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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality of the products, noting that the clothing is well-made from high-quality materials with expert craftsmanship. The fit is frequently described as perfect, with many appreciating the custom tailoring that accommodates individual body shapes and preferences. Reviewers also consistently praise the customer service for being very responsive and having a strong culture of delighting customers, often going above and beyond to ensure satisfaction. However, some customers also noted issues with the ordering process, experiencing long lead times and receiving incorrect items. A few other people also felt that the product quality was poor, with materials described as cheap and the fit being consistently wrong even after multiple alterations. Some reviewers were not happy with the customer service, mentioning unhelpful responses and a lack of flexibility with returns for custom items.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly praising the custom fit and high quality of the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high-quality materials,... See more

Order

Consumers find the ordering process to be ambiguous, with many expressing dissatisfaction over long wait... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Service

Users describe ambiguous interactions with service, with some reviewers praising the fantastic service and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I came across the brand and found the fabrics and design nice for the price. I wanted a better fit for myself so I did all they asked and the shirts came and didn't fit. This is where the quality of... See more

Rated 5 out of 5 stars

They made me a suit perfectly fit for me which isn’t easy as my weight was 15-20 pounds less than my initial measurements. My first try on revealed that my initial suit was too big. Just by sharing so... See more

Rated 5 out of 5 stars

Sene does several things very well. First, and most important, their clothing is well made (and tailored) of high quality materials by expert craftsmanship. The fit process, though not real time, is t... See more

Rated 5 out of 5 stars

I just got the Sene Studio pullover and it is hands down one of the most comfortable pieces I’ve ever worn. The fit is perfect, the fabric feels high quality, and the attention to detail is obvious fr... See more


Company details

  1. Fashion designer
  2. Men's clothes shop
  3. Ladies' clothes shop

Written by the company

Sene is making sizeless clothing possible for everyone.


Contact info

3.8

Great

TrustScore 4 out of 5

267 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delighted at the service

I was anxious as all my suits are custom and the sene approach is novel and uses limited measurements. I was impressed with the suit and shirt that arrived for a first fit status. This was when Sene shined and we quickly responded to the fit improvements required, remade the suit and delivered a quality cut suit. I whole heartily recommend Sene because they stayed responsive until I was completely satisfied.

8 June 2023
Unprompted review
Rated 5 out of 5 stars

From the fit to the fabric choices

From the fit to the fabric choices, Sene is a top notch choice for folks who appreciate a good fit! I have purchased a number of items from Sene in the last year including a pair of Tech chinos, Air Jeans and two shirts. The chinos fit perfectly outside of the box on the first try. The jeans required a second attempt, which Sene completed with no hassle.

Sene is a great alternative for folks who have struggled to find their fit in traditional box stores. For me, short and boxy, Lulu ABCs had the right fabric but I could not find a fit to match my frame. Sene brings the same Japanese technical fabrics with a custom approach that is tailored to me. As a business traveler, this combo of tech and fit is utmost essential.

4 May 2023
Unprompted review
Rated 5 out of 5 stars

Quality, Service and More. Big Fan!

Start to finish, Sene has been amazing. I had a few pieces previously but this was my first true custom round. Suit and a couple of shirts. The suit we perfect right out of the box. The shirt needed to be redone, which they did so well. It's amazing how well things fit despite never interacting in person. With that said, every customer service interaction was quick, friendly, professional and all promises kept. Highly recommend!

31 May 2023
Unprompted review
Rated 5 out of 5 stars

I live in Miami and decide a few years…

I live in Miami and decide a few years back I was taking suits out of my closet. From someone who loved wearing suits it was a hard decision. The decision was due to the weather. As a realtor I spend a lot of time driving and outside. Showing up hot and wrinkled was not a good look. Found Sene Studios and received my first suit a few weeks ago. The sizing process and customer service is awesome. The suit did come a little big. They offered to send it back or have a local tailor fix it. I went with the latter and was given a credit. Needless to say after wearing it once I placed an order for an additional suit. If you like suits but not the wrinkled feeling, the dry cleaning, and maintenance this is perfect.

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Wow! Great suit. Great process.

Wow! Great suit and process. I’m a fit guy and have always bought made-to-measure suits. I decided to try Sene because of the performance material. I am more than satisfied with the suit I received. I only needed one “back and forth” with Sene to lock in the tweaks (which I super reasonable… usually a made-to-measure suit takes more than one “back and forth” with the tailor). The quality is great. The fabric is fantastic (super comfortable). The fit is dialed-in for me. Love it… have already bought my second suit.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Great products, even better customer service

Sene Studio's products are great (I own several suits, shirts, pants and jackets), but what really sets them apart is their top notch customer service. Things go wrong with any company, but what is the real test is how they handle it. I'm always able to get a quick response when needing help, and have never ended up without a great product in hand.

20 January 2023
Rated 4 out of 5 stars

Pleasantly Surprised - More Suits coming!

Gonna be honest, was very suspect about this process going in, but I’m so thrilled with my first Sene suit. As a frequent traveler the material, lack of wrinkling and was of laundering is a game changer. Logging in now to order 3 more!!! Only tough part was the slow turnaround on responses from customer support.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

From beginning to completion

From beginning to completion, working with Sene has been a great experience. I have been dipping my toes into custom suiting and clothing. After much research, made the decision to try Sene — for the style, the comfort, the values, and because I’m an Angelino too. I’m a hard fit and knew it probably wouldn’t be perfect from the first go. Sene was always communicative and prompt. The jacket came back perfect right away! It did take a couple of tries on the pants but they too were perfect. Now they have my exact fit and I am looking forward to ordering other items, confident that they will arrive perfect.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Great Experience!

I had to send my jeans in twice to get the perfect fit. They were so easy to work with and so friendly! It was definitely worth the wait! I have jeans that fit PERFECTLY!!!

15 May 2023
Unprompted review
Rated 5 out of 5 stars

The suit I ordered turned out perfect

The suit I ordered turned out perfect. I sent it back for some mild alterations and it was returned exactly the way I requested and fit so comfortably. But the material of this Sene suit is like no other. I recently attended a red carpet Hollywood event I had so many people come up to me giving me compliments for this suit. At the same time I feel I can go from that event to a yoga class and easily perform all the yoga movements with comfort and ease. I love this suit.

5 February 2023
Unprompted review
Rated 5 out of 5 stars

best suit buying experience ever

As someone who usually wears XXXL clothes, this was the easiest and lowest stress way I've ever purchased a suit. I've gone to the usual menswear stores, and I've had a professional tailor before. The quality is higher than at the big stores, and it's cheaper, less time consuming, and faster than a custom suit. I don't recall seeing cloth swatches being offered, but I think it would be helpful.

My suit fit perfectly the first time, I don't stress out about putting it in my carryon luggage, and I love not having to get it dry cleaned all the time.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Great jeans and excellent customer service!

I highly recommend purchasing jeans from SENE. Over the years, I have learned to be skeptical of products advertised (especially jeans) on Instagram, but SENE is the exception. They mail you custom jeans and if they don't fit, you just need to send photos (so they can adjust the fit) and mail the old jeans back. They will then mail you new jeans and the process continues until you are satisfied at no charge to you. (My first pair was too small and my second pair were too short, but my third was perfect.) I can't wait to buy a second pair!

9 May 2023
Unprompted review
Rated 5 out of 5 stars

I love the two jackets I ordered

I love the two jackets I ordered. What I love is that they are tailored perfectly to fit my body. Love it!!! Now that my size and fit are stored on their system, I can just keep ordering based on my size and fit.

5 May 2023
Unprompted review
Rated 4 out of 5 stars

Very impressed

Very impressed! Ordered a suit, when it arrived i loved the fabric and color. The jacket fit perfectly. The pants needed adjustment but that was accomplished very well, first shot. Impressive. Wished the cycle time might have been a bit quicker. But all in sll a great experience.

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Great Fit and Style all via my phone!

Ordered two new suits on my phone using the fitting quiz... and they fit perfectly! Modern look, and pleasantly surprised by the quality and speed. I was very skeptical at first, but I needed a new suit for a new job/role heading into the warmer months of year.

25 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic overall experience

Fantastic overall experience! When I received my first version of the suit, it needed some alterations but I also didn't like my originally chosen color for the fabric. Not only did they make alterations that were spot on for the next version, they remade the entire suit in a color I absolutely love! They even went out of their way to contact me when the suit shipped as I needed it for a wedding. I will definitely be purchasing more of their clothing in the future!

19 April 2023
Unprompted review
Rated 4 out of 5 stars

Suit is great!

Suit is great! First cut was wonderful. Shirt is also amazing! Great fit and look. Easy to button (other flex suits/shirts have been waaaay more difficult to button for some reason).

17 April 2023
Unprompted review

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