespoke cabinetry, designed to elevate every corner of your living experience. ___________________________________________________________________ Why choose Sena? 🔹 Collaboration First: Our knowledgeable team partners with you to bring ideas to life, offering expert guidance on materials, layouts, and emerging trends. Need a custom design? We specialise in tailor-made solutions that reflect your unique style. ___________________________________________________________________ 🔹 Human-Centric Care: In a world of chatbots, we stand apart. Every interaction-whether by phone, email, or in our showroom-is with a real person. No AI, just genuine expertise and warmth from our team. ___________________________________________________________________ 🔹 Award-Winning Service: From seamless delivery to white-glove assembly, we’re committed to exceeding expectations at every step. ___________________________________________________________________ Trusted by design professionals and homeowners alike, Sena Furniture is more than a brand i it’s a partnership in exceptional living. Join thousands of satisfied customers who’ve turned to us to redefine their spaces, and discover why we’re a go-to destination for modern, functional, and sustainable design. ___________________________________________________________________ Explore our world-class collections today-your dream space awaits. ___________________________________________________________________ P.S. Loved your Sena experience? Share your story in a review! Your feedback fuels our passion to innovate and inspire.

Sena Furniture

Written by the company

We are here to make your home beautiful!
Discover trend-forward yet timeless furniture for home and office—online or in our Huntingdon Showroom. From biophilic accents to modular workspaces, our collections blend style with adaptability. __________________________________________ Why Sena? ✨ On-trend & Customisable: Limited-edition drops + classics that evolve with your taste. ✨ Seamless Experience: Shop online, in person, or book a free design consult. ✨ Sustainable Heart: Ethically crafted, planet-friendly materials. ______________________________________________ Transform your space with pieces that spark joy and function. Visit us in Huntingdon to touch, test, and create—or explore online for instant inspiration. P.S. Follow us on Instagram for styling tips, sales, and new arrivals!

We deliver our furniture throughout the UK for free

If you are interested in delivery outside the UK - contact us, we will find a solution!

If you are interested in delivery outside the UK - contact us, we will find a solution!
Discover trend-forward yet timeless furniture for home and office - online or in our Huntingdon Showroom. From biophilic accents to modular workspaces, our collections blend style with adaptability. _________________________________ Why Sena? ✨ On-trend & Customizable: Limited-edition drops + classics that evolve with your taste. ✨ Seamless Experience: Shop online, in person, or book a free design consult. ✨ Sustainable Heart: Ethically crafted, planet-friendly materials.

Contact info

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Unique Finds Only at Sena

Shop distinct styles available only at Sena’s collection

4.7

Excellent

TrustScore 4.5 out of 5

903 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(903)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service, good quality furniture

I ordered the Eris 1 TV stand. I was keen on a quick delivery and found it easy to liaise with the company via the Chat service. It was delivered less than a week later. The delivery company was brilliant, giving continuous updates regarding where they were and when to expect them. They delivered the unit to my room of choice. I opted for the self assembly option. I assembled the unit on my own so it took me much longer to complete than suggested but I found the procedure fairly straightforward overall. Just take your time and lay everything out before hand. The unit was actually very well packed so no issues with any scratches or damage. I even managed to get the doors aligned exactly which has often been an issue with self assembly in the past. The unit is solid with a lovely wooden top. My only slight issue is with the lighting. I would have preferred a warm light rather than a cool white light. That is something I may change myself if it continues to annoy me. Otherwise everything else was great. I would highly recommend this company.

4 July 2025
Unprompted review
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Reply from Sena Furniture

Thank you so much for taking the time to share your detailed and wonderful review! We're delighted that you're happy with your Eris I TV stand and that our chat service, delivery team, and assembly process met your expectations.

Your feedback about the LED light temperature is particularly valuable and will be shared with our product development team. We truly appreciate customers like you who provide such comprehensive feedback - it helps us continue improving our services.

Thank you again for your recommendation, and we look forward to serving you again in the future!

Best regards,
Sena Team

Rated 5 out of 5 stars

Really great

Really great, stylish furniture and well manufactured, so assembly was very easy. Have now purchased another piece of furniture as we liked it that much.

3 July 2025
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Reply from Sena Furniture

Thank you! Thrilled you love the style, quality, and easy assembly—we’re honored you chose us again! 😊

Best wishes,
Sena Team

Rated 5 out of 5 stars

What a great company to find

What a great company to find! I was about to order a display cabinet from a competitor and stumbled upon Sena Furniture accidentally. It saved me £250!! The same cabinet was £649 including £79 delivery. Sena was around £400 with FREE Delivery. The competitor was a six week wait. Sena delivered to Aberdeen the next day. Speaking to Sebastian and Marika was a pleasure. Managed to change the colour of my cabinet with ease. Amazing can’t recommend highly enough - Mark the driver was in time and good fun. Thank you will definitely use again

25 June 2025
Unprompted review
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Reply from Sena Furniture

Thank you! Delighted you discovered us and saved £250 with our free delivery and next-day service to Aberdeen! Thrilled Sebastian and Marika nailed the color change, and Mark kept things lively. Your trust means everything—see you next time! 😊

Rated 5 out of 5 stars

Had the choice of flatpack or assembled…

Had the choice of flatpack or assembled for you,most are flatpack which i did not want so having a choice,was perfect,came when stated,placed exactly where i wanted,delivery man removed all packaging and took away with him,perfect service i would certainly buy from again 100%.thank you sena.

25 June 2025
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Reply from Sena Furniture

Thank you so much for your glowing review! 🎉 Thrilled you loved the assembled option - our team takes pride in hassle-free delivery (shoutout to the crew for nailing the setup!). Delighted everything arrived smoothly and left you smiling. Can’t wait to welcome you back!

Warm thanks,
The Sena Team

Rated 4 out of 5 stars

Neptune highboard

I bought the Neptune highboard.. and paid extra to have it delivered fully assembled. Communication was great, and was expecting a delivery at the beginning of February…. However due to my location - north east of Scotland, it took another 4 months to get it delivered … apart from the painful wait, the product is beautiful and I was delighted with the delivery- fully traceable and the quality of the board…. So I am finally a happy customer :)

26 June 2025
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Reply from Sena Furniture

Thank you so much for your kindness and patience—it means a lot! 🌟 Delivering to the stunning but remote corners of Scotland can sometimes throw us a curveball (who knew logistics had a dramatic side?), and we’re deeply sorry the wait tested your resolve. But wow—your positivity and trust through it all? Truly inspiring.

Thrilled the Neptune highboard finally arrived and stole your heart! It looks absolutely stunning in our minds’ eye, and knowing it’s settled into your space beautifully makes every hurdle worth it! 🥂

Best wishes,
Sena Team

Rated 5 out of 5 stars

Outstanding furniture and customer service at Sena

We have purchased furniture and accessories for our home from Sena, for many years and have always been impressed with the quality of the items and the excellent customer service.
When we decided to convert one of our spare bedroom to a walk-in wardrobe, it was the obvious place to go and once again, Sebastian at Sena did not disappoint. We sat down and discussed what we were looking for and he then created a CAD drawing of what it would look like in situ, both internally and externally. We discussed finishes and fitments and once agreed, we only waited a couple of weeks for the furniture to be available for fitting.
Sebastian and his team came out and fitted the wardrobes and drawers, which included a wraparound corner wardrobe, paying particular attention to levelling and spacing to ensure the perfect result.
We couldn’t be more delighted and would have no hesitation in recommending Sena to anyone.

20 June 2025
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Reply from Sena Furniture

Hi there! 🌟 Thank you for trusting Sena with your home projects over the years—we’re so grateful for loyal customers like you! Sebastian’s passion for turning visions into reality (CAD magic included!) and his team’s precision with every hinge and level truly shines through in your walk-in wardrobe. We’re thrilled it’s everything you dreamed of!

Your recommendation means the world. Can’t wait to help with your next home transformation!

Warm thanks,
The Sena Team

Rated 5 out of 5 stars

Found this company online and from


Found this company online and from ordering to receiving the furniture customer services were excellent
Furniture very good quality and the styles we could not find elsewhere
Highly recommended

24 June 2025
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Reply from Sena Furniture

What a joy to read your review—thank you for taking the time to share your experience! 🌟 We’re delighted our team could make your journey seamless, and it’s especially rewarding to hear our designs stood out as “unfindable” elsewhere (music to our designers’ ears!).

Warmest thanks,
Sena Team

Rated 4 out of 5 stars

Quality furniture. Maybe pay extra for assembly if you can afford it.

Quality furniture definitely a cut above IKEA, etc. Assembly took two of us. Visual instructions for assembly were fairly clear, though some written support at some points could have been useful. Two furniture items were supposed to come with lights, but these were not in packaging and I had to request these which came promptly. Dropped one star for this, plus order took longer than expected.

23 June 2025
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Reply from Sena Furniture

Thank you so much for your thoughtful feedback! We’re thrilled to hear you find our furniture a cut above—it means a lot. 🛋️✨

We appreciate your notes on the assembly process and will work to enhance our instructions with clearer written guidance. Our sincerest apologies for the missing lights and unexpected delays; we’re glad these were resolved swiftly, but we’ll tighten quality checks to ensure this doesn’t happen again.

Your insights help us improve, and we hope to wow you next time!

Warm regards,
Sena Team

Rated 5 out of 5 stars

Gloss White TV unit

We ordered a TV unit from Sena as their range was interesting and modern. They kept us informed about delivery with regular updates right up to the final delivery.
Happy with the unit it looks great and is sturdy.
Had a follow up call to check on our experience so impressed with the service I received.

19 June 2025
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Reply from Sena Furniture

Thank you so much for your kind review! We’re thrilled you’re loving your new TV unit—its modern design and sturdiness make it a standout piece, and we’re delighted it’s working perfectly in your space.

Your shout-out about our delivery updates and follow-up call truly brightened our day! We strive to make every experience smooth and transparent, so this feedback is music to our ears.

Hope to welcome you back soon!

Warm regards,
The Sena Team

Rated 5 out of 5 stars

Good customer service

Good customer service. Good packaging and arrived in good condition.

18 June 2025
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Reply from Sena Furniture

Thank you so much for your kind review! We’re delighted your order arrived safely and that you’re happy with our service. Your feedback motivates our team to keep delivering our best. Hope to welcome you back soon!

Warm regards,
Sena Team

Rated 4 out of 5 stars

Looks really good! Takes a while to assemble

I needed a sideboard for my narrow hallway and this was just what I needed. It has lots of storage for shoes and fit just right and looks good too. Furniture arrived within 3 weeks of placing my order. It was a pain to assemble and I think there’s instructions could be clearer and simpler but I managed to put it together after a few hours. I would also say that I wish the partitions were easily adjustable but looks good overall

16 June 2025
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Reply from Sena Furniture

Thank you for your feedback!

We’re thrilled the sideboard fits your space and arrived on time. We apologise for the assembly challenges and unclear instructions.

Best wishes,
Sena Team

Rated 4 out of 5 stars

No issues with the company as service &…

No issues with the company as service & delivery have been excellent. It may have been worth mentioning in the description of the fire I chose that the temperature could not be changed and that the burn time therefore is only an hour per litre of bio ethanol fuel and this is all the fire will fill to. Fire is lovely but disappointed that it can’t be regulated.

17 June 2025
Unprompted review
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Reply from Sena Furniture

Thank you for your feedback! We’re glad you’re enjoying the fire’s design but apologise for the oversight regarding temperature regulation and burn time. We’ll update the product description to clarify this. Most bioethanol fires are designed for ambient heat, with fixed flame settings for safety, hence the 1-hour burn time per litre.

We’re here to help if you need further support.

Best regards,
Sena Team

Rated 5 out of 5 stars

Excellent and proactive service fast…

Excellent and proactive service fast delivery and very helpful. I ordered a display cabinet and it is really good. Mark gave me 5% refund because prior placing the order I joined the mailing list and the 5% email came late. All round great experience and very helpful.

11 June 2025
Unprompted review
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Reply from Sena Furniture

Thank you so much for your glowing review! We’re thrilled you’re happy with your display cabinet and that Mark could swiftly sort out the 5% refund for the mailing list delay—he’s a star at ensuring every detail counts!

It’s wonderful to hear your experience felt seamless, from our proactive service to the speedy delivery. We pride ourselves on going the extra mile, and feedback like yours motivates our entire team.

Enjoy your beautiful new cabinet, and we’d be delighted to help again whenever you’re ready!

Warmest regards,
Sena Team

Rated 5 out of 5 stars

Great piece of furniture

Great piece of furniture. Very modern and sturdy. Looks great.

16 June 2025
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Reply from Sena Furniture

Thank you so much for your kind words! We’re thrilled to hear you’re loving your new furniture—especially that modern design and sturdiness (our team works hard to nail both!). It’s wonderful to know it looks great in your space.

Your feedback truly brightens our day! If you ever need another standout piece, we’d be honored to help. Enjoy your new furniture for years to come!

Warm regards,
Sena Team

Rated 1 out of 5 stars

Here we are 1 full week later and still…

Here we are 1 full week later and still no refund as promised. You have until Monday to correct this or I will start recovery proceds

13 June 2025
Unprompted review
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Reply from Sena Furniture

Thank you for your patience. We sincerely apologise for the delay and any frustration caused. We processed your refund on June 6th, refunds typically take 5-7 working days to reflect in your account (excluding weekends and bank holidays).

We kindly ask you to check your account again by tomorrow. If it still hasn’t appeared, please reply here or contact us directly so we can investigate further.

We value your business and appreciate your understanding. Rest assured, we’re here to resolve this promptly.

Please accept our apologies.

Sena Team

Rated 5 out of 5 stars

It took a long time to find a dining…

It took a long time to find a dining room sideboard we both liked the look of. Thankfully when the unit arrived it looked just as good as in the online photos. We took advantage of having the unit assembled before delivery which made our lives a lot easier! The unit was delivered when expected and with care.

4 June 2025
Unprompted review
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Reply from Sena Furniture

Thank you so much for taking the time to share your lovely feedback! We’re thrilled to hear that the dining room sideboard was worth the wait and lived up to its online appearance – we work hard to ensure our products look just as stunning in your home as they do on our site!

It’s wonderful to know our pre-assembly service made the process easier for you, and that the delivery team handled everything with care and punctuality. We’ll be sure to pass your kind words along to the team – they’ll be delighted to know they contributed to your positive experience.

Thank you again for choosing us. We hope you enjoy many happy moments around your beautiful new sideboard, and we’d be honored to help with any future home needs!

Warmest wishes,
SenaTeam

Rated 3 out of 5 stars

Customer service needs improvement

Our order was delayed for months and the most frustrating part is they failed to keep us updated. I kept emailing or calling and was given false expectations that were frequently not met. In the end they got the message and kept apologising but I hope they improve their customer communication. Delays happen but you should keep me updated not force me to keep chasing.

We also paid extra to have the product built, when it got delivered they were unable to place in room on first floor. Driver said we should have been asked which floor but that never happened. If your going to sell a service to have that product delivered think about where the customer will want the product located. With flat pack you can move the parts up and construct but once it's assembled it's awkward and very heavy to move.

Whilst the product is as expected there were too many operational issues for me to recommend them, hopefully they improve.

8 June 2025
Unprompted review
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Reply from Sena Furniture

Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustration and inconvenience caused throughout this process. You’re absolutely right – the delays, lack of communication, and delivery oversight are entirely unacceptable, and we take full responsibility for letting you down.
We deeply regret not keeping you updated proactively. Delays are sometimes unavoidable, but we acknowledge that forcing you to chase us repeatedly compounded the stress. We’re implementing a new tracking system to provide real-time updates via email/SMS moving forward.
We apologise for not confirming the delivery location in advance. Our team should have asked about floor placement before assembling the product, and we’re revising our process to ensure this is mandatory for all future orders.

While we’re glad the product itself met your expectations, we completely understand why the operational issues have left you unable to recommend us. Your feedback is invaluable, and we’re using it to overhaul our training, communication, and delivery planning.

If you’re open to it, we’d appreciate the opportunity to discuss this further directly. Thank you for your patience, and we hope to earn back your trust in the future.

Warm regards,
Sena Team

Rated 1 out of 5 stars

Avoid

Avoid! I ordered a bed in march and was told it would take around 2 weeks for delivery, it's now the 28th of MAY and still don't have a delivery date. I've tried to email and call but no reply and they don't answer the phone. I've never had to deal with such an incompetent company.

28 May 2025
Unprompted review
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Reply from Sena Furniture

We sincerely apologise for the unacceptable delays and lack of communication you’ve experienced. After investigating your order, we regret to inform you that our supplier failed to meet their obligations, causing this delay and hindering our ability to provide updates. This is not the standard of service we aim to deliver, and we’ve terminated our partnership with them as a result.

To resolve this, we’ve processed a full refund for your payment, as discussed previously. We deeply regret the frustration this has caused and are implementing stricter supplier vetting to prevent such issues in the future.

Thank you for bringing this to our attention, and we hope to rebuild your trust in future.

Rated 4 out of 5 stars

The tv stand is amazing comes…

The tv stand is amazing comes assembled. The driver brought it in and placed it exactly where I wanted. Put the tv back on the stand. The quality is great, good gloss finish. The reason I gave it a 4 star is only that I had to call them for an update otherwise this is a great tv stand

20 May 2025
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Reply from Sena Furniture

Thank you for your feedback and the 4-star rating! We’re delighted you love the TV stand’s quality, gloss finish, and that our driver ensured a seamless delivery and setup.

We sincerely apologise that you had to reach out for updates—this isn’t the experience we aim for, and we’ll improve our communication process to keep customers informed proactively.

Thank you for choosing us, and we hope to exceed expectations next time!

Best wishes,
Sena Team

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