Senergy Direct Reviews 

560
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with the overall service. Customers frequently praise the professional and knowledgeable staff for arriving promptly on schedule and explaining every procedure clearly to ensure complete understanding. People also appreciate the exceptionally helpful support team and the clean, tidy work environments consistently left behind after the installations are completed. However, some people mentioned experiencing initial equipment faults or performance issues, requiring additional follow-up visits to get everything running properly. Others noted occasional minor scheduling delays or having to chase information regarding the efficiency of their newly installed panels.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and extensive... See more

Service

Consumers find service to be positive, highlighting prompt appointments and efficient execution. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the management and support as efficient... See more

Product

Reviewers mention ambiguous feedback about product performance, highlighting both successful installations... See more

Quality

Users describe satisfaction with quality, reporting that the work was carried out well and completed to a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Young and extremely capable staff. No problem too big. Very efficient management who follow up any problem. First class service . If you are thinking about investing in solar energy and saving mone... See more

Rated 5 out of 5 stars

Engineers arrived on schedule, and detailed their assigned tasks as ordered. They took care to work in a tidy manner and were polite at all times. On completion of their assigned tasks they took tim... See more

Rated 5 out of 5 stars

Isaac who came round in the first instance to check my system took his time and explained everything. The fitters Chris and Tate l found had a personable manner, took their time in explaining everyth... See more

Rated 5 out of 5 stars

The engineer, Chris, was on time, polite and did an excellent job leaving the area clean and tidy. He also pointed out an anomaly between the front and rear optimisers. (Photographed and sent to serv... See more


Company details

  1. #16 of 54 best companies in Solar Energy Company
  2. #13 of 31 best companies in Solar Energy Contractor

Written by the company

Senergy Direct specialises in designing and installing the latest solar PV and solar battery storage. With over fifteen years of experience and thousands of installations behind us, it’s easy to understand why homeowners and businesses throughout the country are choosing Senergy Direct to help them go green. Our installations come with an insurance backed guarantee for added peace of mind. We are MCS Accredited nationwide installers of renewable energy systems. We have built a reputation for both quality and reliability and pride ourselves on being one the of the leading renewable energy installers in the country. We’re proud to be a ‘Solar PV Installer and Contractor’ Winner and a Commended ‘Small Scale Project of the Year’ with the Greater London Energy Efficiency Awards 2020/2021. We also have 0% Finance offers available and are pleased to add that Senergy Direct works with Octopus Energy who have an amazing range of different tariffs that coincide with our specific products in mind and meet our high standards. For more information on how we can help, please visit our website or feel free to contact us directly for friendly and professional advice. We look forward to hearing from you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

560 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(560)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First service

Arrived at the agreed time. Work completed as required and engineers polite and answered my questions when asked

18 February 2026
Rated 4 out of 5 stars

Service

Turned up on time, knew what he was doing, job completed and all debris taken away.
Polite and a pleasant individual.

3 February 2026
Rated 5 out of 5 stars

Synergy Battery

Simon was on time and quickly started fitting the battery. he was knowledgeable, neat and tidy. he answered all my question, sometimes dumb questions, with patience humour and accurately. p ho[pr we will meet him again. thank you Simon.

5 February 2026
Rated 5 out of 5 stars

Dependable Solar Energy Company

Whilst after previous poor experience with solar energy providers, we have found Synergy’s advice and recommendations to be sound backed up and demonstrated by their solid and effective customer service.
They understood both our concerns and nervousness after previous experience from rogue traders as well as the need to protect the initial investment and enhance our solar energy system..

The experience of supplying and fitting equipment was both timely and fuss-free.

31 January 2026
Rated 5 out of 5 stars

my first point of contact was jon

my first point of contact was jon who went through everything in detail with no pressure. I took some time to think about what i was buying and as promised jon gave me a call back on a pre arranged date when i went ahead with my maintenance package. After that everything was handled by the office, contract sent over and site visit organised. Payments taken and plan put in place all within i think a week

27 January 2026
Rated 5 out of 5 stars

Very efficient!

Very efficient!! Exactly on time. Nick was very polite and positive. Showed us the effect of cleaning the panels, before and after.
Good show from start to finish!!

22 January 2026
Rated 5 out of 5 stars

Batteries

Can't fault the service so far. Quoted and fitted within 48 hours but only had the batteries installed a couple of weeks ago.
So far they have all been very helpful, now we have to change our tariff to cheap overnight energy but hopefully all will be good.

9 January 2026

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