Senior Stairlifts Reviews 

240
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly and professional staff who always arrive promptly and ensure that all installations are completed smoothly. People strongly appreciate the careful attention to detail, noting that stairlift areas are left completely clean and tidy after the job is finished. Though some reviewers experienced scheduling delays or communication challenges regarding appointment times and office responses. A few consumers also mentioned encountering occasional difficulties with missing parts or unfulfilled promises during the process. Despite these hiccups, users highlight the overall reliability of the service and the helpfulness of the team.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that engineers and sales representatives are... See more

Service

Clients share positive opinions on service, highlighting prompt installations, helpful staff, and efficient... See more

Product

Reviewers highlight ambiguous aspects of product quality and experience. Many consumers praise the product as... See more

User experience

Consumers find user experience to be very positive and straightforward. Reviewers consistently mention that... See more

Customer service

Customers had positive experiences with customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Senior Stairlifts rescued a damsel in distress! The previous installer of my stairlift had gone into administration and so I couldn't call on my warranty when my stairlift stopped working. Senior St... See more

Rated 5 out of 5 stars

I called Senior Stair lifts as I had not renewed my warranty with the supplier (for various reasons!) and a service was overdue plus a couple of problems. Steve W came and sorted my problems and did a... See more

Company replied

Rated 5 out of 5 stars

Engineer visited 24hrs after Senior Stairlifts was contacted. He phoned to advise of his arrival beforehand, was prompt, courteous and professional yet friendly. Checked the stairlift over, made a few... See more

Rated 5 out of 5 stars

I was due an istallation around lunch time but despite tree calls to the office nothing happend until I received a phone call from the engineer at 7pm to say he would be with mein40 minutes.He arriv... See more

Company replied


Company details

  1. Mobility equipment supplier

About Senior Stairlifts

Written by the company

Paris

About us.

Here at Senior Stairlifts, our mission is to offer a simple, no-nonsense process that gets the right stairlift for yourself or a loved one, installed at a great price. We have proudly supported clients across the UK – Our friendly and knowledgeable engineers ensure each stairlift is fitted with the guaranteed peace-of-mind you can always expect here at Senior Stairlifts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

240 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(240)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing work left clean and…

Absolutely amazing work left clean and tidy Scott stuck Spider-Man stickers and management gave toys for my grandson, we’re over the moon

5 March 2025
Unprompted review
Senior Stairlifts logo

Reply from Senior Stairlifts

Hi Karen, Thank you so much for the kind words! We're glad Scott and the team made it a great experience — and that your grandson loved the surprises! Please reach out if you need anything else.

Rated 5 out of 5 stars

Good company

Very informative professional installer Darren would highly recommend lovely stairlift

24 February 2025
Unprompted review
Senior Stairlifts logo

Reply from Senior Stairlifts

Hi Ros, thank you for your lovely review. We're so glad to hear that Darren gave you all the information you needed.

Rated 5 out of 5 stars

Excellent service definitely recommend

Had stairlift taken out today Carl called an hour before arrival, he was very polite and very clean and tidy, all removed in about 30 minutes and gone ,very quick payment excellent service .

26 February 2025
Unprompted review
Senior Stairlifts logo

Reply from Senior Stairlifts

Hi Mark, thank you for your kind review. We're pleased to hear that Carl removed your stairlift and restored the stairs to their normal setting.

Rated 1 out of 5 stars

Time wasters!

A more time-wasting company I have yet to encounter! Appalling communications (Can only assume it was a VERY inexperienced operative I spoke to!). A brand new stairlift, going for an absolute song but they wouldn't touch it without a 'sticker' on it. Sold the stairlift to another, more professional company (without a sticker fetish!) on the same day. Avoid at all costs.
REPLY TO COMPANYS REPLY
3 or 4 days of utterly needless emails! I had to ask the same question more than once (not having received an intelligent reply ie ‘what info do you need from a sticker’. If you think that’s helping bereaved people, you need to be in a different business!

24 February 2025
Unprompted review
Senior Stairlifts logo

Reply from Senior Stairlifts

Hello Paul,

Thank you for your wholly inappropriate review. Our procedure requires that we see the data sticker, which identifies the age, make and model of the stairlift. After all, one wouldn’t purchase a car without verifying its registration, would they?

Wishing you all the very best.
Kieran
Managing Director

Rated 5 out of 5 stars

Excellent professionalism

Excellent professionalism from the initial discussion and visit for survey to the office liaison and then the installation by karl and colleague.
Understand fully our needs and sympathetic.
An 86 yr olds quality of life improved from day 1. Should have done earlier. Don’t hesitate to have a senior stairlift installed.

7 February 2025
Unprompted review
Senior Stairlifts logo

Reply from Senior Stairlifts

Hello, Thank you for your kind review. We always do our best for our customers, and that includes seeing things from their point of view. We appreciate your recommendation, Please reach out if you need anything else.

Rated 1 out of 5 stars

BEWARE (CON MEN )

BE VERY CAREFUL CAME OUT SAID IT WAS GOING TO COST 600 POUND FOR NEW CIRCUIT BOARD THE TECHNICIAN THEN SAID I WOULD BE BETTER OFF GETTING ONE OF THERES AT 2000 POUND MY SON IN LAW WHO IS AN ELECTRICAL ENGINEER AND SAID HE HAD TAKEN 2 PLUGS OUT AND ALL THAT WAS WRONG WAS A LOOSE SWITCH FIXED IT STRAIGHT AWAY WORKING PERFECT CON MEN
THEY JUST TELL YOU YOURS IS BROKEN SO YOU WILL BUY ONE OF THERES PLEASE GET SECOND OPINION

12 February 2025
Unprompted review
Senior Stairlifts logo

Reply from Senior Stairlifts

Hi Sandra,

Thank you for sharing your feedback. I’m truly sorry to hear about your experience, as this is certainly not the outcome we would ever wish for. I’d really appreciate the opportunity to look into this further—please could you get in touch with us so we can discuss it in more detail?

Best regards,
Kieran

Managing Director

Rated 5 out of 5 stars

Professional Engineer

The engineer came to fix the stairlift, it was badly broken and he recommended a replacement lift, correctly.

Engineer returned to install a replacement lift within 2 days. Fitted efficiently and professionally.

13 January 2025
Unprompted review
Senior Stairlifts logo

Reply from Senior Stairlifts

Hi Cathy, thank you for your review! I'm so pleased to hear you had a good experience with us and we were able to supply you a replacement lift so fast!

Rated 5 out of 5 stars

The best Christmas from Darren of SeniorStairlifts

Fab company to deal with. Ordered my stailift at beginning of Oct 24 then unfortunately had to spend 2/12 mths in hospital. No probs, lift installation put on hold.Was discharged Friday before Christmas on the understanding stairlift in place. Darren the engineer went far and beyond what could be expected which included a 100mile round trip for a replacement part he was not satisfied with. He worked until 2045hrs. He has given me and my family the best Chistmas gift ...I am home at last and so thankful to Darren for making this possible.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Stairlift Installation

He arrived as planned and was friendly and helpful. Everything was cleaned and tided before he left and he also took some of my rubbish as the bin was full.

Thanks Dan.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

The chairlift super hero.

The engineer Reece was brilliant... friendly, informative and didn't leave till we were happy with his job and he made sure we knew how to use our stairlift.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, engineer polite got the stair left done quick, didn't have to wait in all day.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

i was very impressed that susan and the…

i was very impressed that susan and the engineers darren and jordan helped me get a replacement stairlift
supplied and fitted on the same day that the fault was diagnosed old chair and packaging removed very refreshing to know that service still about 100% satisfied well done

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

After calling numerous companies, Senior Stairlifts came to the rescue.
Reece came out and did the fault finding.
Once it was obvious that a new Stairlift was required, it was ordered and installed the next day.
Sean was very attentive and explained everything to my elderly parents, and we were delighted with the results of the installation and the price.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

My dear friend asked me to help her with getting a stairlift. After contacting a number of suppliers and having sales engineer visits, she decided on Senior Stairlifts.
Everyone she had dealings with, from Joe in the office,
Darren the sales engineer and Dan who installed it, were respectful, understanding and very professional. No hard selling at all. Great company and wonderful staff. Highly recommended.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Hi would just like to say a big…

Hi would just like to say a big Thankyou to Reece who came to install a stairlift in my parents house yesterday (20th November), they were thrilled to bits, it will help my parents especially my mum as her mobility is not so good these days, Reece was very helpful and went through everything with them..kind Regards Tracy(daughter)

20 November 2024
Unprompted review

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