Senior Stairlifts rescued a damsel in distress! The previous installer of my stairlift had gone into administration and so I couldn't call on my warranty when my stairlift stopped working. Senior St... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called Senior Stair lifts as I had not renewed my warranty with the supplier (for various reasons!) and a service was overdue plus a couple of problems. Steve W came and sorted my problems and did a... See more
Company replied
Engineer visited 24hrs after Senior Stairlifts was contacted. He phoned to advise of his arrival beforehand, was prompt, courteous and professional yet friendly. Checked the stairlift over, made a few... See more
I was due an istallation around lunch time but despite tree calls to the office nothing happend until I received a phone call from the engineer at 7pm to say he would be with mein40 minutes.He arriv... See more
Company replied
Company details
About Senior Stairlifts
Written by the company
About us.
Here at Senior Stairlifts, our mission is to offer a simple, no-nonsense process that gets the right stairlift for yourself or a loved one, installed at a great price. We have proudly supported clients across the UK – Our friendly and knowledgeable engineers ensure each stairlift is fitted with the guaranteed peace-of-mind you can always expect here at Senior Stairlifts.
Contact info
Zeal Court, LS19 7BN, Leeds, United Kingdom
- 0800 995 6019
- contact@seniorstairlifts.co.uk
- seniorstairlifts.co.uk
4.8
Excellent
234 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Senior Stairlifts
Thank you! Brilliant service from Darren and Shaun, so we're really pleased you were so well looked after. Appreciate the kind words!
Brilliant service from start to finish…
Brilliant service from start to finish with special mention to the experienced engineers Arran and Jordan who fitted the lift. They were professional, polite and very well informed about the equipment and the company. Their expertise made sure that the lift was fitted without a hitch and that the stairs were left clean and tidy. I cannot recommend them too highly.
20 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, this is wonderful to read! Arran and Jordan are experienced, professional engineers who take real pride in getting the fitting spot on and leaving everything clean and tidy, so we're delighted they made such a good impression. We really appreciate the high recommendation, and enjoy your new stairlift!
Raith stringer was amazing
Raith was polite, affectionate and worked respectfully of the property. Didn’t really know he was there but worked quickly but professionally
25 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, this is lovely to hear! Raith works quietly, professionally and with real respect for your property, so we're really pleased he looked after you so well. Appreciate the kind words!
Raith Stringer
Raith Stringer, the engineer who installed the lift .WAs perlite well spoken and maners where next to nothing. 10 out off 10.He was very clean and removed any rubbish. He also explained how the chair lift worked.thank you Ray .you have made our lifes much better. Good luck to you and any family you have.
25 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, this really means a lot! Raith is polite, well spoken and takes great care to work cleanly and clear away any rubbish, and to make sure you know exactly how everything works. We're so pleased he looked after you so well, and even more so to hear the lift has made life better for you both. All the very best to you.
Carl came out to look at my lift and…
Carl came out to look at my lift and informed me it's an old model so I bought a replacement seat and chassis Carl came back to fit the lift i would recommend Carl and senior stairlifts to anyone fantastic service
25 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, we really appreciate the recommendation! Carl took the time to look at your old lift, talk you through the options and then came back to fit the replacement, so we're really pleased you had such fantastic service. Enjoy your stairlift!
Carl was a joy
24 August 2026
Unprompted review
Darren and Arran came out on Sunday to…
Darren and Arran came out on Sunday to fix my stairlift, very pleased with the service
23 August 2026
Unprompted review
Fantastic Darren and Arran called out…
Fantastic Darren and Arran called out on a Sunday tip job.
23 August 2026
Unprompted review
Darren was fantastic
Darren was fantastic. Very clean working amazing engineer.
21 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you! We're really pleased you found the service helpful, courteous and prompt. We appreciate you taking the time!
Carl was very nice very polite and…
Carl was very nice very polite and hardworking when installing my stairlift
He deserves a pay rise.
20 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, this is lovely to hear! Carl's polite, hardworking and clearly did a great job installing your stairlift, so we'll be sure to pass on your very kind words to him. Enjoy your new stairlift!
Arran and Jordan were very…
Arran and Jordan were very professional, got on with the job and made sure the stairlift all worked, tidied up
19 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, this is great to hear! Arran and Jordan are a professional team who get on with the job, make sure everything's working properly and leave things tidy, so we're really pleased you were well looked after. Enjoy your new stairlift!
Excellent explanations and good quality…
Excellent explanations and good quality work
19 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you! We're really pleased you were happy with the explanations and the quality of the work. We appreciate you taking the time!
Great service from Duggie (engineer)…
Great service from Duggie (engineer) Had a visit from one of senior stairlifts engineers to fix a problem with our stairlift. He fixed it quickly. Was courteous, proficient and very helpful. A great ambassador for the company!
19 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, this is great to hear! Dougie fixed the problem with your stairlift quickly and was courteous and helpful throughout, so we're really pleased you had such great service. Calling him a great ambassador for the company means a lot, thank you!
Jordan and arran did a very…
Jordan and arran did a very professional job installing my stairlift, they gave us a thorough demonstration.
Great service, highly recommend
19 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, we appreciate the recommendation! Jordan and Arran did a professional job and made sure you had a thorough demonstration, so we're really pleased you were well looked after. Enjoy your new stairlift!
Darren and Shaun were amazing
Darren and Shaun were amazing. Very fast very tidy and very friendly. Highly recommend.
19 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, we appreciate the recommendation! Darren and Shaun work fast and tidy, so we're really pleased they looked after you so well. Enjoy your new stairlift!
2nd visit to install the stairlift
2nd visit to install the stairlift. Carl is a brilliant engineer. He explained the features and functions of the equipment. Excellent service.
18 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, this is great to hear! Carl's a brilliant engineer who takes the time to explain all the features and functions properly, so we're really pleased you had such excellent service. Enjoy your new stairlift!
Reply from Senior Stairlifts
Thank you! We're really pleased Carl was so quick and efficient. Appreciate the kind words!
A job well done by Shaun.
Shaun who installed my stairlift was friendly and polite and did a very good could not fault him in anyway. He left everything clean and tidy a great job.
17 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, this is great to hear! Shaun's friendly, polite and takes pride in leaving everything clean and tidy, so we're really pleased you couldn't fault him. Enjoy your new stairlift!
Excellent service.
We phoned on Thursday and could have had someone out the following day but we chose to wait for a couple of days. Jordan arrived dead on time having phoned beforehand to let us know he was on the way. Nice man. Very helpful. Would definitely recommend him and the company.
17 August 2026
Unprompted review
Reply from Senior Stairlifts
Thank you, we appreciate the recommendation! We always try to get someone out quickly, so it's great you had that option, and even better that Jordan arrived right on time. So pleased he looked after you so well. Thanks again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.